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duplicate tracking number scam

I ordered some expensive bicycle tires.  I received a USPS tracking number.  A package (or envelope) was delivered to someone in a different city at a different address.  The envelope or package was delivered to the person it was addressed to.  I contacted USPS who sent me a letter verifying that the tracking number provided by the seller was bogus and that no tracking number was provided by the seller to any package shipped to me.  The zip code of the city where the envelope or package was shipped (possibly to a confederate) was off by one digit.  I filed a INR complaint.  Will eBay work with me on this case or will I have to fight this fraud through the credit card company?

Message 1 of 10
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9 REPLIES 9

duplicate tracking number scam

Start with eBay but, you may have to take it to your card company.  You will have to write up what happened and FAX it along with that letter that shows the tracking was fake to your card company. Even with all that the charge will often go back on your card for the first round. That means a second call to your card company. They will take it off again and send it up the the next level. After about four months they send you a letter saying they took it off for good.  I hope eBay will take care of it but if not, be ready.

Message 2 of 10
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duplicate tracking number scam

hi theres a new scam going on. if you ordered 2 items (or more) they will send one item and show on eBay that they sent all the items under the same tracking number. If you tried to contest that you didn't get it, you can't be can't because the eBay system will just automatically say they can't open the dispute because the item was already sent. I'm still out over a couple thousand and I can find eBay customer support. Does anybody know how to get customer support?

Message 3 of 10
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duplicate tracking number scam

Here are precautions that you should always take when shipping valuable items:

 

Make an HD video recording to verify contents whenever a package is opened or sealed. 

 

Only use USPS with Signature Confirmation and Restricted Delivery.

 

Securely pack the item within multiple boxes.

 

Use fiberglass-reinforced security tape. 

 

 

 

 

Message 4 of 10
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duplicate tracking number scam

This is not a new scam, it has been around for years. 

 

Dispute the purchase with Ebay by calling 866-961-9253, 866-540-3229, or 866-348-9519.

 

If the Ebay dispute fails, dispute it with your credit card issuer. Be sure to act within the time window set by the issuer. 

 

Your dispute will be reported to the credit reporting agencies, so creditors and prospective creditors will know that you filed a dispute. 

 

I would only use a credit card to make purchases on Ebay, due to the extra protections it gives me in the event of fraud.  

Message 5 of 10
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duplicate tracking number scam

Fir the record, eBay did refund my money.  They did not force me into a appeal process, or to provide any proof of my claims.   The seller now has four negative feedback comments from angry customers,  and one person demanded that eBay ban this sellers account entirely before other buyers become victims of this obvious fraud.  I did report this seller to eBay before the resolution process began, and demanded that they start a investigation into this creepy business practice.  Don't be intimidated by these creeps, take action, raise a stink, demand that eBay do something about these unscrupulous sellers.

 

My opinion?  Ebay should require that the seller prove with a valid tracking number, verified by the carrier, that a package was sent to the address listed on the sales order.  The buyer should not be forced to prove that s/he received a package, but the seller should be forced to prove that the order was sent to the correct address, not merely to the correct zip code.  The post office won't tell you to whom the package was sent, but they will tell you that the package was not delivered to you.  If your package was delivered to the wrong address that should be enough proof to assert fraud.  The obligation to prove that there was no fraud should reside solely on the shoulders if the seller.

Message 6 of 10
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duplicate tracking number scam

First and foremost a NEGATIVE feedback as "wrong address shipping".

Warn others.

Also file reports with law enforcement for fraud and theft.  Use report to file with eBay:

Note:

there is one way to file with eBay: item not as described, if you get in writing from the shipper that it was not delivered to your address: send a copy of that as a return to the scammer.

Message 7 of 10
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duplicate tracking number scam

I know it's been a minute. If you see this though, did you get this resolved? did ebay help you? I did an order on here for two items from two seperate sellers, and both were dupe tracking numbers. You said you got a letter from usps providing proof. Usps has REFUSED to do this for me, what so ever. How did you convince them?

Message 8 of 10
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duplicate tracking number scam

@flyingrickrock 

@teholf_0 

Read some of these added below from the BUYER Board.  Note that some of the "older ones" may have the incorrect links to eBay social media reps. 

eBay has no process or instructions for buyer (or seller) victims of the FAKE TRACKING SCAM.  Their main course of action is DENIAL.
PayPal has a new claim called shipped to wrong address that should be used  if eBay doesn't help you. 
If you end up going to your credit card, DO NOT USE "Item not Received" or you will lose again since eBay simply responds to the chargeback with the SAME Fake tracking information.  You need to make clear to your credit card provider that this is NOT an item not received issue, but rather a FRAUD /FAKE TRACKING SCAM problem.  


Though this scam activity can be traced back here for over a decade, here are some from the buyer board this year for your reading pleasure: 

 

Buyer victims: Jan. 2024

https://community.ebay.com/t5/Buying/Ebay-still-allows-this-basic-scam/m-p/34200329#M471797
https://community.ebay.com/t5/Buying/FedEx-tracking-scam-resolution-help/m-p/34200076#M471780
https://community.ebay.com/t5/Buying/Scam-in-progress-How-to-report/m-p/34202408#M471983
https://community.ebay.com/t5/Selling/My-item-hasn-t-arrived-and-got-delivered-to-the-wrong-address/...
https://community.ebay.com/t5/Buying/Seller-used-wrong-address-how-to-get-help/m-p/34214801#M472679
https://community.ebay.com/t5/Buying/Two-orders-from-two-carriers-in-two-days-shipped-to-someone-els...
https://community.ebay.com/t5/Buying/Seller-shipped-to-wrong-address/m-p/34219071#M472993
https://community.ebay.com/t5/Buying/A-typical-buying-scam/m-p/34219558#M473030
https://community.ebay.com/t5/Buying/Problem-with-a-purchase/m-p/34224961#M473358
https://community.ebay.com/t5/Buying/seller-close-case-with-fake-tracking-number-ebay-refuse-to/m-p/...
https://community.ebay.com/t5/Buying/ebay-ai-helped-in-fraud/m-p/34237061#M474150
https://community.ebay.com/t5/Buying/ebay-enable-scammers-by-closing-case-then-lying-facts/m-p/34237...
https://community.ebay.com/t5/Buying/Fake-Seller-shipments/m-p/34237759#M474196
https://community.ebay.com/t5/Buying/eBay-s-money-back-guarantee-is-a-fraud/m-p/34239213#M474296
https://community.ebay.com/t5/Buying/Scammer/m-p/34239068#M474287
https://community.ebay.com/t5/Buying/Seller/m-p/34241530#M474404
https://community.ebay.com/t5/Buying/how-to-contact-ebay-for-an-item-that-did-not-get-put-in-my/td-p...
https://community.ebay.com/t5/Buying/Another-quot-fake-tracking-quot-scam-this-time-with-the-package...
https://community.ebay.com/t5/Buying/Did-not-receive-items/m-p/34245181#M474623
https://community.ebay.com/t5/Buying/eBay-Won-t-Step-In/m-p/34256703#M475318
https://community.ebay.com/t5/Buying/Fraud/m-p/34261461#M475547
--------------------------------------------------------------
Feb. 2024

https://community.ebay.com/t5/Buying/Fake-Tracking-information/m-p/34266951#M475809
https://community.ebay.com/t5/Buying/scam-ship-to-address-my-item-sent-to-a-bogus-address/m-p/342693...
https://community.ebay.com/t5/Buying/incorrect-usps-tracking-number-9400108205499733679358/m-p/34269...
https://community.ebay.com/t5/Buying/How-can-Ebay-say-to-me-we-know-you-did-not-receive-item-and-not...
https://community.ebay.com/t5/Buying/That-Dreaded-Aquilline-AGAIN-Delivered-to-WRONG-ADDRESS/m-p/342...
https://community.ebay.com/t5/Buying/Ebay-marked-delivery-as-delivered-but-USPS-said-that-it-was/m-p...
https://community.ebay.com/t5/Buying/Your-item-was-returned-to-the-sender-because-of-an-incorrect/m-...
https://community.ebay.com/t5/Buying/EBAY-LYING-IN-THEIR-DEFENSE-SUMMARY/m-p/34276296#M476361
https://community.ebay.com/t5/Buying/Seller-sent-item-to-wrong-address/m-p/34282633#M476650
https://community.ebay.com/t5/Buying/Scammed/m-p/34286691#M476949
https://community.ebay.com/t5/Buying/Dollar-xhop/m-p/34287357#M476988
https://community.ebay.com/t5/Buying/another-count-of-Ebay-forcing-buyers-to-pay-for-items-that-neve...
https://community.ebay.com/t5/Buying/Possible-mess-up-with-label-generating-system/m-p/34290499#M477...
https://community.ebay.com/t5/Buying/I-hate-everyhting-about-e-bay-and-paypal-right-now/m-p/34294747...
https://community.ebay.com/t5/Buying/eBay-Enables-Mail-Fraud-and-ID-Fraud/td-p/34296978
https://community.ebay.com/t5/Buying/Shipment-delivered-to-wrong-address/m-p/34304049#M478122
___________________________________________________________________________________

March 2024

https://community.ebay.com/t5/Buying/Done-with-Ebay/m-p/34324403#M479273
https://community.ebay.com/t5/Buying/Loophole-that-enables-theft-via-ebay/m-p/34332383#M479633
https://community.ebay.com/t5/Buying/Seller-left-bogus-tracking-number-and-then-lied-to-e-bay/m-p/34...
https://community.ebay.com/t5/Buying/Not-delivered-parcel/m-p/34340273#M480147
https://community.ebay.com/t5/Buying/contacting-ebay-on-possible-fraud/m-p/34349795#M480633
https://community.ebay.com/t5/Buying/contacting-ebay-on-possible-fraud/m-p/34350054#M480666
https://community.ebay.com/t5/Buying/PayPal-to-the-rescue/m-p/34352326#M480771
https://community.ebay.com/t5/Buying/Victim-of-same-ZIP-code-fraud-eBay-denied-my-appeal/m-p/3435884...
https://community.ebay.com/t5/Buying/Worst-customer-relations-ever/m-p/34366967#M481558
https://community.ebay.com/t5/Buying/package-that-says-delivered/m-p/34370026#M4817

_________________________________________________________________________________________

April 2024

https://community.ebay.com/t5/Buying/Seller-sent-package-to-random-address-in-my-zip-code-and-my/td-...
https://community.ebay.com/t5/Buying/Negative-Feedback/m-p/34404925#M483677
https://community.ebay.com/t5/Buying/I-got-scammed-How-to-fix-this/m-p/34407565#M483824
https://community.ebay.com/t5/Buying/Getting-UPS-to-cooperate-in-case-of-a-tracking-scam/m-p/3441279...
https://community.ebay.com/t5/Buying/Victory/m-p/34417103#M484423
https://community.ebay.com/t5/Buying/Ebay-Denied-Claim-on-925-package-that-was-marked-as-deliverd-by...
https://community.ebay.com/t5/Buying/Ebay-allowed-a-scammer-to-scam-me-and-even-removed-my-negative/...
https://community.ebay.com/t5/Buying/Issue-with-purchase-receiving-of-an-item/m-p/34418356#M484487
https://community.ebay.com/t5/Buying/Ebay-screwed-me-out-of-931-because-they-could-not-see-the/m-p/3...
https://community.ebay.com/t5/Buying/Customer-Service-Just-Repeats-quot-Policies-quot-and-Does-Not/m...
https://community.ebay.com/t5/Buying/eBay-is-becoming-the-best-place-for-scam-sellers/m-p/34432245#M...
https://community.ebay.com/t5/Buying/New-type-of-scam-to-me-at-least/m-p/31227146#M325369
https://community.ebay.com/t5/Buying/New-Scam-Very-Odd-For-a-yard-Seed-Spreader/td-p/34430372
https://community.ebay.com/t5/Buying/I-was-scammed-on-eBay-and-now-I-don-t-know-how-to-proceed-or-if...

May2024

https://community.ebay.com/t5/Buying/FedEx-tracking-Issue/m-p/34447966#M486245
https://community.ebay.com/t5/Buying/Item-did-not-arrive-eBay-says-it-did-What-can-I-do/m-p/34451418...
https://community.ebay.com/t5/Buying/Seller-never-sent-out-package-EBAY-does-not-do-any-research-on/...
https://community.ebay.com/t5/Buying/Tracking-shows-item-delivered-but-wasn-t/m-p/34461150#M487060
https://community.ebay.com/t5/Buying/I-think-I-was-scammed-on-eBay/m-p/34467595#M487369
https://community.ebay.com/t5/Buying/How-do-you-fix-a-fraud-case-dealt-by-a-seller/m-p/34470732#M487...
https://community.ebay.com/t5/Buying/Scammed/m-p/34477363#M487945
https://community.ebay.com/t5/Buying/Item-sent-to-the-wrong-house-but-denied-refund/m-p/34490404#M48...
https://community.ebay.com/t5/Buying/Urgent-Discrepancy-in-Delivery-Status-and-Request-for-Refund/m-...
----------------------------------------------------------------------------------------------------------------------------

June 2024

https://community.ebay.com/t5/Buying/USPS-Shipping-Label-Scam-Appeal-Submitted-Without-My-Consent/m-...
https://community.ebay.com/t5/Buying/Victim-of-a-Scam-and-eBay-Won-t-Help/m-p/34513873#M490255
https://community.ebay.com/t5/Buying/Money-back-guarantee-is-a-scam/m-p/34512777#M490157
https://community.ebay.com/t5/Buying/Item-not-received-help-please-a-seller-is-trying-to-scam-me/m-p...
https://community.ebay.com/t5/Buying/EBAY-Guarantee-is-completely-useless-and-USPS-is-incompetent-Ca...
https://community.ebay.com/t5/Buying/Package-delivered-at-wrong-address/m-p/34517762#M490532
https://community.ebay.com/t5/Buying/Scammed-with-fake-tracking-number-label/m-p/34517206#M490512
https://community.ebay.com/t5/Buying/Fraudulent-account/m-p/34518749#M490610
https://community.ebay.com/t5/Selling/Scam/m-p/34521610#M2415341
https://community.ebay.com/t5/Buying/I-have-been-scammed/m-p/34522379#M490800
https://community.ebay.com/t5/Buying/I-received-a-Visa-charge-for-something-I-didn-t-purchase-on-eBa...
https://community.ebay.com/t5/Buying/am-i-getting-scammed/m-p/34528462#M491140
https://community.ebay.com/t5/Buying/buying/m-p/34531735#M491303
https://community.ebay.com/t5/Buying/Seller-Scams-by-entering-valid-Tracking-Number-but-wrong-name/m...
https://community.ebay.com/t5/Buying/Scam/m-p/34534648#M491467
https://community.ebay.com/t5/Buying/Undelivered-Order-Fake-Tracking-Number-amp-Silence-from-eBay/m-...
https://community.ebay.com/t5/Buying/Never-got-my-package/m-p/34535096#M491503
https://community.ebay.com/t5/Buying/Fake-shipping-info-Ebay-endorsed-theft/m-p/34542818#M491840
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July 2024

https://community.ebay.com/t5/Buying/Paquete-entregado-en-direcci%C3%B3n-incorrecta/m-p/34548242#M49...
https://community.ebay.com/t5/Buying/Seller-same-zip-code-scam/m-p/34548738#M492116
https://community.ebay.com/t5/Buying/Biased-customer-service-for-buyers/m-p/34554371#M492489
https://community.ebay.com/t5/Buying/Ebay-about-to-lose-this-25-year-customer-after-first-dispute/m-...
https://community.ebay.com/t5/Selling/Fight-these-POS-sellers-that-use-wrong-addresses-to-ship-to/m-...
https://community.ebay.com/t5/Buying/good-seller-scammer/m-p/34559783#M492855
https://community.ebay.com/t5/Buying/Delivered-but-I-don-t-have-the-item/m-p/34562351#M493018
https://community.ebay.com/t5/Buying/Can-t-figure-out-how-dispute-fake-tracking-scam/m-p/34571066#M4...
https://community.ebay.com/t5/Buying/Ebays-refund-policy/m-p/34573698#M493674
https://community.ebay.com/t5/Buying/PS5-scam/m-p/34573811#M493678
https://community.ebay.com/t5/Buying/Scammed-defrauded-by-seller-seller-ebay-acct-account-no-longer/...
https://community.ebay.com/t5/Buying/Didn-t-receive-item-went-to-USPS-found-it-was-delivered-to/m-p/...
https://community.ebay.com/t5/Buying/Didn-t-receive-item-went-to-USPS-found-it-was-delivered-to/m-p/...
https://community.ebay.com/t5/Buying/eBay-refuse-to-refund-with-evident-of-none-delivery/mp/34578941...
https://community.ebay.com/t5/Buying/Item-delivered-to-other-than-my-registered-address/m-p/34580805...
https://community.ebay.com/t5/Buying/Ebay-has-been-hacked-and-will-not-help-me/m-p/34580372#M494071
https://community.ebay.com/t5/Buying/Seller-providing-incorrect-tracking-info/m-p/34581465#M494160
https://community.ebay.com/t5/Buying/Item-delivered-to-wrong-house/m-p/34589676#M494708
https://community.ebay.com/t5/Buying/USPS-delivered-the-package-at-the-wrong-address-and-now-seller/...
https://community.ebay.com/t5/Buying/Seller-marked-item-as-delivered-5-days-after-claim-was-made/m-p...
https://community.ebay.com/t5/Buying/Questions-regarding-refund-from-scam/m-p/34600399#M495309

August 2024

https://community.ebay.com/t5/Buying/Got-Scammed-and-eBay-has-closed-my-appeal-what-can-I-do/m-p/346...
https://community.ebay.com/t5/Buying/eBay-Money-Back-Guarantee-Get-the-item-you-ordered-or-your-mone...
https://community.ebay.com/t5/Buying/Wow-I-purchased-something-and-never-received-it/m-p/34603029#M4...

 





 

Message 9 of 10
latest reply

duplicate tracking number scam

The exact same thing happened to me, $900 dollars for two items, the seller used the same tracking number for each item. I recieved from eBay two emails that each item had been delivered. Both had the same tracking number. I tracked each package, proof of delivery showed the exact same photo for each delivery which was one box. Opened the box and one item was in the box. I called eBay and just got an email, refund denied because of proof of delivery. Could not call them back, but filled out forms with pictures. We shall see.

Message 10 of 10
latest reply