Here's the post. Different beast from the email: the audience is volunteer mentors, not eBay, and they respond to homework-done, specific, and not-whiny. It also has to pre-empt the four replies you'd otherwise get ("check your address page," "contact CS," "just edit it," "make a new account"). Title: Public storefront says "Location: Gabonese Republic." I'm in Georgia. 1,097 domestic orders surcharged as international since 2021. Body: Hoping a mentor can point me at the right internal team. I'm out of doors to knock on. The problem My public storefront says Location: Gabonese Republic . I'm in Carrollton, Georgia. Every item I've ever sold shipped from Georgia. Member since Oct 2017, 1.8K sold, 100% positive. eBay's own records contradict each other: Personal info page: Carrollton, GA. Nationality: United States. Correct. Public storefront: Gabonese Republic. Same account, same day. What it's cost Since June 2021 I've been billed the 1.65% cross-border international fee on 1,097 of 1,098 orders shipped to US addresses . I pulled the transaction reports and ran it myself. Example: 2021-07-13, shipped to Wichita, Kansas. Gross $20.10. International fee $0.33. Eight of those orders went to Puerto Rico and were also surcharged. eBay's own fee page uses Puerto Rico as its worked example of a destination that does not incur an international fee. Of 1,152 orders in that window, 32 were genuinely international. That's 2.8%. I've been billed as though nearly all of them were. Documented total: $928.44, still accruing. Why this isn't user error I still have my pre-Managed-Payments PayPal history. Through July 16, 2020, PayPal charged me the domestic rate (2.9% + $0.30) on 305 consecutive sales to US buyers. If I'd been registered in Gabon, every one of those would have been billed cross-border. None were. So: US as of July 2020. Gabon by June 2021, since my earliest order on record already carries the fee. That brackets it to the Managed Payments migration. eBay's help pages also state that users can't change the country on a registration address. So I didn't do this, and I couldn't have. The part I think is the actual tell I'm a US seller with a US bank account, and eBay pays me through Payoneer . eBay pays US sellers direct to checking. Payoneer is the rail for countries eBay can't pay directly, and Payoneer's eBay partnership is limited to specific countries. My Payoneer record is correct: Carrollton, GA, US nationality. So Payoneer isn't the cause. Something upstream classified me as foreign and provisioned the payout rail to match. As a bonus, I recently got an unsolicited email from eBay's Southeast Asia seller growth team assigning me an account manager. That's presumably the same error downstream. What I've already tried Personal info page: read-only. Banner says changes must be made at Payoneer. Payoneer's data is already correct. Phone and chat, several times over ~2 years: told to delete the account and register a new one. Nine years of feedback. Not doing that to fix an error I didn't make. What I'm asking I found the old thread from the seller whose registration country flipped to Macau. A mentor there said their eBay contact indicated these odd country changes need to go to the Account Safety team , since it can indicate a compromised account. That's what I'm after. Not a CS callback. The team that can actually write to the field, plus an answer on whether this was a migration bug or someone in my account. Two questions for anyone who knows: Is there still a route to Account Safety since the support restructuring, or did that path close with the social channels? Does a Gabon location tag drop me out of buyers' "US Only" item location filter? If so the fee is the least of it. Happy to share the transaction reports or the PayPal export, if needed, thanks!
