Returns

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Refund time period

Just a warning to all, had a generator arrived damaged, tried for months to resolve, replace/refund, with seller. The seller made excuses and Ebay does not monitor progress and resolve. Now I'm beyond time allowed and options.

Returned package

I’m a seller on eBay and a package was returned to me because the seller moved and left no forwarding address. The buyer messaged me and requested to have their package sent to a new address and that they would pay for shipping. How do I handle this?...

como reclamar un reembolso mal hecho por ebay

I made a purchase, the seller canceled it, because he verified that the item was in bad condition. eBay says that the refund has already been made and that it will appear to me in three calendar days. It appeared to me reflected and oh surprise they ...

Buyer requested return label from me, but policy states buyer pays for return

Hello! I've only had a handful of returns, but this is a first for me. Buyer ordered a few of the same item stating it didn't match the item description, but in the comment section of the request, they said the item was too "Christmasy" for them. The...

Trying to refund buyer

I am trying to refund a buyer and frustrated that it is not a simple thing to do. In the seller dashboard you are to click on credits. I have yet to find such a thing. It has been a few days and pretty much give up and will send buyer a check rather ...

Weird ebay case

A few days ago I bought a brand new, sealed unlocked iphone 11 from a newly registered user. Everything went fine but when I received the phone the user becomes NARU (no longer a registered user). This is a red flag but everything else with the phone...

How to send my own postage to buyer for return?

I goofed and sent the wrong item. Buyer began a return as "Item did not fit". Ebay automatically accepted it but is charging the buyer the return postage. I have been searching up and down and can't find a way to change it so I send them the postage ...

Question about international return request

I am a seller who usually only ships to the U.S. or Canada. Last month I sold a trading card and the buyer was from France (he did contact me prior to bidding asking if I would ship there). I sent him an invoice for shipping and handling using eBay's...

QR Code

How can the BUYER get a QR code from the seller for a return?I do not have a printer. Sending me a prepaid label is useless.

Help

Sold an i tem on ebay get it shipped but there was a delayed with USPS but the buyer went ahead asking for refund which ebay approved it and withholding my money stated that item is FAKE,its not i got a receipt of the item to prove him wrong,despite ...

Not as Described -- returned opened

- I have a return request, which I approved.- Original listing has a no return policy, so eBay says send buyer a label. Do I send a label, or when I initiated the return did eBay send him a label? I can't track any of the progress since there isn't a...

fraudulent return

I have been given the following situation with a buyer from United Kingdom, he bought a pair of shoes size Men's 8 US and that was what was sent to him, when the buyer received the pair of shoes he placed a return order claiming that he did not The p...

Entered a request to return an SNAD item but was closed right away

So I purchased the item 18-07307-70542 July 12th, all was well for a few weeks and even left seller feedback on the item and next thing the phone started have lots of problems bugs, random crash, not charging, unable to use speaker phone, and some gl...

RETURN

If I return an item back to the seller, I'm supposed to get all of my money refunded back?

Become a victim of a scammer

HelloOn July 28, I bought a video card for 650 euros from a seller from China. On July 30, I entered the purchase status and saw that the goods had already been delivered and received. According to the track number, the parcel was sent on July 27 and...