Returns

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Buyer not happy with an item, Seller started a return, no response from ebay

Hello, I'm a seller and recently a buyer purchased a print from me. It was noted as a print in the ad. The buyer requested that I remove it from the frame and I did. We negotiated a price, he agreed and bought it. I sent it on time. He got back to me...

exchange

The bottle of AQUA DI GIO I received had a faulty admizer, and I asked for an exchange. The seller responded as if I had never received the shipment, and eBay has been no help. So I guess I'm stuck with an Aleaky bottle men's perfume because ebay doe...

faulty product

Resolved! EBAY HIDING CHINA SELLERS I ASK FOR THE SELLERS NAME AND ADDRESS EBAY WONT GIVE IT

i BOUGHT SOME COPPER FITTINGS AND THEY ARE INCORRECTLY STATED ON THE CONTAINER AS 3/4 SIZE WHEN I CHECKED THEM I FOUND THEY WERE 7/8 IN SIZE SO I FILED A RETURN AND ALL EBAY WOULD DO IS ME PAYING FOR THE RETURN OUT OF MY REFUND AMOUNT, I TOLD THEM I ...

Help Needed: International Return for Damaged iPhone 17 Pro Max – Seller [Removed by mod] (Order #03

Hello eBay Community and Mods, I'm a long-time eBay buyer and need some guidance on an unfortunate situation. I purchased an Apple iPhone 17 Pro Max UNLOCKED 256GB Cosmic Orange on December 25, 2025. The listing was listed as “BRAND NEW” and promised...

A

As a va i dont have access to report a fraudulent inad claim. Any work around?

Item Return date is before delivery date

I request to cancel an item 20DEC so I received message to return item before 7Jan26 to receive refund but the expected delivery date is 8Jan26 and I can't find a link to EBay to contact me about this. No responce from seller.

Refund/return system error — 3 returns won’t close

Hi Support,I am reporting a technical issue with returns and refunds. A buyer opened three separate returns for three different packages. The items were returned taped shut, so the original new old stock packaging is no longer usable. I attempted to ...

Buyer return shipping....UPS vs USPS

Since returns are mostly now auto authorized, and ebay is choosing the shipping method/label, it seems it's always UPS. My understanding is ebay is splitting the return cost 50/50 with us. But, UPS is more expensive than USPS. Is there a way to get e...

What do you do when you are scammed by a seller and Ebay does nothing?

I bought a guitar device from a seller about 2 months ago. I was super busy the first couple weeks so I didn’t get a chance to try it. Then I tried it and I couldn’t get it to work. After a few times, I decided to write to the seller and see if they ...

Ebay is trying to go out of business with this policy, no customer service,

Seller lied about item an d I can not do anything, that is stupid

Return for a LOOSE BUTTON and I had to pay VINTAGE CLOTHING

I think everyone is out of control..I had a buyer purchase a $480 coat and she issured a return because it had a loose button,..AND EBAY GAVE HER A PARTICAL REFUND $75. to have the button re sewed .This is warning to everyone who sells vintage clothi...

Resolved! return items to seller who was dismissed from site because of policy

I ordered 3 refirgerator water filters from a seller. They do not install in my refrigerator. I bought the same filter at lowes and it installed fine. The seller has been removed from the ebay site because of ebay policy. I can't contact the seller a...

On 17 October e bay emailed me to say that an electric saw i had bought was unsafe not to use

The seller did not respond and I can not get help from eBay as the sale was more than 90 days old.As the item can not be used should I get a refund ?

Tracking number

I ordered an Xbox one for my grandson for Christmas, when it got to me it was damaged so I filled for a return. eBay approved the return, so I ship the package and provide a tracking number for my refund. But one number in the tracking number is off ...