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Ebay has been hacked and will not help me

I purchased guitar on ebay after purchse selller erased his account  and entered fake usps info which iverified  with usps they said tracking was fake 

now im out 3000 ebay and paypal are refusing to return my money

beware ebay has been hacked

Message 1 of 13
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12 REPLIES 12

Re: Ebay has been hacked and will not help me

Fake Tracking Scam


KrazzyKats  •  Volunteer Community Member  •  Buyer/Seller since 1998

Message 2 of 13
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Re: Ebay has been hacked and will not help me

@sterling-peaks 

Ebay has not been hacked. You've been a victim of the fake tracking scam. The seller didn't erase his account. That takes at least 60 days. If an account just disappears it's because eBay kicked the seller off.

 

You need to get an official statement from USPS stating that the package was addressed to an address that's not yours. You can then use that to appeal eBay's decision. I suggest you do that through one of the social media platforms. The reps are far more knowledgeable there.

 

www.facebook.com/eBay

www.x.com/eBay

 

Or you can dispute the charge with your credit card issuer. If you do that ask for their fraud department. Fake tracking scams are becoming quite common.

Message 3 of 13
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Re: Ebay has been hacked and will not help me

That’s incorrect I hit on eBay member account it’s erased no such account is visible to the public

Message 4 of 13
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Re: Ebay has been hacked and will not help me

Also I showed to usps in town no such package was delivered all the tracking info on eBay was also hacked

Message 5 of 13
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Re: Ebay has been hacked and will not help me


@sterling-peaks wrote:

selller ... entered fake usps info

 

which iverified  with usps they said tracking was fake 

 

now im out 3000 ebay and paypal are refusing to return my money 


Once you go to PayPal, any case at eBay will immediately close, and eBay can no longer help. But eBay doesn't have what PayPal has @sterling-peaks to file a dispute for delivered to the wrong address, like this:

 

an36344_0-1721441437376.jpeg

 

And then you'll upload your documents and add your comments, like this:

 

an36344_1-1721441555887.jpeg

 

Which is exactly what you need to do -- but at PayPal and not at eBay -- to get your refund for a fake tracking scam.

Message 6 of 13
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Re: Ebay has been hacked and will not help me


@sterling-peaks wrote:

That’s incorrect I hit on eBay member account it’s erased no such account is visible to the public


That doesn't mean eBay has been hacked. It means eBay removed the seller's account.

Message 7 of 13
latest reply

Re: Ebay has been hacked and will not help me

@sterling-peaks 

eBay has not been hacked.  You are the victim of the ever popular "fake tracking scam".  Because there is evidence (albeit FAKE)  of delivery associated with your order you CANNOT PURSUE THIS AS AN ITEM NOT RECEIVED ISSUE.    

eBay has no published policy or procedures for victims of this.  You learn what to do by reading here. Usually, you need to contact eBay through one of their social media portals instead of the regular outsourced foreign agents you get in a call back or chat.  These are by using the blue message button here: 

https://www.facebook.com/eBay/

OR one of these: 

https://www.instagram.com/ebayforsellers/

https://x.com/askebay



 

PayPal has a new option in their claim reasons "Shipped to wrong address" 

If you seek redress with PayPal or your credit card you need to make it clear that this is a FRAUD/Fake Tracking problem, not an item not received issue.  

Otherwise PayPal or your c.card will submit the claim to eBay, eBay who will reply with the same fake delivery confirmation and you will lose again.  

This is nothing new, and it has been going on for many years.  It is unfortunate, that eBay has no policy or procedures for something that is now being posted almost daily here.  Since it is said that not many eBay members even visit these forums, it is scary to think how many victims are taken by this scam on an every day basis.  

Good luck and let us know how it turns out. 


Buyer victims: Jan. 2024

https://community.ebay.com/t5/Buying/Ebay-still-allows-this-basic-scam/m-p/34200329#M471797
https://community.ebay.com/t5/Buying/FedEx-tracking-scam-resolution-help/m-p/34200076#M471780
https://community.ebay.com/t5/Buying/Scam-in-progress-How-to-report/m-p/34202408#M471983
https://community.ebay.com/t5/Selling/My-item-hasn-t-arrived-and-got-delivered-to-the-wrong-address/...
https://community.ebay.com/t5/Buying/Seller-used-wrong-address-how-to-get-help/m-p/34214801#M472679
https://community.ebay.com/t5/Buying/Two-orders-from-two-carriers-in-two-days-shipped-to-someone-els...
https://community.ebay.com/t5/Buying/Seller-shipped-to-wrong-address/m-p/34219071#M472993
https://community.ebay.com/t5/Buying/A-typical-buying-scam/m-p/34219558#M473030
https://community.ebay.com/t5/Buying/Problem-with-a-purchase/m-p/34224961#M473358
https://community.ebay.com/t5/Buying/seller-close-case-with-fake-tracking-number-ebay-refuse-to/m-p/...
https://community.ebay.com/t5/Buying/ebay-ai-helped-in-fraud/m-p/34237061#M474150
https://community.ebay.com/t5/Buying/ebay-enable-scammers-by-closing-case-then-lying-facts/m-p/34237...
https://community.ebay.com/t5/Buying/Fake-Seller-shipments/m-p/34237759#M474196
https://community.ebay.com/t5/Buying/eBay-s-money-back-guarantee-is-a-fraud/m-p/34239213#M474296
https://community.ebay.com/t5/Buying/Scammer/m-p/34239068#M474287
https://community.ebay.com/t5/Buying/Seller/m-p/34241530#M474404
https://community.ebay.com/t5/Buying/how-to-contact-ebay-for-an-item-that-did-not-get-put-in-my/td-p...
https://community.ebay.com/t5/Buying/Another-quot-fake-tracking-quot-scam-this-time-with-the-package...
https://community.ebay.com/t5/Buying/Did-not-receive-items/m-p/34245181#M474623
https://community.ebay.com/t5/Buying/eBay-Won-t-Step-In/m-p/34256703#M475318
https://community.ebay.com/t5/Buying/Fraud/m-p/34261461#M475547
--------------------------------------------------------------
Feb. 2024

https://community.ebay.com/t5/Buying/Fake-Tracking-information/m-p/34266951#M475809
https://community.ebay.com/t5/Buying/scam-ship-to-address-my-item-sent-to-a-bogus-address/m-p/342693...
https://community.ebay.com/t5/Buying/incorrect-usps-tracking-number-9400108205499733679358/m-p/34269...
https://community.ebay.com/t5/Buying/How-can-Ebay-say-to-me-we-know-you-did-not-receive-item-and-not...
https://community.ebay.com/t5/Buying/That-Dreaded-Aquilline-AGAIN-Delivered-to-WRONG-ADDRESS/m-p/342...
https://community.ebay.com/t5/Buying/Ebay-marked-delivery-as-delivered-but-USPS-said-that-it-was/m-p...
https://community.ebay.com/t5/Buying/Your-item-was-returned-to-the-sender-because-of-an-incorrect/m-...
https://community.ebay.com/t5/Buying/EBAY-LYING-IN-THEIR-DEFENSE-SUMMARY/m-p/34276296#M476361
https://community.ebay.com/t5/Buying/Seller-sent-item-to-wrong-address/m-p/34282633#M476650
https://community.ebay.com/t5/Buying/Scammed/m-p/34286691#M476949
https://community.ebay.com/t5/Buying/Dollar-xhop/m-p/34287357#M476988
https://community.ebay.com/t5/Buying/another-count-of-Ebay-forcing-buyers-to-pay-for-items-that-neve...
https://community.ebay.com/t5/Buying/Possible-mess-up-with-label-generating-system/m-p/34290499#M477...
https://community.ebay.com/t5/Buying/I-hate-everyhting-about-e-bay-and-paypal-right-now/m-p/34294747...
https://community.ebay.com/t5/Buying/eBay-Enables-Mail-Fraud-and-ID-Fraud/td-p/34296978
https://community.ebay.com/t5/Buying/Shipment-delivered-to-wrong-address/m-p/34304049#M478122
___________________________________________________________________________________

March 2024

https://community.ebay.com/t5/Buying/Done-with-Ebay/m-p/34324403#M479273
https://community.ebay.com/t5/Buying/Loophole-that-enables-theft-via-ebay/m-p/34332383#M479633
https://community.ebay.com/t5/Buying/Seller-left-bogus-tracking-number-and-then-lied-to-e-bay/m-p/34...
https://community.ebay.com/t5/Buying/Not-delivered-parcel/m-p/34340273#M480147
https://community.ebay.com/t5/Buying/contacting-ebay-on-possible-fraud/m-p/34349795#M480633
https://community.ebay.com/t5/Buying/contacting-ebay-on-possible-fraud/m-p/34350054#M480666
https://community.ebay.com/t5/Buying/PayPal-to-the-rescue/m-p/34352326#M480771
https://community.ebay.com/t5/Buying/Victim-of-same-ZIP-code-fraud-eBay-denied-my-appeal/m-p/3435884...
https://community.ebay.com/t5/Buying/Worst-customer-relations-ever/m-p/34366967#M481558
https://community.ebay.com/t5/Buying/package-that-says-delivered/m-p/34370026#M4817

_________________________________________________________________________________________

April 2024

https://community.ebay.com/t5/Buying/Seller-sent-package-to-random-address-in-my-zip-code-and-my/td-...
https://community.ebay.com/t5/Buying/Negative-Feedback/m-p/34404925#M483677
https://community.ebay.com/t5/Buying/I-got-scammed-How-to-fix-this/m-p/34407565#M483824
https://community.ebay.com/t5/Buying/Getting-UPS-to-cooperate-in-case-of-a-tracking-scam/m-p/3441279...
https://community.ebay.com/t5/Buying/Victory/m-p/34417103#M484423
https://community.ebay.com/t5/Buying/Ebay-Denied-Claim-on-925-package-that-was-marked-as-deliverd-by...
https://community.ebay.com/t5/Buying/Ebay-allowed-a-scammer-to-scam-me-and-even-removed-my-negative/...
https://community.ebay.com/t5/Buying/Issue-with-purchase-receiving-of-an-item/m-p/34418356#M484487
https://community.ebay.com/t5/Buying/Ebay-screwed-me-out-of-931-because-they-could-not-see-the/m-p/3...
https://community.ebay.com/t5/Buying/Customer-Service-Just-Repeats-quot-Policies-quot-and-Does-Not/m...
https://community.ebay.com/t5/Buying/eBay-is-becoming-the-best-place-for-scam-sellers/m-p/34432245#M...
https://community.ebay.com/t5/Buying/New-type-of-scam-to-me-at-least/m-p/31227146#M325369
https://community.ebay.com/t5/Buying/New-Scam-Very-Odd-For-a-yard-Seed-Spreader/td-p/34430372
https://community.ebay.com/t5/Buying/I-was-scammed-on-eBay-and-now-I-don-t-know-how-to-proceed-or-if...

May2024

https://community.ebay.com/t5/Buying/FedEx-tracking-Issue/m-p/34447966#M486245
https://community.ebay.com/t5/Buying/Item-did-not-arrive-eBay-says-it-did-What-can-I-do/m-p/34451418...
https://community.ebay.com/t5/Buying/Seller-never-sent-out-package-EBAY-does-not-do-any-research-on/...
https://community.ebay.com/t5/Buying/Tracking-shows-item-delivered-but-wasn-t/m-p/34461150#M487060
https://community.ebay.com/t5/Buying/I-think-I-was-scammed-on-eBay/m-p/34467595#M487369
https://community.ebay.com/t5/Buying/How-do-you-fix-a-fraud-case-dealt-by-a-seller/m-p/34470732#M487...
https://community.ebay.com/t5/Buying/Scammed/m-p/34477363#M487945
https://community.ebay.com/t5/Buying/Item-sent-to-the-wrong-house-but-denied-refund/m-p/34490404#M48...
https://community.ebay.com/t5/Buying/Urgent-Discrepancy-in-Delivery-Status-and-Request-for-Refund/m-...
----------------------------------------------------------------------------------------------------------------------------

June 2024

https://community.ebay.com/t5/Buying/USPS-Shipping-Label-Scam-Appeal-Submitted-Without-My-Consent/m-...
https://community.ebay.com/t5/Buying/Victim-of-a-Scam-and-eBay-Won-t-Help/m-p/34513873#M490255
https://community.ebay.com/t5/Buying/Money-back-guarantee-is-a-scam/m-p/34512777#M490157
https://community.ebay.com/t5/Buying/Item-not-received-help-please-a-seller-is-trying-to-scam-me/m-p...
https://community.ebay.com/t5/Buying/EBAY-Guarantee-is-completely-useless-and-USPS-is-incompetent-Ca...
https://community.ebay.com/t5/Buying/Package-delivered-at-wrong-address/m-p/34517762#M490532
https://community.ebay.com/t5/Buying/Scammed-with-fake-tracking-number-label/m-p/34517206#M490512
https://community.ebay.com/t5/Buying/Fraudulent-account/m-p/34518749#M490610
https://community.ebay.com/t5/Selling/Scam/m-p/34521610#M2415341
https://community.ebay.com/t5/Buying/I-have-been-scammed/m-p/34522379#M490800
https://community.ebay.com/t5/Buying/I-received-a-Visa-charge-for-something-I-didn-t-purchase-on-eBa...
https://community.ebay.com/t5/Buying/am-i-getting-scammed/m-p/34528462#M491140
https://community.ebay.com/t5/Buying/buying/m-p/34531735#M491303
https://community.ebay.com/t5/Buying/Seller-Scams-by-entering-valid-Tracking-Number-but-wrong-name/m...
https://community.ebay.com/t5/Buying/Scam/m-p/34534648#M491467
https://community.ebay.com/t5/Buying/Undelivered-Order-Fake-Tracking-Number-amp-Silence-from-eBay/m-...
https://community.ebay.com/t5/Buying/Never-got-my-package/m-p/34535096#M491503
https://community.ebay.com/t5/Buying/Fake-shipping-info-Ebay-endorsed-theft/m-p/34542818#M491840
---------------------------------------------------------------------------

July 2024

https://community.ebay.com/t5/Buying/Paquete-entregado-en-direcci%C3%B3n-incorrecta/m-p/34548242#M49...
https://community.ebay.com/t5/Buying/Seller-same-zip-code-scam/m-p/34548738#M492116
https://community.ebay.com/t5/Buying/Biased-customer-service-for-buyers/m-p/34554371#M492489
https://community.ebay.com/t5/Buying/Ebay-about-to-lose-this-25-year-customer-after-first-dispute/m-...
https://community.ebay.com/t5/Selling/Fight-these-POS-sellers-that-use-wrong-addresses-to-ship-to/m-...
https://community.ebay.com/t5/Buying/good-seller-scammer/m-p/34559783#M492855
https://community.ebay.com/t5/Buying/Delivered-but-I-don-t-have-the-item/m-p/34562351#M493018
https://community.ebay.com/t5/Buying/Can-t-figure-out-how-dispute-fake-tracking-scam/m-p/34571066#M4...
https://community.ebay.com/t5/Buying/Ebays-refund-policy/m-p/34573698#M493674
https://community.ebay.com/t5/Buying/PS5-scam/m-p/34573811#M493678
https://community.ebay.com/t5/Buying/Scammed-defrauded-by-seller-seller-ebay-acct-account-no-longer/...
https://community.ebay.com/t5/Buying/Didn-t-receive-item-went-to-USPS-found-it-was-delivered-to/m-p/...
https://community.ebay.com/t5/Buying/Didn-t-receive-item-went-to-USPS-found-it-was-delivered-to/m-p/...
https://community.ebay.com/t5/Buying/eBay-refuse-to-refund-with-evident-of-none-delivery/m-p/3457894...

 

 

Message 8 of 13
latest reply

Re: Ebay has been hacked and will not help me

@an-36344 

Thank you for the screen shots! 

Message 9 of 13
latest reply

Re: Ebay has been hacked and will not help me

@sterling-peaks 

That's because eBay removed the account entirely from the site. They have all the power to accomplish that.

Message 10 of 13
latest reply

Re: Ebay has been hacked and will not help me

Yes and now even though I have screen shots and several communications from guy they are screwing me.  

I spent 26,000 last 6 weeks on eBay and they just **bleep**ed me as if I’m a nobody. If anyone has direct phone contact number please let me know. 

ebay has gotten so big they don’t don’t care about a loyal 20 year customer like myself what a shame 

Message 11 of 13
latest reply

Re: Ebay has been hacked and will not help me


@sterling-peaks wrote:

I spent 26,000 last 6 weeks on eBay and they just **bleep**ed me as if I’m a nobody.

 

If anyone has direct phone contact number please let me know. 

ebay has gotten so big they don’t don’t care about a loyal 20 year customer like myself what a shame 


It's not a shame. eBay honestly said that they will not help you. They put it in writing.

 

nenu5410_0-1721502135459.jpeg

 

You don't need a direct phone contact number to eBay: Once you file with PayPal, eBay can no longer help with that transaction. Again, eBay put it in writing.

 

Now you will hit eBay where it hurts -- and hurt it will @sterling-peaks since eBay must cover the loss as the seller has disappeared -- to get your refund(s) from PayPal or from your card issuer with a SHIPPED TO WRONG ADDRESS claim, not an item not received claim.

Message 12 of 13
latest reply

Re: Ebay has been hacked and will not help me


@sterling-peaks wrote:

Yes and now even though I have screen shots and several communications from guy they are screwing me.  

I spent 26,000 last 6 weeks on eBay and they just **bleep**ed me as if I’m a nobody. If anyone has direct phone contact number please let me know. 

ebay has gotten so big they don’t don’t care about a loyal 20 year customer like myself what a shame 


 

Since you opened a case with Pal Pal, Ebay will no longer do anything to help.

You need to appeal the case with Pay Pal.

Get a letter from USPS stating the package was not addressed to you and file mail fraud with USPS.

Once you have those two, appeal the Pay Pal case.

Have a great day.
Message 13 of 13
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