Returns

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Resolved! Return Request - Buyer Looking for More Than Listing

Hi, hope someone can shed some light here. I had a sale 3 weeks ago, the listing was for a toy sold as it is, with multiple pictures of the actual thing I was selling and in description "sold as it is". The buyer came back a week after receiving the ...

Resolved! Unable to issue a refund - eBay error message

I received an item back from a buyer, who'd requested a return. OK on that part. When I try to send the refund to the buyer, I get a red error message box, and "The return can't go through now, try again later or ask for our help" (or very close to t...

Resolved! Return request

What will happen if the buyer wanna return an item that they think it's not same with the description, but the seller say that it's almost same at 90% and refuse the return?

eBay "Glitch"? Returns sent to OLD address, not current..

Anybody else experience a system 'glitch' on the buyer's end when sending a return? I hardly get returns, but had 2 last month - I OK'd the returns, and the buyers followed all the correct procedures - ebay auto-generated a return label for them TO M...

Buyer Protection: Free Local Pickup listing - Seller wants buyer to PayPal for S&H

I bought an item that was for Free Local Pickup; however the seller mentioned in the listing "WILL SHIP. Buyer to pay actual PACKING AND SHIPPING". I paid for item but not for shipping. Seller wants me to pay him S&H through PayPal. Questions: Consid...

Resolved! Put return under wrong category

I wanted to return a purse which the seller stated that my eyeglass case and Iphone would it into the purse. I bought the purse and they didn't fit. When I made a complaint I put the complaint under "didn't fit" which I should not have. I should have...

Return issue

The buyer has asked for a return stating the product is fake which is not true. Due to this my PayPal account is in the negative for no reason. How do I fix this situation?

Customer requesting refund because of shipping delays

I have a customer who wants a refund, (i have no refund policy) because the item hasnt been scanned by USPS in over a week. I feel like once its in the hands of USPS and scanned by them, It is now out of my hands and I should not be responsible for t...

Return issue with the Seller

Hello!I have ordered the item, but received different in color, alsi size does not fit.I have asked to change and was reday to refund item, but the Seller has closed my issue. Please help me, is it not HONEST business.You can see also my communicatio...

Extra Item sent

So I bought an item on eBay and along with it came an extra item. I notified the seller and they want the item back. I want to send the item back to be a good customer ,but the seller doesn't seem to have any intention to want to pay for the shipping...

Buyer claiming INAD due to UPS damage

Shipped a beautiful lamp to a buyer. Have never sold something this size or weight-normally just stick to clothes and accessories. Buyer messaged saying that the item was broken and inoperable. I asked for photos and buyer immediately started looking...

Kayak

What do i do if i order a kayak in December for Christmas and they sent the wrong kayak, we call them on Dec 24 and requested the correct item. I have called them and messaged them several times since then. they said the return order was cancelled bu...

Problem with Returning Item

I purchased a new radiator for my truck. The seller shipped me the wrong size radiator. I contacted the seller & they agreed to refund me the $. They are paying for the return shipping. They asked that I print the label that was sent thru Ebay, put i...

Resolved! Buyer Requested a Refund and Returned a Different Item

Hi Guys, I sold a Bape jacket on Ebay a week ago and the buyer requested a return (Stating that the item didn't fit) I didn't feel that was a good reason to return it. Eventually it was escalated to Ebay and they decided that I need to give a refund ...