Returns

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Received a fake sub standard item

I purchased what was listed here as a Alviero Martini wallet from tomr1989 back in December. It was a Christmas present for my wife. It was said to be leather but we were a bit suspicious of the authenticity because it had a lot of plastic and what a...

eBay defends a seller with bad practices

How is it possible that eBay will defend a seller who is shipping items with missing parts? I bought a rack for my pickup truck and it arrived with several missing parts and even the screws weren't included in the box. When I made a claim to return t...

Return label is not correct. Can't continue with return of our order.

We recieved return label from Ebay for our order 14-12904-52354. But it's just screenshot from UPS website. Tracking number Ebay provided us is also not registered in UPS. We can't arrange collection from our address with this tracking number.

Buyer Fraud - Returning a completely different item

I know this is an old & painful topic...Buyer bought $40 power tool switch with serial number on it... (24AK220F) Opened return claiming it 'didn't fit his tool'. Item arrives back...and its his old worn out broken switch with serial #2064CJ (made in...

return shipping

bought a part for my vehicle and found out it did not fit even though the item had the green checkmark saying it was correct. started a return item request. the seller now tells me it will cost too much to ship back and wants me to keep the item and ...

Allstate protection plans are a 100% Scam

I'm out $1200 because they won't come fix recliner I bought, they've been saying someone will contact you within 2-3 days every 2-3 days for 3 weeks. I'm 18 months into a Worthless 5 year warranty.Definitely stay away from Allstate

I sent wrong item how do it send the correct one and get back what I sent?

I there. I sent an item to a customer and just found out that I sent the wrong item. How do I initiate sending the replacement and then send a return label to get that one back? Thanks

Live agent was not responding

HiI had and issue when received items totally damage and some missing.. Tried to chat with and agent and each time it state that it will take one minute of waiting time. Hours passed and it become days and I am trying to chat with an agent but with n...

I need to get trackin numbers for the last retrun

I return 2. Ac tanks i need the number

eBay needs to remove all character limits

At present the character limits for any communications are so small and restrictive, that you cannot use eBay to properly communicate. It is bad enough that the system used removes all return breaks making the communications a giant block of words wh...

custer service/agent

need to sreak eity an agent

Report Seller she refuses to send me a return label she lied to EBay that we worked it out no don’t

I need EBay help to force seller XXXX to give me a return label so I can get my money back she wants me to make my label and pay to mail I tried to expensive I don’t trust her to pay me back it is cheaper for her to return it get me help I am tired f...

Issue with Return Label - Incorrect Ship-To Address

Hello eBay Community,I'm encountering an issue with a return request and was hoping someone could provide some assistance.I sold an item, and the buyer requested a return. I accepted the return request through eBay and purchased a return shipping lab...

I want to escalate claim.

return id:5291102332 The seller received it.delivery company is ups. Tracking number is 1zj4422d0457763191 Seller is signed. Seller is not respond. Past 3business days I want to escalate claim. I want to quick refund.