Returns

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how to close a dispute case for the seller

hello I have been talking with the seller trying to close a dispute case can you help me please #265112615693 on a purse that she is going to refund me my money back because I did not know that it was coming from Russia can you help me please so that...

Need to return a purchase

I bought a coat that said it was made out of genuine mink. In fact it was artificial. The seller sent a message apologizing for mistake. He said the worker put a wrong item. The seller promised to send a real genuine mink coat and tolled to keep arti...

Buyer returned bag of poo poo instead of necklace

So I have a wild one. I tried to call eBay but it seems like there’s no way to talk to a person. I sold a (inexpensive but nice) gold plated necklace —I actually wear the necklace myself so I know it’s very reliable and long lasting— in the category ...

Can't get a refund

I ordered an old iphone and a few hours after I decided I don't want it. There was no cancel option by then and it said that I would have to wait a few days for a refund. The seller wasn't replying to my messages so I decided to open up a dispute in ...

Buyer requesting a return

Hi -I need your expert advice on this matter. I have a buyer requesting return of their item they purchased. It was a bone china Colelough teacup and saucer. I had sent it priority mail 2 day ship. of course it has insurance on it up to 50.00. The bu...

Resolved! Insured item was damaged during shipping and buyer wants return. Not sure what to do first.

Hey everyone, I sold a Chromebook to someone and had it insured. The buyer got had it delivered yesterday and today wants a refunded. I noticed that in the pictures sent the laptop had a nick on it and the box was damaged on the side. Im not too sure...

Fewer returns with Managed Payments

@owlcatcollectibles wrote:I just made the switch to Ebay's managed payments, so why are returns still having to go through PayPal?? Is it because the original purchase was through PayPal? I was thinking Ebay was making things easier with managed paym...

Seller Beware!!!

purchased item and it did't fit as advertised. tried to return it as per the advertised "full refund in 30 day" policy, they offered a $2 refund, i refused. now i've been given a partial refund, no consultation and they even deleted the auction page ...

I need to TALK to someone. I am SO confused, angry, disgusted.

Sold some coins. Turned out they were bogus. I let all 6 buyers know even before 5 of them received their packages. 3 Buyers purchased multiple coins; 3 buyers purchased singles. 1 Buyer who purchased 6 requested a refund, I sent him 1 label for all ...

Customs label refund on returned package

Mailed a package to Australia (from NJ) on Mar 22nd It was just returned because USPS apparently didn't like my name format (initial, last name instead of first name, last name)(of course, this has been my sending address for years) anyway, had to re...

Resolved! Someone returned their Ebay order to me. I'm not the seller.

Hi All, Weird question here - An Ebay return was addressed and sent to me instead of being sent back to the seller. I'm not the seller (I don't list anything on Ebay), and have no idea where the buyer got my info for the return shipment. I've tried c...

Seller provided wrong Prepaid Shipping Return Label?

Hey I purchased a car engine from a Seller located in Florida. I am located in Missouri. The Seller has accepted the return due to the defective engine. The Seller has also provided me with a Prepaid Return Shipping label for USPS first class. I can ...

How to use Ebay Money Back Guarantee

Seller doesnt accept returns. But the chain I bought has a very small clasp that is very hard to open. Even if theres a picture shown regarding size, I will still have difficulty opening clasp. Pls advise

RIDICULOUS prices for return labels!? Ebay wants me to pay $19.10 for 1oz customer return label!

Anyone else having this issue? I literally was on chat with 3 different ebay staff members. They kept passing the buck and suggesting that I "upload my postage." I told them I already do that but it is very annoying to have to go off line to purchase...

Automated Returns-From small mistake to huge nightmare in a matter of moments!

I recently sold a $25.00 item to a Buyer. During the shipping process I mixed up the items I was shipping and inadvertently sent the buyer another product which although similar and of the same value is not interchangeable. The incorrect product was ...