From time to time I get an offer on an item. I accept the offer, then instead of getting paid, it all disappears as though it never happened and with no explanation.

I am getting very tired of seeing necrothreads revived and reading and writing responses to long gone posters. Add to the missing features on this forum, the automatic closure of threads with signs of old age and dementia.

Hi, So I received a package back yesterday, Friday, and it stated that "No Such Street could be Found, Return to Sender". So, how do I go about getting an other label once to Buyer puts their correct address into EBAY? I would like to get this back on its way asap. Thank You!

Anytime I try to go to my cart the app closes. I even deleted the app and still no change. Is there something I’m doing wrong?

Hi, I've been selling on Ebay for a long time for different businesses. But it's always been a solo endeavor. My boss just asked me to train another employee to sell on eBay with me. I was wondering if anyone had any good advice or suggestions on how to divide the labor/ responsibilities, etc. My first thought is to restrict him to one or 2 of my less complicated product categories in the beginning. Also, I thought about asking him to add his initials to our internal skus we create, so I can differentiate between who listed what product when I need to review them. Should I create another log-in/ user for him (is that even possible)? We're growing fast so it probably won't be too long before we add a 3rd person. So any tips/ suggestions would be appreciated.

I’ve recently experienced my first counterfeit item purchase from a massive eBay seller. This was a total of 7 auctions (3 orders). At this point in time I’ve received 6/6 items and all are counterfeit. These were auctions for a single items that end after a specific timeframe. In complete shock and not aware of proper steps I spoke to ebay Customer service.. get your popcorn ready..    When speaking to Customer Service (multiple agents and team leads), about not receiving real items as pictured in listing, I was informed that the ONLY process for counterfeits was to file a return and report the seller and no refund would be issued until return is delivered. (So ebay allows fake items to go back to seller and be resold) I tried to inform on how this has impacted my holidays and financial situation and they suggested there is nothing further than can be done they can’t step in until after 12/16 (seller protection period of 3 B days). I’ve now followed up on 12/16 and was informed that eBay only steps in if return was not accepted and that seller still has up to 2 b days after delivery to process refund where I will wait another 3-5 b days for it to hit account. Additionally this today supervisor was informed on an exception process that none of the others were, I was informed that legally in the US you don’t have to return counterfeits and that if reported listing is verified as fake a refund could be immediately processed. I was very frustrated I was just now finding this out after being told to initiate return on 6 fake cases and now it was too late to refund even though eBay has approved reports and removed listing due to counterfeit. And to top it off, when I was pressing the supervisor about this policy, I was told that its buyers responsibility to be informed on policy and when I suggested how do you expect buyers to be informed when your agents and other supervisors ain’t, and I was then called a LIAR! (He suggested he didn’t say buyer was responsible to know policy)    BE AWARE eBay counterfeit policy in my experience, is only there to create loop holes for sellers to sell fakes. When a fake is received they will only tell you to return it even though you’re not legally obligated too and you will be without items and your money for 2-3 weeks while they give you a “standard policy” workaround. I’ve reported new auctions from this seller that will likely result in the same situation and eBay has denied the report (stating I haven’t purchased from that listing). It seems they are working the system until someone that don’t know better ends up with the items.     EBAY PROTECT YOUR BUYERS! 

Hi everyone, I’m looking for some advice on the best escalation path or specific contact to reach out to regarding an automated Cross-Border Trade (CBT) account restriction warning. I am a cross-border seller, and a recent buyer explicitly misused the return system to avoid paying return shipping. This triggered a Bad Buyer Experience (BBE) ding and generated an automated warning on my dashboard. Here is the exact context: The Claim: A buyer filed a return under "Doesn't match description," explicitly claiming a "Mistake in Manufacturing" because the jacket was too tight. The Reality: The item was manufactured perfectly to the explicit measurement chart provided in our listing. The Admission: The buyer completely ignored our size chart and simply assumed the jacket would match their idea of a generic "international size L." When they realized their sizing assumption was wrong, he selected the SNAD option purely to force a seller-paid return label. In our official eBay messages, he openly admitted to this: "Hi Ive just come home and tried. Its really very tight and not a normal international size L. I cant even close the jacket. All my jackets and coats are size L Im sorry I have to return" "I did not know which reason to choose as its not size L Mr or Mrs Please dont worry Im not going to leave bad feedback or anything. best regards" I fully complied with eBay's policies, accepted the return, and refunded the buyer immediately. However, because my average selling price is high and my transaction volume is relatively low, this single false SNAD claim heavily skewed my Service Metrics. Standard support and the standard CBT appeals email have essentially stated they cannot or will not remove the SNAD defect itself from the backend. Since the defect seems locked in, I want to pivot and appeal the CBT account restriction warning itself. It is incredibly unfair to have my business threatened by an automated system over a documented buyer sizing error where the buyer openly confessed to ignoring the listing metrics and guessing the return reason. My Questions: Is there a higher-level risk/compliance team, a specific email address, or an eBay Community Manager I can contact who has the authority to review these message logs and lift the CBT warning? Has anyone successfully had an automated warning removed while leaving the underlying defect in place by proving the buyer manipulated the system? Any guidance on exactly who to contact next would be greatly appreciated. Thank you! @ebay.com @rebecca@ebay @sarah@ebay @griff@ebay.com @doug@ebay @kyle@ebay @tracie@ebay @dina@ebay @mirains@ebay.com @baadnesen@ebay.com @rhardwick@ebay.com

Hello eBay Community, I hope you're doing well. I'm posting here to respectfully ask for the final review to my account situation or advise if there is any possibility of requesting one final manual review of my account. My eBay account ( da36894 ) was recently permanently suspended. After receiving the notification, I contacted eBay Support by phone to better understand the situation, but I was informed that the decision would remain in place. I completely respect that Trust & Safety decisions are made to protect the marketplace, and I appreciate the responsibility eBay has in maintaining a safe environment for buyers and sellers. Although I may not fully understand the specific concerns that led to the suspension, I have taken this experience seriously. I have spent time reviewing eBay's Seller Policies and User Agreement to better understand the standards expected of sellers, and I am fully committed to operating in accordance with those policies moving forward. My goal has always been to build a legitimate business on eBay, and I would sincerely appreciate the opportunity to demonstrate that I can be a responsible and trustworthy member of the marketplace. If there is any possibility for my case to receive one final manual review by the appropriate team, I would be truly grateful. If not, I would greatly appreciate any guidance on whether there are additional steps I can take to address eBay's concerns. Thank you very much for taking the time to read my post and for any assistance or guidance you may be able to provide. Kind regards, eBay Username: da36894

I recently sold a pair of Adidas shoes for $110 that went through eBay's Authenticity Guarantee. The authentication center determined they were "unable to confirm authenticity," so the sale was canceled and the shoes were returned to me. Unfortunately, the return shipment was sent to my old registration address instead of my current return address. eBay explained that my registration address had not been updated before the buyer completed payment, so that's the address the authentication center used. The package was shipped by OnTrac/LaserShip to the address of my former USPS Post Office (my old PO Box location). According to the delivery photo, the package was left outside the building. I never received it. I immediately opened an investigation with OnTrac, but they closed it and told me to contact the shipper. I then contacted eBay Authenticity Guarantee. Their response was that: The shoes were returned to the registration address on file. Because I voluntarily refunded the buyer, they consider the transaction resolved. They will not open a claim with OnTrac and advised me to work with the carrier. My concern isn't really about which address was used anymore. My concern is that I never got my property back after it left the authentication center. Has anyone experienced something similar?

Hello eBay Community, I hope you're doing well. I'm posting here to respectfully ask for the final review to my account situation or advise if there is any possibility of requesting one final manual review of my account. My eBay account ( da36894 ) was recently permanently suspended. After receiving the notification, I contacted eBay Support by phone to better understand the situation, but I was informed that the decision would remain in place. I completely respect that Trust & Safety decisions are made to protect the marketplace, and I appreciate the responsibility eBay has in maintaining a safe environment for buyers and sellers. Although I may not fully understand the specific concerns that led to the suspension, I have taken this experience seriously. I have spent time reviewing eBay's Seller Policies and User Agreement to better understand the standards expected of sellers, and I am fully committed to operating in accordance with those policies moving forward. My goal has always been to build a legitimate business on eBay, and I would sincerely appreciate the opportunity to demonstrate that I can be a responsible and trustworthy member of the marketplace. If there is any possibility for my case to receive one final manual review by the appropriate team, I would be truly grateful. If not, I would greatly appreciate any guidance on whether there are additional steps I can take to address eBay's concerns. Thank you very much for taking the time to read my post and for any assistance or guidance you may be able to provide. Kind regards, eBay Username: da36894