Returns

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return shipping labels won't print, ebay no help

Anyone else having issues printing a return label? I opened 3 returns with the same seller, I will pay the return shipping. 1 item I was able to print the label, the other 2 won't print. the labels just keep loading and then time out with an error. I...

What can I do when eBay does not want to return my money and did not send me the product?

return tracking

how do you contact ebay

item returned by buyer is broken

eBay asked buyer to return my item. What happens if item will come back broken due to poor packaging by buyer. Who will compensate me back.. and do I still need to return money back to buyer

Sports card returned as "Not As Described" when photos show exact defect claimed by buyer

Has anyone experienced issues with sports card buyers wanting to return cards claiming Not As Described even after the photos clearly show what they are claiming? I am now dealing with my second buyer who wants to return a card that has multiple phot...

Resolved! Seller did not refund the "discount"

I bought four defective flash drives from a seller. Did not refund the "discount" ($12 & change). It looks like the seller can profit from selling junk flash drives. Does the seller just keep selling the same junk? It seems that I was defrauded four ...

Refund time period

Just a warning to all, had a generator arrived damaged, tried for months to resolve, replace/refund, with seller. The seller made excuses and Ebay does not monitor progress and resolve. Now I'm beyond time allowed and options.

Returned package

I’m a seller on eBay and a package was returned to me because the seller moved and left no forwarding address. The buyer messaged me and requested to have their package sent to a new address and that they would pay for shipping. How do I handle this?...

como reclamar un reembolso mal hecho por ebay

I made a purchase, the seller canceled it, because he verified that the item was in bad condition. eBay says that the refund has already been made and that it will appear to me in three calendar days. It appeared to me reflected and oh surprise they ...

Buyer requested return label from me, but policy states buyer pays for return

Hello! I've only had a handful of returns, but this is a first for me. Buyer ordered a few of the same item stating it didn't match the item description, but in the comment section of the request, they said the item was too "Christmasy" for them. The...

Trying to refund buyer

I am trying to refund a buyer and frustrated that it is not a simple thing to do. In the seller dashboard you are to click on credits. I have yet to find such a thing. It has been a few days and pretty much give up and will send buyer a check rather ...

Weird ebay case

A few days ago I bought a brand new, sealed unlocked iphone 11 from a newly registered user. Everything went fine but when I received the phone the user becomes NARU (no longer a registered user). This is a red flag but everything else with the phone...

How to send my own postage to buyer for return?

I goofed and sent the wrong item. Buyer began a return as "Item did not fit". Ebay automatically accepted it but is charging the buyer the return postage. I have been searching up and down and can't find a way to change it so I send them the postage ...

Question about international return request

I am a seller who usually only ships to the U.S. or Canada. Last month I sold a trading card and the buyer was from France (he did contact me prior to bidding asking if I would ship there). I sent him an invoice for shipping and handling using eBay's...