Seller Tools

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AI on images

Reporting that a seller using AI (here) trying to clean up the background managed to create a doll auction where the doll was shown in the same outfit and three different faces. It was subtile and the listing seller did not notice until a commotion o...

Resolved! Upload listings failing - return policy error

I've used the upload template successfully in the past, but this time I'm having a problem. All of my listings fail, with the error #21916328 - Error - Please specify a valid return policy.| I'm using Business Policies, and the value I'm uploading ex...

How to Bulk Delete Listings on eBay

I'm trying to remove items that we no longer sell from our selling account.I already know how to end listings using the checkboxes in Seller Hub.However, I'm looking for a more efficient method, especially for a large number of items.I would like to ...

I'm seeking some help.

I'd like to ask: Someone has stolen images of my products. How do I file a complaint?

ID verification not working? HELP!

Is anyone else having an issue verifying their ID? eveytime i click on complete sign up I get a message at the top of the screen saying"Something went wrong please try again later". Its been going on for a month and Ebay is next to impossible to get ...

Filters Search of Listings No Longer Can You Drill Down into Categories?

I was trying to filter my active listings and notice that you can no longer drill down into all your categories of Ebay Folders or Store Folders. Why do they change these tools for the worse.

Promoted listings

Is there a way to apply a promotion rate to all listings, current and future, instead of having to apply individually?

Resolved! Better start ditching eBay

eBay has become extremely unhelpful, no matter how compliant you are. Our account dates back to 1999, yet we’ve received multiple and often contradictory explanations for why seller restrictions were placed. At the same time, we continue to receive s...

delay in shipping - vacation

how do I tell customers that - Im away from my home zone and will ship item as soon as my return ?

Buyer claims inad in message, wants to keep item and get refund cost of item.

Item sent was the exact one pictured. Buyer claims it was not and sent a message requesting $30 refund, but will keep the item. I am already $22 in the negative due to fees and undercharging for shipping. Pictures were not sent. What would you do?

DAMAGED ITEM

WHO FILES THE CLAIM FOR AN ITEM THAT IS DAMAGED

Can't List: "A return option is missing or not valid" "You've provided an invalid shipping policy"

I have been selling occasionally on eBay since 1999. I have never created "business policies" or "shipping policies". What I want is simple- NO returns and Calculated Shipping via USPS and UPS. I am trying to list an item but I continually get 2 erro...

I can’t add videos to my listings anymore

Ever since my listing tool has been upgraded. I haven’t been able to add videos to my listings. Is there something I can do to change this? Thank you!!

TiKToc Not Working Using EBAY Social Media

I have had my TikToc disabled since 10/25. Getting error when setting up videos. I have spoken to ebay numerous times. Every time it is a supervisor. They say the ticket is still open. I cannot get anyone to give me a good answer. One time they said ...

Disable offline payments???

I’m about to pull my hair out from its roots. I want to set up a charity with my listings. Apparently I can’t because I have offline payments enabled. I am only shipping items- not meeting anyone in person to sell items. When I try to attach the char...