Returns

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Counterfeit shoes, scam seller. Am I able to file a 2nd case?

I purchased shoes (NIKES) on December 14th from what I thought was a US seller and was told they would ship out within 3 days. 3 days rolls around and there's no movement and I'm told they should be shipped from the warehouse soon. Red flag #1, I tho...

Buyer Returns

Why does eBay change the reason why a customer returns an item from the reason they provided, "bought by mistake," to "Just didn't like it"? I have screenshots from customers provided after I asked them what they didn't like about it, and they say th...

Question about refund

Hi Guys, I made a refund request for a product i purchased on 4 Jan, on 7th Jan my paypal account shows that refunded to my debit card and that it arrived early. But now it is 9th Jan and I still cannot see the refunded amount in my bank account. Ano...

Resolved! EBAY HIDING CHINA SELLERS I ASK FOR THE SELLERS NAME AND ADDRESS EBAY WONT GIVE IT

i BOUGHT SOME COPPER FITTINGS AND THEY ARE INCORRECTLY STATED ON THE CONTAINER AS 3/4 SIZE WHEN I CHECKED THEM I FOUND THEY WERE 7/8 IN SIZE SO I FILED A RETURN AND ALL EBAY WOULD DO IS ME PAYING FOR THE RETURN OUT OF MY REFUND AMOUNT, I TOLD THEM I ...

Resolved! Return an Item is not working for me

Just received a packet of a DVD tv series, the DVDs don't play, just freeze, tried on 2 different players. I contacted the seller, they said I could return if I want to, Obviously I want to return and get a refund. I went to My Purchases, pulled up t...

What do you do when you are scammed by a seller and Ebay does nothing?

I bought a guitar device from a seller about 2 months ago. I was super busy the first couple weeks so I didn’t get a chance to try it. Then I tried it and I couldn’t get it to work. After a few times, I decided to write to the seller and see if they ...

faulty product

The bottle of AQUA DI GIO I received had a faulty admizer, and I asked for an exchange. The seller responded as if I had never received the shipment, and eBay has been no help. So I guess I'm stuck with an Aleaky bottle men's perfume because ebay doe...

Buyer not happy with an item, Seller started a return, no response from ebay

Hello, I'm a seller and recently a buyer purchased a print from me. It was noted as a print in the ad. The buyer requested that I remove it from the frame and I did. We negotiated a price, he agreed and bought it. I sent it on time. He got back to me...

The seller not return my money

I will like to speak with somebody on the office from EBay , I return the glasses I buy and the seller not sent my money

exchange

Help Needed: International Return for Damaged iPhone 17 Pro Max – Seller [Removed by mod] (Order #03

Hello eBay Community and Mods, I'm a long-time eBay buyer and need some guidance on an unfortunate situation. I purchased an Apple iPhone 17 Pro Max UNLOCKED 256GB Cosmic Orange on December 25, 2025. The listing was listed as “BRAND NEW” and promised...

A

As a va i dont have access to report a fraudulent inad claim. Any work around?

Item Return date is before delivery date

I request to cancel an item 20DEC so I received message to return item before 7Jan26 to receive refund but the expected delivery date is 8Jan26 and I can't find a link to EBay to contact me about this. No responce from seller.

Refund/return system error — 3 returns won’t close

Hi Support,I am reporting a technical issue with returns and refunds. A buyer opened three separate returns for three different packages. The items were returned taped shut, so the original new old stock packaging is no longer usable. I attempted to ...

Buyer return shipping....UPS vs USPS

Since returns are mostly now auto authorized, and ebay is choosing the shipping method/label, it seems it's always UPS. My understanding is ebay is splitting the return cost 50/50 with us. But, UPS is more expensive than USPS. Is there a way to get e...