Returns

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Ebay not automatically generating return labels -- ongoing issue

I've had a problem over the last several months that I cannot get figured out. I have free 30 day returns, I pay return shipping.I have RMA turned off.It does it for any kind of item regardless of category, size, cost, etc. I haven't changed anything...

Seller not responding after cancelation failed

Hey guys I recently bought something and then after buying I realized the device was broken, so I requested to cancel the order and the buyer agreed. eBay then told me the cancellation had failed, so I tried contacting the seller and received no resp...

Accepted return but USPS label is impossible to use (international buyer via forwarder)

Hi,I’m looking for clarification before I make a mistake that could cost me a lot of money.I purchased multiple items on eBay (phones). The items are not as described (wrong specs) and some units are defective. I opened return requests.The seller acc...

Item not received

My correct address was on the order but it was sent to the wrong house. I have the fedex picture showing an item that was delivered but it is not my house and doesn’t look like package was big enough to be my order. Frdex said it was delivered to cor...

Return Shipping Buyers Remorse

Just recently sold a beautiful pair of sterling silver weighted candelabras. Weighs 36 ounces. Seller thought that they were solid sterling and returned them. Cost me $22 to ship these. Since it is buyers remorse , will I get charged for return shipp...

Buyer return shipping....UPS vs USPS

Since returns are mostly now auto authorized, and ebay is choosing the shipping method/label, it seems it's always UPS. My understanding is ebay is splitting the return cost 50/50 with us. But, UPS is more expensive than USPS. Is there a way to get e...

Chat with eBay representative

I want to chat with eBay representative, but only option I get is we will call you back. I'm disabled person and I can't speak, the only option for me to communicate is via chat but I don't getting this option. Is there any way how to chat with eBay ...

Item not in returned box

Customer returns old heavy military parka. Original box I sent arrives and the item is not in the box, but a couple of old towels. The money, already returned. Aside from a couple hundred dollar loss I am wondering if there is any meaningful way that...

I won an auction for Ecoflow Delta Pro Ultra. Now, it looks like I fell into a scam.

Seller [Removed by mod] claims it was delivered. Other buyers also claim similar non-deliveries. I started a case with Ebay. I got this message maybe 5 days ago from Ebay: "Hang on, we're still reviewing your case. We'll be in touch with you soon." W...

First time using Ebay - Return delay

good day everyone,November 29 i payed for a Graphics cardreceived dec 15, and i plugged it in Dec26 , i noticed that the card is very clean ( doesnt look used at all ) and well packaged.after plugin it in my PC, it turns out it has a performance issu...

Sellers need partial refund ability on INAD cases as 30-day remorse return settings are irrelevant

Heres the issue/logic problem. Two items. One has 30 day remorse returns enabled, one doesnt. If both are sent back for INAD reasons, and there are problems with the item return (damaged, missing parts, not the same item, etc) only the one with the 3...

Return shipping label refund?

Shipped an item. Buyer said it was defective. I clicked through to print a return shipping label. They never used it. Never sent the item back. Case was closed in my favor.What happens now? I can't see any detail as to what I paid for the shipping la...

Help with a refund PLEASE!

I have tried going through the steps that eBay outlined to get them involved, with zero results. Time is running out. I am a very reputable eBay seller but I am at my wits end with this buyer. eBay says how to ask eBay to step in, but "report problem...

Resolved! EBAY HIDING CHINA SELLERS I ASK FOR THE SELLERS NAME AND ADDRESS EBAY WONT GIVE IT

i BOUGHT SOME COPPER FITTINGS AND THEY ARE INCORRECTLY STATED ON THE CONTAINER AS 3/4 SIZE WHEN I CHECKED THEM I FOUND THEY WERE 7/8 IN SIZE SO I FILED A RETURN AND ALL EBAY WOULD DO IS ME PAYING FOR THE RETURN OUT OF MY REFUND AMOUNT, I TOLD THEM I ...

Insured Item damaged by USPS. What is the proper procedure dealing with the purchaser?

I have a purchaser that received an item from me that was damaged in shipment by USPS. The box was crushed. The item value was $150 and I added additional insurance. He filed a Return Request and the reason was the item was damaged. Should the custom...