Returns

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Buyer Fraud

Hello all,I sold a vintage jacket to a buyer on 11/3, and it was delivered on 11/6. The buyer requested a return on 11/6, which was automatically approved by eBay (I’m a Top Rated Seller with a 30-day return policy).On 11/27, the buyer opened a case ...

wrong part, does not fit

I ordered caliper covers for mu 2000 chevy silverado 1500, dual piston front , single piston rear, the rear covers do not fit , to long, order # 05-13871-77726, Item # 39720998281, sellerID [removed by moderator], cranbury, New Jersey

Need A Phone Number for EBay Customer Service

I am having extreme difficulty with a return for Ebay sent me a return shipping label that had the wrong address. I've tried every way I can find to contact Ebay directly with no success for the directions they give to reach them aren't working. Does...

Damaged Merchandise

I have been a longtime buyer of Ebay. I just do not understand how sellers can send items inadequately packaged for mailing. This happens far too often. I am at the point where I do not want to do business anymore because of the inconvenience this pr...

Return Photographs.

I ordered an item (open faced balaclava) .the sender sent me the wrong item,when I instigated a return issue the sender asked for photographs of the wrong ly sent item..My camera is a Sony Cybershot which I duly complied and took the photo,s. But can...

Buyer returned item outside of eBay returns process after I sent them a shipping label

A buyer purchased an inexpensive clothing item from me back in October, then opened a return 16 days after delivery for the reason "Doesn't fit." Ebay made me provide a return label for some reason instead of automatically providing it as they usuall...

Abuse of Ebay money back Guarantee

I am seeing this very often: Seller does not accept returns but "shop with Confidence, cover by ebay guarantee is shown in listing." Case in point: seller lists shoes as size 10, no returns. I am a shoe size 10 but until I try them on, I don't know i...

DEWALT DWA1240 Pilot Point Industrial Cobalt Drill Bit Set (14 Piece)Return for a refund

These bits feature a PILOT POINT® tip and split-tip design that starts on contact and eliminates bit walking. Commonly used for drilling into stainless steel, drilling into angle iron, i-beams, and other similar metals. I contacted the seller and was...

eBay commerce Inc.

I cant seem to get ahold of this company. I ordered something from them and it doesn't work I need to return it.

Return Item show Out for delivery But seller did not receive item back. Will eBay protect seller?

Hello everyone,We have a return request where the return tracking shows “Out for Delivery”, but the package was never delivered back to us. We’re aware that eBay protects sellers if a return item is lost during transit, but in this case it’s stuck at...

Buyer fraud

Had a buyer return 5 pokeball sealed. Returned items opened and broken ebay will not do anything to correct this. After receiving items.. claimed they were tampered were upon receiving i told him ship them back unopened and no problem he went ahead a...

Resolved! Return Shipping Label after Refund

I sold a laptop and the buyer wants to return it because he wasn't happy with the condition. I issued a refund and eBay shows I created the return label. The buyer responded with: Thank you for your reply, looks like since the refund was processed eB...

Return for refund

Seller did not put the full description of the item

Seller claims an item I returned is not the one he sent me

Bought motor for Shopsmith, found it was not what I needed. Returned it to seller. He emailed this today: "I received a motor back today. Sadly, it is not the motor that I sent to you at least in the condition that we shipped it. This motor is full o...

Buyer returned my item and its damaged. Why can't I do a partial refund?

Like the subject says, "buyer" broke my item and returned it. I clicked there's a problem, provided a reason (damaged item), uploaded pictures and I see place to take a deduction. Where is my SELLER PROTECTION? I'm being charged fee's for being given...