Returns

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Seller cross-shipped an item I wouldn't have otherwise purchased if I knew

Hi All! I'll try to keep this as economical and chronological as possible... * on 6/3, ordered tree from seller, location of listing in Miami, FL* on 6/7 receive text from Home Depot that order on its way (seller placed order and cross-shipped it}* o...

Not Able to Return Defective Item

Bought a NWOT item, received with holes all over it, started return request a few days ago. Got a message asking me to send the item back for a refund with link to print return label. Click the link, there's no return shipping label. It says some tec...

order#23-13180-98323

I wish to receive my money back for this order due to false advertising..Received order and what arrived was a box full of legos if even that with no numbers and no lego instructions. Description said buildin bricks sealed set. Was made aware that it...

Return

Hello i send the package via the label i got from seller and its FedEx, and FedEx have lost the packet and the problem is i have payed 800usd via eBay to the seller, and the seller have only put 30usd as value on the package, i feel tricked and very ...

Returns

I find it a shame that it's so difficult to pick up a telephone & phone eBay customer service. I don't like running around the barn looking for the door. Ridiculous!

No me llega 4 productos pedidos,solo me ha llegado el Omega3 ...cumplan con los Plazos

Noe llegan mis pedidos,solo me llegó un producto..Y estamos llegando a la fecha límite

customer lying about return request

I have a buyer that did not read the description and thought she was buying some other thing for some reason. Anyway, she puts in a request claiming not as described. It was completely well described. Is there any way to recoup the return shipping co...

Resolved! Fraudulent Returns Beware

Beware of Fraudulent returns, buyers who claim an item does not match description or is defective. They get an eBay issued return label and they put in on a plastic envelope and return the envelope with a piece of paper in it. They do not return the ...

Return shipping label sent to buyer, but buyer never used

Ok, so a buyer claims that Google NFC item failed upon arrival, which is weird because I programmed it for him, and tested it on iphone and android phone successfully. Tried to solve the issue with the customer but he said it was not working. So I of...

Received Wrong Item, Seller Issues, and Now Missing Return Label - Need Advice

Hi everyone,I'm facing a very frustrating situation with an eBay return and hoping someone here might have advice or has experienced something similar.Here's a quick summary of what's happened:Item Purchased: On June 17, 2025, I bought an "Apple iPho...

A Remorse Return or a Item Not as Described Return?

This was my very first return.I gave up and gave a refund with the shipping charge back to buyer today.A claim by buyer was opened May 14th...today is June 21...I know...long time..hun?I gave the refund to the buyer today...but the button to escalate...

RETURNS

OMG! Returns are hell!I thought because Ebay is a big company they would have the necessary support!!I am unable to finish my stupid return because ebay's website is not taking my pictures! What do I do? And does EBAY have a Customer Service phone li...

Returns

I am unable to finish my stupid return because ebay's website is not taking my pictures! What do I do? And I cannot even call eBay!? Can I?The seller is not responding!And HOW do I find the Community responses??

Seller Refusing to Pay for Return Shipping, hiding real return policy in description

Ordered a grill a while back, but ended up deciding on returning it since the listing explicitly states 30 day free returns where the seller is liable for the cost of return shipping. The seller initially refused stating that they added it in their d...