Returns

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Resolved! Buyer refund return shipping costs

I bought items from different sellers in China and the items I received did not match the listing description.I contacted the sellers several times per the eBay customer service agents and no resolution up to now.It has been over a month and the sell...

refund

I filed a complaint here about being mis-sold and not getting a refund.Where is the feedback on this?Why is there no reaction and response?

returning a large item

Hi. I recently ordered a large item, which when it arrived it was the wrong colour. I contacted the seller, who agreed this was the case and has arranged to send out another item in the right colour. However, as I am at present using crutches and the...

Resolved! The seller not paying return shipping cost.

I received the wrong item, twice. The seller's profile claims "free returns". The seller finally agreed for a full refund and covering for the shipping cost. Both items were sent back with tracking number. I received item refund. But the seller is re...

I bought a container home and I received a very small box instead of my home today

Hi everybody, I got ripped off today. And I am not super familiar with eBay but the seller of the container home I bought put a 2-month delivery date on it. He gave me a tracking number and when I translated it from Chinese to English it was about a ...

PSA - Questionable Authenticity - Jordan Signature

Hi, I need a resolution from eBay on what to do with regards to an item that has recently returned from PSA/DNA as being of Questionable Authenticity. It has been several months since I won the item in an eBay auction, but later when I sent it to PSA...

eBay holding money for returns

Why does EBay allow the buyer to return an item in 30 days? The buyer complained about an item saying it was defective ( which is not true) and requested a refund. I immediately sent the buyer a return shipping label, yet the buyer has failed to retu...

Refunds for "Shipped" Items

A scenario I've run into several times is when items are being returned, but are marked as shipped, however the seller still has the item. From the buyer's pov, eBay now expects me to ship the item back, which again, I can't do. With more experienced...

Item never recieved

I bought a figure back in feb. and now july is almost over and it hasn't updated past the initial tracking number i got a few days later that doesn't work. Am I just out of luck because the return windows are up?

Valuing returned open box for COGS

Accountant stated a 50% valuation of original cost on open box returns was acceptable if applied consistently. We pay supplier $50 for item, return open box value is now $25 going back on the shelf for resale as used open box. All damaged/defective u...

eBay Making It Better

A buyer who purchased new Rubbermaid mop heads from me filed for a return saying the items were defective, thinner than expected. I offer free returns so eBay approved the request. A few days later I sent the buyer a message saying the product was no...

received item from ebay that I did not order

I randomly received a Ryobi handheld rechargeable vacuum without its battery pack last week. It is not listed in my orders in myebay because I did not order it. Nor did I sell it. I am not a seller. No paperwork or notes inside the package, very lovi...

How will the return refund me?

I finally got the seller to agree to a return after they begrudgingly admitted they didn't sell all items. I have the tracking number and everything. Once it confirms it's delivered, will Ebay AUTOMATICALLY refund me or do I have to wait for the sell...

customer wants to return steel server rails, no reason given.

We shipped computer server "inner rails" to a new customer, and they wish to return them. We have a No Returns policy. The rails are heavy steel, and are stamped clearly with the part numbers. We photo'd the stamping and the items clearly and their i...

Buyer Scam & Refund Request

I recently sold 8 items to the same person, and when they received them they sent photos claiming the items were damaged. We had a discussion and I came to realize that nothing was wrong with my sold items, they were as described. They requested a re...