Shipping

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Filing a claim against Global Shipping

I am a hobbyst clarinet player and repairmanI bought a secondhand clarinet that needs a thorough repair and paid for the clarinet and for an international shipment cost to Israel. After sending the payment thru PayPal, I decided to ask the seller to ...

Shipping price discrepancies

Hi everyone! I am struggling to understand why some listings will show the eBay discounted shipping, will others with the same package dimensions and weights will not? See attached pictures. Thank you in advance!

USPS Ground Advantage prices wrong on calculated shipping

I shipped some items today and noticed that USPS charged me $7 something for an padded envelope that normally costs $5 something. I checked my order details and noticed that ebay is still giving the buyer the previous $5 shipping cost. Why is that ha...

Resolved! Item not giving me tracking available

I bought a hoodie from a guy and when I bought that hoodie (which was September 17) I’ve yet to get any tracking information (as of today, September 25) the estimate time says 22-29 so should I wait or get a refund?

International Shipping

I've been getting messages from a buyer in Germany saying I have a block on, and they can't order a t-shirt from my shop. They reached out to eBay and were told that the seller needs to choose an international shipping provider. I'm in the Internatio...

I need to purchase insurance from a 3rd party - any recommendations?

I sold a piece of artwork here on eBay and need it insured since FedEx won't cover it. Of course its going to the furthest point in the U.S. from me in Calif. It's only a few thousand dollars, but actual art insurers only want to deal with higher val...

New post about Tarriff info shipping to Guam.

I sold a small item that is supposed to ship to Guam. It is asking me to fill out Tarriff paperwork even tho they are a US territory. I am afraid my shipping is going to be more if I go through with this. I did cancel the order but the customer said ...

Used ESE to ship card but USPS lost the item

Hello. I sold a card and used ESE to ship it out. I was a bit worried cause there were no updates on the whereabouts of this card but then the Buyer sent me a message along with a photo showing the envelope and a letter from USPS pretty much stating ...

Resolved! What Does Accepted USPS Picked Up Item Means?

Hi! So I Got A Notification From USPS Saying It Was Accepted And USPS Picked Up Item.

Problem with SpeedPAK shipping

I’m having an issue with my shipment. The tracking shows it was delivered, but I can’t find it anywhere. I reviewed my security camera footage and ruled out the possibility that it was stolen. It seems eBay only allows you to contact the carrier dire...

After Authenticator - would like to be shipped to Fedex store for pickup

I have a watch going to the authenticator. I may not be home when it arrives to me and I would like eBay to send it to my local Fedex. How do I get this done?

Shipping electronics to Guam

I just sold a used ipad to a buyer in Guam. Since it has a lithium ion battery and is a preowned device I assume I need to use USPS ground advantage. I can imagine such a shipment would either take a long time or it would never arrive, getting lost i...

How to Handle a Rejected Shipment Dispute

I have a situation I've never dealt with before and am not sure what the best way is to resolve it. I purchased an item from a Canadian seller to be delivered to me in the US. I was well aware that the de minimis exemption was gone and expected to pa...

First time combining shipping

First time combining shipping on an order. The customer had already paid, so I applied combined shipping after the sale. When I went to print the label, I was charged for shipping. The customer paid for shipping on both orders when they checked out, ...