05-19-2021 03:23 PM
I'm sending back several small items. I was able to add my tracking number on several items but there are 3 items that will not let me. They are using the tracking numbers from the Ebay shipping label. I can't see a way to change them. The 3 items are expensive and I can't take the chance Ebay closes the return and I don't get the refund. Please help
05-19-2021 03:39 PM
I think when you use an eBay return shipping label the seller is not charged for it until it is scanned by USPS, so it may not upload to the return until that time as well. Print a second copy of the labels or take pictures of them so you have all of the information in the event you need to prove you sent the package.
05-19-2021 03:42 PM
or did I misunderstand and you are sending with your own tracking that you can't upload and not using the eBay label? If that was the case and it's a seller provided label, I'd use the seller provided labels.
05-19-2021 03:52 PM
I'm not using the Ebay return shipping labels. I've already sent everything back with a label that I purchased. There are 3 items that I couldn't mark shipped and enter my tracking number. The tracking numbers shown are from the Ebay shipping labels and states that they haven't been shipped back yet. That's what I need to change.
05-19-2021 03:54 PM
I've already sent them back that's why I need help. Thanks
05-19-2021 05:51 PM - edited 05-19-2021 05:52 PM
Are all the item using the same tracking number or do you have 3 different #'s? (I've had problems in the past putting in the same number when I pack items together. I think I was able to put the same number in by going to paypal.)
You could go to usps tracking and put in the number/s and if they show up there that means there is a record of them.