eBay

Can't get ahold of customer service

I've been trying to get ahold of customer service for weeks and I can't seem to find the telephone number. WHY is it so hard to get ahold of ebay? I Have a huge problem and emailing ebay returns NOTHING! TERRIBLE CUSTOMER SERVICE!

Got charged for shipping on an order that was cancelled

I bought this figure about two days ago that got a reissue announced two days after I made the order so I tried filing for a return since I haven't really needed to cancel something on ebay before and that was the only option I had however I decided ...

about USPS return codes that can`t be done at my Post Office

Buyer is asking to resend Return Label but Notifications shows item shipped & scanned by USPS

I have a return in progress where Buyers Pays for shipping. I received notifications yesterday that the item was shipped & processed through their local USPS with two different time stamp. So I assumed that the item is on its way back to me. I receiv...

Return an item without a label

Hello, I have bought a laptop recently and started a return process because item was not brand new as described. When I opened return request seller doesnt provide instructions so I raised the case to ebay. Seller then sent me money via PayPal to cov...

Buyer returned product broken

A buyer made a purchase, used it and decided it didn't work, asked for a return. I authorized the return and the buyer appears to have not used the label because it still says "you provided return information" but he shipped it via another carrier. R...

i ordered the item. how do i get in-touch seller to reorder.

Hey, would love advice on what to do in this situation

I recently bought an item on Ebay and the mailman scanned the item in as delivered, then returned it back to the seller?! Post office printed off all details of the tracking and the seller has it. I reached out to Seller, they're ignoring me to refun...

Case pending ... for THREE WEEKS

Hang on, we're still reviewing your case ... opened on Sept 4th; still nothing on Sept 22nd (2021). The message says they'll contact in 48 hours. Eventually the time runs out & I can't find a way to contact EBAY about why this is taking so long. Thou...

Buyer Returning Item after leaving positive feedback, and ruining items value.

I sold a vintage deck of cards, the buyer got them, liked them, and left positive feedback. Now a week later, after unsealing the cards is claiming the package smelt like mildew. I sell alot of paper, and know mildew smell, they did not smell like mi...

Scammers on ebay: Item ships from the US, return location is China

I recently purchased an item that allows returns but the return must be done at the buyer's expense. I'm Ok with this but when I completed the return, it gave me a return address that is in China but the item was sent from the US. It would cost me 2x...

Return Policy Abuse...

I sold a gaming laptop last month and stupidly did not do any research regarding protecting yourself while selling electronics on Ebay prior... The same night the 'brand new' laptop was received the buyer sent a return request. He stated that he turn...

Partial refund?

I purchased a tupperware cover and it does not fit my container. It is the right part number. I requested to return the item. I paid a total of $13.19 - $3.79 for item and $8.55 for shipping.The seller sent a "refund" in the amount of $4.05 - item pr...

Customer return request, their description in request doesn’t match item I sold?

Hello everybody, I have got another question for the wise out there. I have run into a situation where someone purchased an item from me. I sent the item the next day and the day after I sent the item they opened a return request. I know they haven’t...