Scammed!

[ghar5905]

As so many others are or have been, I’m being scammed by seller, eBay and FedEx. Seller gives me a tracking number six days after it supposedly delivered, eBay endorses it based on Zip code and FedEx refuses to make it official on paper that tracking number has nothing to do with me. But, I just thought today of the link just below the delivery picture that says “report missing package”. Push that and they ask you if you found it. Answer no! On the next page as a safety precaution they ask you to enter the delivery address. You enter your address. It then says  “your address doesn’t match our records. Try again”. Isn’t that your evidence from FedEx that eBay demands you get and FedEx is refusing to give out. Right there it’ll show your address under a FedEx logo. I tells you that is not the address on that tracking number. Right on FedEx.com. Right under our noses all the time.

[ittybitnot]

Right there it’ll show your address under a FedEx logo. I tells you that is not the address on that tracking number. Right on FedEx.com. Right under our noses all the time.

@ghar5905 

Thanks for this post.   Can you tell us what you have done with this information so far?  

I assume from your post that eBay has already denied your claim and appeal for "item not received".  Is that correct? 

Have you taken screen shots, and copied the URLs for these pages, to use?  

Generally, we have been suggesting that victims with "evidence" contact eBay via one of their social media platforms such as using the blue message button here where it is possible to upload this information: 

https://www.facebook.com/eBayForBusiness 

At one time there was a website that was "visible to anyone" that would provide the actual delivery street address for most carriers except for USPS.  That was great for victims while it lasted, but it is gone. 

It is possible eBay will reject the information out of hand and continue with their 'denial routine', but it will help you should you have to go to PayPal, if you paid that way, or to your credit card for redress (never all at the same time).  PayPal has a new option in their claim dropdown specifically for this problem:  Shipped to wrong address.  Of course your credit card company must be informed that your claim is NOT a regular 'item not received' issue but a fraud issue related to fake tracking.  Otherwise, eBay responds with the same phony notice of "delivery" and you will lose those, too. 

 

[ghar5905]

I thought my appeals to eBay were both no brainers . But both were very rapidly declined. My credit card company opened up a claim and I’m now in the initial stages of the merchant review portion of that. After uploading about 30 pages of evidence for review I just thought of this yesterday on my last day to submit paperwork. I don’t know the outcome yet. I may never know how much a part it will play. That is until others start using it.

[ittybitnot]

I thought my appeals to eBay were both no brainers . But both were very rapidly declined.

@ghar5905 

From what we can tell, that ^^^^^^ is a 'bot' action, and denial is eBay's first course of action.  Their foreign call center reps that you get in a call back or chat seemingly are directed to deny "because tracking shows you received your item".....even in cases where the tracking number was initiated before you even paid for the product.  eBay likely saves a lot of money if the victim is discouraged enough by that to simply give up and go away.  It is also why eBay has been demanding "written statements" that they know are quite impossible to get, and even after all these years has no published procedural policies or pages related to victims of this.  The eBay Money Back Guarantee is  a FAIL.   

Though I hoped you would be able to test this new informational discovery with eBay procedures we have learned (even if only in the forums), I do hope you have good and permanent results with your chargeback claim.    I will remember this, it won't be long before another victim comes along and will give your possible solution a try.  

Thank you!

[mudshark61369]

@ghar5905,

"Seller gives me a tracking number six days after it supposedly delivered".

Do you mean the shipping label created before you made the purchase?  Or that they did not post one until you questioned them or opened a dispute?  The tracking info showing a label was purchased before you paid for an item could have been added as a screen shot to an appeal, and you would have won.

"On the next page as a safety precaution they ask you to enter the delivery address. You enter your address. It then says “your address doesn’t match our records. Try again”. Isn’t that your evidence from FedEx that eBay demands you get and FedEx is refusing to give out".

eBay's reps who handle disputes may not be in this country and work for a 3rd party not ebay. They may not have the ability to access the internet to check tracking information.  FedEx, is the hardest shipper to deal with in these situations. Even if you get one of their reps to send an email, ebay will not accept it, because emails can be faked. 

Since ebay turned down your appeal, you will have to go through their social media pages to try and get a refund. Those reps are ebay employees and have the power to overturn a lost appeal.  Below is a link to a topic on this subject open it and click on the Go to the Best Answer button. In that reply I give instructions on how to get the info you need to get a refund.  Do be aware that some store or postal clerks may not think they can give you the info you want, so you may want to ask a store manager/owner or post master to give you the info.

https://community.ebay.com/t5/Buying/I-tried-contacting-seller-i-tried-contacting-fedex-i-tried/m-p/...

[ittybitnot]

eBay's reps who handle disputes may not be in this country and work for a 3rd party not ebay. They may not have the ability to access the internet to check tracking information. 

@mudshark61369 

My thoughts on this have always been whether it  is  a case of  the call center reps "not having the ability", or "not being allowed" and are mandated to 'stick to the scripts' so to speak.   The social media reps likely have the "ability" to check presuming they have computers and keyboards.  They can accept screen shots of the FedEx “your address doesn’t match our records" where the buyer's address and tracking number appear on the same page.  The question, of course is, will it be acceptable as the agents can indeed replicate it themselves and this seems even more accurate than a jpg of a 'written notice'.  

The OP is filing with his/her credit card.  

[ghar5905]

I have 7 pages of double columns of chat with 3 eBay agents on eBay business. They were all adamant of how necessary it was to get the FedEx headed paper work! The term one of them used was “they get it all the time”. I haven’t run this latest theory past them because I’m currently going through my credit card company.

In my case the seller was out of Ballwin, Missouri  with one item left that could be picked up in Ballwin or shipped. It was promised to deliver by April 11. I heard nothing and tried to contact seller on the tenth and 12th with no response. eBay got involved on the 15th and almost immediately I was sent a tracking number that was delivered to my zip code six days earlier on the 9th. Over a period of time I found it’s shipping label was created on the 4 th in Arlington, Tennessee not Ballwin, Missouri and was initially first picked up by FedEx on the 8th in Romeoville, Illinois. Also was 30.4 pounds of dog food with dog food logos on the box. Not a coffee pot. Kind of an odd route indeed for a coffee pot out of Ballwin, Missouri. Of course in spite of all this information eBay endorses the tracking number as the holy grail. It’s just sickening that the seller, eBay, and FedEx are all complicit in this scam!

[gosimus]

@ghar5905 

< adamant of how necessary it was to get the FedEx headed paper work >     

I tried to obtain that documentation once and nobody would provide it.  The local FedEx office manager flat out refused ... muttered something about policy or something like that.  Oh, she verified to me verbally that the address didn't match, but would not put it in writing.  FedEx's customer service wouldn't provide it either.  Your mileage may vary, good luck.    

[ghar5905 · Accepted solution]

I won my case today. With my credit card company’s help. Even after 30 some pages of evidence I’m sure it was all topped off by my FedEx evidence. My last document sent to them was a screen shot of my “address doesn’t match” page from my computer. It showed my computer’s address bar (with sellers tracking number), my address, and FedEx saying your address (doesn’t match our records, try again).

I’ll go over it again as far as I’ve experienced FedEx only…

1. Enter suspect tracking number on FedEx tracking site
2. Under the delivery picture, click on I didn’t receive this package
3. The next page they ask if you’ve found it: click on no
4. Then in the interest of security they ask for original delivery address (enter your address)
5. They will answer that address doesn’t match our records, try again.                         

There’s the info EBay says it needs and FedEx won’t give out! I hope this helps a lot of victims of this scam.