Returns

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Will I be covered if I return Ebay item using Return Label?

I bought an item that I consider pretty expensive and it was not as described, so I opened a return request and I contacted Ebay saying I needed to find the seller's address to copy and paste because I needed to send it back myself so I can buy insur...

Accepted return but USPS label is impossible to use (international buyer via forwarder)

Hi,I’m looking for clarification before I make a mistake that could cost me a lot of money.I purchased multiple items on eBay (phones). The items are not as described (wrong specs) and some units are defective. I opened return requests.The seller acc...

I won an auction for Ecoflow Delta Pro Ultra. Now, it looks like I fell into a scam.

Seller [Removed by mod] claims it was delivered. Other buyers also claim similar non-deliveries. I started a case with Ebay. I got this message maybe 5 days ago from Ebay: "Hang on, we're still reviewing your case. We'll be in touch with you soon." W...

So eBay isn't getting rid of their facebook chat, one of their employees was being vindictive.

I sought help with a return fraud cause on eBay's Facebook page and one of their employees took it upon themselves to outright lie about it.These messages were all sent by the same rep, my name and theirs masked for privacy.Long story short, I had a ...

Seller not responding after cancelation failed

Hey guys I recently bought something and then after buying I realized the device was broken, so I requested to cancel the order and the buyer agreed. eBay then told me the cancellation had failed, so I tried contacting the seller and received no resp...

When buyer pays return shipping but item is not as described

Bought an item on ebay. Item is a tool that won't start and is not as described. Listing states buyer pays return shipping. If I end up returning the item, how should I proceed in order to make sure seller covers return shipping cost? Thanks.

Transaction cancellation

Hi, my tranaction was cancelled by ebay but money was deducted from my debit card. The Seller didnt receive my money so do I. No money returned to my card. So ebay agents commonly can not explain to me what to do and my account was suspended. Ebay te...

Defective item & closed case need help reopening SNAD / refund

Hi everyone, I’m hoping someone here can help or point me in the right direction. I purchased Snapchat Spectacles from an eBay seller called [Edited by Moderator], and the item arrived defective and not as described: • Only powers on inside the charg...

Ebay not automatically generating return labels -- ongoing issue

I've had a problem over the last several months that I cannot get figured out. I have free 30 day returns, I pay return shipping.I have RMA turned off.It does it for any kind of item regardless of category, size, cost, etc. I haven't changed anything...

Item not received

My correct address was on the order but it was sent to the wrong house. I have the fedex picture showing an item that was delivered but it is not my house and doesn’t look like package was big enough to be my order. Frdex said it was delivered to cor...

Return Shipping Buyers Remorse

Just recently sold a beautiful pair of sterling silver weighted candelabras. Weighs 36 ounces. Seller thought that they were solid sterling and returned them. Cost me $22 to ship these. Since it is buyers remorse , will I get charged for return shipp...

Buyer return shipping....UPS vs USPS

Since returns are mostly now auto authorized, and ebay is choosing the shipping method/label, it seems it's always UPS. My understanding is ebay is splitting the return cost 50/50 with us. But, UPS is more expensive than USPS. Is there a way to get e...

Chat with eBay representative

I want to chat with eBay representative, but only option I get is we will call you back. I'm disabled person and I can't speak, the only option for me to communicate is via chat but I don't getting this option. Is there any way how to chat with eBay ...

Item not in returned box

Customer returns old heavy military parka. Original box I sent arrives and the item is not in the box, but a couple of old towels. The money, already returned. Aside from a couple hundred dollar loss I am wondering if there is any meaningful way that...

First time using Ebay - Return delay

good day everyone,November 29 i payed for a Graphics cardreceived dec 15, and i plugged it in Dec26 , i noticed that the card is very clean ( doesnt look used at all ) and well packaged.after plugin it in my PC, it turns out it has a performance issu...