Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Wrong address

I made an order and due to a typo, the shipping address was incorrect. They had attempted to ship the package to me but, they were not able to deliver it so it ended up going to Glendale Heights, IL. Now the package is stuck there. I have contacted t...

Incoming Int packages Address mislabeling in US

Oh my! Am I ever at my wit's end! This has happened several times over the last year or so & it seems to always happen with the more expensive & bigger orders that I'm expecting. The 1st was some beautiful stone pendant beads... about $35 order & som...

First Class Large Envelope on Shipping Label Options?

I see a new option to use a large first class envelope to ship. However, when I click on the label, there is no option to buy. I've called Ebay 3 times and every time I get a new answer that makes no sense. help.

Ground Advantage Saves the day

I sell mainly media and have realized that media is not always cheaper then ground advantage. Recently had a box that I sold to a customer and the Post Office destroyed the shipping box. The put the media in another box without padding and everything...

Buyer purchased from me while I’m out of town?

Hey all! Unfortunately I forgot to schedule my away time and someone bought something from me yesterday and I’m out of town. I emailed her to let her know I won’t be able to ship it until late next week. She replied saying that was totally fine but w...

Selling set of golf clubs

I am selling a complete set of men's golf clubs, including the bag. How are these normally shipped ?I have sold individual clubs before, but not a set. Thanks for any advise.

shipping label costs

I am a relatively new seller on eBay. I am very confused about the shipping costs. I asked the buyer for $125 plus $10 shipping. After a counteroffer, I sold the item for $100. When I printed the shipping label, I was charged $23.96 which cut into my...

Resolved! How to enter package details when the quantity that buyers may order is unknown

When selling using calculated shipping, you enter the package details (including weight and dimensions), which is easy enough when selling a single item. However, when offering quantities greater than one, how are you supposed to enter the package de...

Customer asked to ship using their UPS account in order to save shiiping cost

I feel that there are pitfalls for doing this, and there are advantages for doing this. I am not sure if I should do this. Buyer paid near $400 shipping cost, for 4 packages. If I ship it, I may refund them more than $200 because if I ship FEDEX, whi...

Resolved! combined shipping

I've sold 2 items to the same buyer how do I print a combined shipping label

Resolved! USPS claims Managed payments

Since joining managed payments last year I have had 4 claims denied from USPS. They want the item taken to the post office for inspection. Here I already gave a full refund and an not about to pay for shipping a broken item back to me. But this isnt ...

North Carolina Hubs closed?

And the fallout begins...with the hurricane.I mailed a nice lot out with USPS tracking and of course I got "intransit to next facility"...from San Francisco and then it went dark.How did I know mailing something on Monday September 23rd my buyer migh...

Black Hole In Florida?

Buyer made a $732 dollar order to which they decided to only insure it for $100... so the package makes it to Miami Fl where it is supposedly sitting in a Distribution Center there. The address the person gave us to deliver to and is using on eBay is...

Ship Cover insurance new restrictions

As of today - 09/26/2024 - I can no longer add ship cover insurance to ground advantage shipping items valued 50.00 and under.As of today - 09/26/2024 - I can no longer add ship cover insurance to priority shipping items valued 100.00 and under.Ebay ...

International shipping to China.

I sent a buyer in China his purchase. Apparently the purchase did not clear Customs because the value exceeded what is allowed. How do you ship anything more than $125 to China. Would the buyer be able to obtain his purchase if he paid the import tar...