I was charged twice by ebay for the shipping label for Item no. 26-14955-52576. I've tried (spent half an hour) on the "Contact us" site, nothing but a machine and absolutely no answer that remotely related to my issue. The shipping charge of $11.84 was paid by the buyer, he received the item, but my account was charged the $11.84 twice. I've had no success in getting through to someone for assistance, or help.

“How This Fake Tracking Works Use of Real Tracking Numbers: Scammers access legitimate tracking numbers from databases. They use a number from a shipment delivered to the same area/zip code and use that number to claim proof of delivery.”  That’s what’s happening here. Timeline January 11th ordered ninja slow cooker. Delivery window January 15th to January 22nd    January 15th Marked shipped Later on January 15th tracking became available marked delivered January 14th   [Removed by Moderator]   January 25th Contact seller Informing them I had not received the package  (no reply) February 10th I have not received reported to eBay February 10th seller responded immediately to eBay with updated tracking information (same old tracking information) eBay said “The seller asked us to review this case and make a final decision” Case # 5373820938 February 14th eBay closed case against me   February 14th contact UPS and they informed me that the seller had provided wrong shipping address and also received from them a FULL report including the actual address the parcel associated with the tracking number provided was delivered to! Which was a GARAGE clothing store at a local shopping mall (Same town and zip code as mine of course). Contacted the store and they confirmed that the package did not match the item I ordered. I have no evidence that links the GARAGE store people with this seller.   February 15 contacted seller and informed them I thought this was a scam thinking that if there was any last chance that they weren't scammers they would correct it (no reply) February 18th Filed an appeal and was immediately blown off by eBay. Despite providing the entire UPS report showing the actual address the parcel was delivered to. Showed that tracking was provided after the supposed delivery date and the delivery was described as “INSIDE received by Veronica” when there are no inside deliveries at my home nor a single Veronica. eBay continued to state that the tracking information provided by the seller was proof of delivery to my address. Case closed!   Most relevant parts of ebay’s response here: My name is Abi and I will check this thoroughly After reviewing the details of this case, the tracking information shows that the item was delivered to your address which matches your city, state and Zip code. When a seller can show that an item was delivered, we won’t hold the seller responsible. Please understand that we must use tracking information as proof of delivery, and we must keep our original decision, but we also recognize that this does not align with your actual experience. It was a well laid out cut and paste response but still something wasn’t right so I went to the eBay to English translator. Translation here: We appreciate you taking the time to prove that the parcel in question did not arrive at your home and that the seller defrauded you and probably many others and will continue to do so on our platform. Thank you very much. We do not care. Scammers are goanna scam. What can we say?  Case closed.   UPDATE. I believe I’ve discovered the functionality that allows this crime to happen. Under selling/orders each order you have sold has a button labeled “edit tracking” where you can, without any verification that it is linked to the address or the product, enter any number you what. So if a tracking number that has been or is going to be delivered to your city and zip code is entered eBay will accept that as proof of delivery to your address. That’s a lot of numbers to choose from!!! Suggestions? Any suggestions on leaving of feedback so others are warned about this seller?      

We have been selling on Ebay since 2011 with a steady record of customer satisfaction, great service and impeccable reputation maintaining a 100% positive feedback until today. Buyer decided to buy one of our gemstone lots. A day after purchasing and while the order was shipped and in route to her, she contacted us asking to cancel the order. I told her that the item was shipped and she needs to get it first and then if she doesn't like it she can return the item, as we offer 30 days free returns. To this reply, she responded with :"Nevermind". Today she received the item. She sent me a massage telling me that all the gemstones are fake. I told her that we have been selling on Ebay and also on other platforms for many years and we are expert gem distributers and employ a professional gemologist. I told her that evidently all our customers are happy, we got thousands of successful transactions, and a steady following of happy customers who purchase time after time. We had never had a buyer accuse us of selling fake or synthetic gems, and we maintained a perfect score on Ebay 100% until today. But said all that we told her that if she doesn't like the items, she can return them, that was our policy all along, free returns. One would have assumed these facts to be self evident, elementary, and common sense. Not for her, she decided that she wants to keep the gemstones which she paid $95 dollars for. She then went and gave us one of the nastiest and slanderous feedbacks. And I ask what have we done to deserve to be treated like this? Why does Ebay let this charade to continue? why Ebay is letting buyers the chance to leave negative feedback without following through with the seller's offer to return the item for free? Why did I have to spend 2 hours on the phone on Ebay trying to resolve this? Why there is no better screening on Ebay and stronger penalties for buyers who lie, manipulate, slander, abuse and waste the time of sellers who only want to conduct good old fashioned honest business? Thanks for hearing me out, Seller

shipped an item, USPS states it was delivered, buyer claims they did not receive it and wants a refund. the tracking numbers show it was delivered and I do not want to refund the purchase. how do you handle this?

App on Android is not working. I can not search, see the orders, create listings, everything is broken

So I click on the QR code in order to get a discount & itdoesn't work. On top of that, the various things in my cart aren't free shipping & don't understand why. Why can't I contact ebay directly about this? Why are the category options so obscure??

Every single day - I miss out on bidding on something because, I'm too busy to sit there for the last 15 minutes of an auction with my attention fixed. I need something that makes a lot of noise in the last FIVE minutes. Its too easy to step away at the 15 mark - get distracted for a second - and miss the bid. Sellers - you are being screwed daily by this lacking feature. More - better - please!!!

I'm eBay expert and here to handle your store (as a remote VA) with good SEO optimized listing, manage returns, order fulfillment, Customer service and maintain your store health if you are interested. If you need I have a proven work experience.

Bonjour. Depuis 3 ou 4 mois plusieurs de mes courriers et colis postés via la poste ont disparus !!! Je note qu'avant c'était très rare mais il semble qu'il y ai recrudescence de vols au sein de la poste France ... D'autres vendeurs Ebay dans le même cas ???

When listing in the app and you add the title it is taking FOREVER for it to add the information, same with the price and if you are updating info. This is adding hours to my daily listing routine and is driving me crazy sitting looking at the swirl swirling away for up to a minute on each listing. You have obviously tweaked something and the knock on is this issue, please un tweak it or sort it out please.