Returns

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Customer refunds and returns

I ordered a product but was sent the wrong item!What is the format to obtain a refund?

Vendedor no envia etiqueta de devolucion

El vendedor no me envio la etiqueta de devolucion, para que le sea devuelto el articulo. El mismo quedo en un deposito en Miami

Doen Purchase - full money back guaranteed by EBAY. Now told to purchase my label at UPS - $250

Recently bought another Doen Dress through GAP and it clearly stated this was not an Asian company - it was run by two sisters in California. I am surprised and would like EBAY to provide the return label I need for UPS.

Does eBay refund Ad fees for returned items?

Hello, I sold a brand new (sealed box) hearing aids worth $240, the buyer returned them for the reason: "ordered the wrong item".I received the return today, the item is in good shape, but the package was opened and a small accessories bag was cut op...

ANYONE EVER HEARD OF a crooked EBAY return ending up in court?

It just popped into my head, a super sad post by a lady who sold an iPhone 9-10?? been a while back but phone was at top food chain at time. The buyer claimed something wrong then returned some old junk phone and soon as delivered ebay(as expected) d...

Person is asking for a discount b/c he’s claiming part was broken

So I recently sold a coffee pot that I bought on Amazon for $165, I sold it for $85. Anyhow, it was brand spanking new from the manufacturer, I purchased it as a bridal gift however didn’t realize someone else had purchased it and I missed the return...

Listing originally says returns through ebay global now under purchases says no returns

I purchased an expensive book from a UK seller that fell under ebay global shipping program. I bought the item thinking there were returns. After I bought the item under the purchased items it is listed sold with the tiny photo and item description, ...

Partial refund

Buyer purchased a pre-owned duffle bag. Claims it's ripped but he put obvious pen holes in it. It was not sold this way and I let him know. I asked what he wanted he said 20$ refund. The item was 40$ . I knew he was scamming me. So to just not deal w...

I have been dealing with eBay customer service since May for a refund on return mailing.

Since May, I have been chatting with eBay customer service about a refund for return mailing costs to the seller from China. The merchandise I received was not as described. One of the eBay advised me to buy my label and I will get refunded as the se...

Resolved! Buyer refund return shipping costs

I bought items from different sellers in China and the items I received did not match the listing description.I contacted the sellers several times per the eBay customer service agents and no resolution up to now.It has been over a month and the sell...

refund

I filed a complaint here about being mis-sold and not getting a refund.Where is the feedback on this?Why is there no reaction and response?

returning a large item

Hi. I recently ordered a large item, which when it arrived it was the wrong colour. I contacted the seller, who agreed this was the case and has arranged to send out another item in the right colour. However, as I am at present using crutches and the...

Resolved! The seller not paying return shipping cost.

I received the wrong item, twice. The seller's profile claims "free returns". The seller finally agreed for a full refund and covering for the shipping cost. Both items were sent back with tracking number. I received item refund. But the seller is re...

I bought a container home and I received a very small box instead of my home today

Hi everybody, I got ripped off today. And I am not super familiar with eBay but the seller of the container home I bought put a 2-month delivery date on it. He gave me a tracking number and when I translated it from Chinese to English it was about a ...

PSA - Questionable Authenticity - Jordan Signature

Hi, I need a resolution from eBay on what to do with regards to an item that has recently returned from PSA/DNA as being of Questionable Authenticity. It has been several months since I won the item in an eBay auction, but later when I sent it to PSA...