Returns

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Fraudulent Claims by Buyers not being investigated by Ebay Seller Protection

Sold two products recently. In both cases buyer claimed they did not get what they ordered to avoid return shipping cost and still get a full refund. In both cases they actually got and returned the exact option that they ordered and Ebay did nothing...

Donde devolver

Purchase History Not Updated

I am trying to return a defective item and am being told that there is no record of it being purchased. Yet, I have confirmations, ship notices and delivered product for two items purchased this month. Nor can I find that they were never ordered. Wha...

Resolved! International INR Request - Funds on Hold

I'm a little concerned here. I sent a diecast car to Brazil through eBay's International Shipping Program. It was sent to the hub in Illinois, went back and forth from Miami back to Illinois, then arrived in Brazil on the 9th of March (item was sent ...

Resolved! What Wait ?

Buyer claims not as described due to defect, the described defect was the swtich kept tripping, also added the opinion it wasn’t new and looks like it had been opened and previously repaired.. I’m not an electrician but isn’t that the safety feature ...

Customer refunds and returns

I ordered a product but was sent the wrong item!What is the format to obtain a refund?

Vendedor no envia etiqueta de devolucion

El vendedor no me envio la etiqueta de devolucion, para que le sea devuelto el articulo. El mismo quedo en un deposito en Miami

Doen Purchase - full money back guaranteed by EBAY. Now told to purchase my label at UPS - $250

Recently bought another Doen Dress through GAP and it clearly stated this was not an Asian company - it was run by two sisters in California. I am surprised and would like EBAY to provide the return label I need for UPS.

Does eBay refund Ad fees for returned items?

Hello, I sold a brand new (sealed box) hearing aids worth $240, the buyer returned them for the reason: "ordered the wrong item".I received the return today, the item is in good shape, but the package was opened and a small accessories bag was cut op...

ANYONE EVER HEARD OF a crooked EBAY return ending up in court?

It just popped into my head, a super sad post by a lady who sold an iPhone 9-10?? been a while back but phone was at top food chain at time. The buyer claimed something wrong then returned some old junk phone and soon as delivered ebay(as expected) d...

Person is asking for a discount b/c he’s claiming part was broken

So I recently sold a coffee pot that I bought on Amazon for $165, I sold it for $85. Anyhow, it was brand spanking new from the manufacturer, I purchased it as a bridal gift however didn’t realize someone else had purchased it and I missed the return...

Listing originally says returns through ebay global now under purchases says no returns

I purchased an expensive book from a UK seller that fell under ebay global shipping program. I bought the item thinking there were returns. After I bought the item under the purchased items it is listed sold with the tiny photo and item description, ...

Partial refund

Buyer purchased a pre-owned duffle bag. Claims it's ripped but he put obvious pen holes in it. It was not sold this way and I let him know. I asked what he wanted he said 20$ refund. The item was 40$ . I knew he was scamming me. So to just not deal w...

I have been dealing with eBay customer service since May for a refund on return mailing.

Since May, I have been chatting with eBay customer service about a refund for return mailing costs to the seller from China. The merchandise I received was not as described. One of the eBay advised me to buy my label and I will get refunded as the se...

Resolved! Buyer refund return shipping costs

I bought items from different sellers in China and the items I received did not match the listing description.I contacted the sellers several times per the eBay customer service agents and no resolution up to now.It has been over a month and the sell...