Customer refunds and returns

[wall-7236]

I ordered a product but was sent the wrong item!

What is the format to obtain a refund?

[kensgiftshop]

@wall-7236 

Go to your purchase history and click return item and select, the item doesn't match the description as the reason.
The seller will have 3 days to accept the return and pay return shipping or refund without returning.
If they don't, return to the case on day 4 and ask Ebay to step in.