Seller Protections are in place for sellers impacted by recent tornadoes

[seller_news_team]

Our thoughts are with the communities across the country that have been impacted by this past weekend’s natural disasters. 

Many states in the central, southeastern and eastern regions of the country experienced tornado outbreaks, blizzard-condition storms and severe aftereffects. 

Our primary concern is that you and your close ones stay safe. However, you may also be concerned about shipping delays for items already shipped or difficulties getting sold items to your carrier. Seller Protections will be applied to shipments into and out of affected areas. 

If your business is impacted, eBay will automatically protect your seller performance, including:  

• Your Late Shipment Rate (LSR) defects 
• Your valid tracking upload rate  
• Item Not Received (INR) count due to late delivery along with any related Negative or Neutral Feedback if you uploaded tracking before the case was opened and have a physical scan from the carrier 

We encourage sellers to follow local guidance on safety precautions and to check with their local carrier locations on service schedules.  

We’re continuing to make necessary adjustments to delivery date estimates so that your buyers have accurate expectations during this time. 

As always, thank you for selling on eBay. 

The eBay Shipping Team