Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! What is the claim procedure for missing eBay standard envelope.

I understood that if an ESE goes missing that eBay would reimburse up to $10.00. If that is true what is the procedure? Bought on Jan 3, mailed Jan 4, with an estimated deliver Jan6-9, tracking shows arrived Austin Texas Jan 8. Nothing since. That wa...

Enphase Solar Battery and Processor

Hello, I recently sold a Battery and Microprocessor for a home solar system. 114lbs box is 34x22x11. since it has a lithium battery its UN3480. UPS and Fed Ex wont touch it and it was suggested to do LTL shipping. Im not sure how to go about that. Go...

Free shipping offer applied, but shipping charge shows at checkout

I have a promotion for free shipping for orders over $45 on all my listings. Recently I had a couple of buyers tell me that they are being charged for shipping at checkout for items that have this promotion. So I logged into another account to see if...

Customs clearance

Hi, I think I need some help. I ordered something from Australia and it arrived here in Czechia but it has been stuck in customs for 11 days so far. When I try to track the package with the czech postal service it says that and I quote "Communication...

Ebay scamming for shipping cost to the buyer

Ebay is over charging buyers on shipping cost and here is the proof. Cost is around $8.15-8.75 around the same as i was suppose to pay for the label out of my own pocket. Anyway around that cost is the actual cost but ebay charges the buyer around $3...

Resolved! delete an old primary shipping address

I have two primary shipping addresses. One is no longer valid but the is no delete button. Is there any way to do that?

Help me

I have sold an item to a buyer and the individual receive the item has my funds on hold, and now the individual is asking for me to do a refund. The item I sent to the individual is a speaker and the speaker was fully functional when the individual r...

USPS problems

I sent in an item on December 30th to the Authentication Department and it has been in limbo since January 3rd it is an expensive bag and I am nervous. What do I do as a Seller?

USPS Houston hub - is there extreme weather right now? Jan 16th

Trying to figure out what is going on there! I have 2 packages that have been sitting at that facility for over a week... not moving. Both buyers live in Texas, and it appears they live pretty close to Houston. I'm guessing that this is the last stop...

I am enrolled in international shipping, but some of my items still do not show that. why ??

they are in the same category. tupperware products i have someone asking why i wont ship to them and i cannot tell them why....

Shipping Insurance

Insurance and other fees that may be required or needed: 1. Insurance, Why do we not have a select group of buttons to click that auto fills out the claim and submits? To do a claim you of course would have to have a buyer submit the damage and photo...

Trading Cards

Can someone tell me how I can get the cheap shipping on trading cards?

eBay send

My eBay send packages are showing as tracked Delivered, but I never received the packages. I have been looking for the packages to arrive for 3 business days past stated Delivered date now. I have 7 packages in this status. Who do I contact? The pack...

Resolved! Packing Slip Automatically Generates "Returns Accepted"

I'm not sure how many times this has happened to me but this is the second time I've caught eBay's generated Packing Slip to state that I (seller) accept returns. Specifically states on the packing slip: "Return policy: Return accepted, item must be ...

Ebay Standard Envelope Postage Due and Other Issues

Visited the post office today after my eBay Standard Envelope (ESE) was returned for 20 cents postage due. They informed me it was too think and rigid to go through the sorting machine. My reply was that it is NOT supposed to go through a sorting mac...