Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

USPS Insurance

Hello, I selected USPS insurance when I created the shipping label for an item I sold. The label did not indicate that it was insured when I printed it out. Is this normal? Thank you!

Didn't get my purchase or refund

I purchased an item that was at extremely good price from seller with 96,9% feedback, wich was not a good idea from myself. The item was never sent, contacted the seller several times, he always told the item was going to be sent again, anyway never ...

Help, eBay support does not help, we lost money and rating.

Hello All.I have one big problem with buyer and eBay customer support. In general, we sent two parcels, they safely came to the buyer without delay. A few days later he(buyer) opened a claim for the return one of the parcel. We accept returns without...

Used Bulk Shipping Label Creator and it applied the wrong from address to 11 orders! Help!

I used Bulk Shipping for the first time today, I have two locations which I ship from, one in Amarillo, TX and one in Syracuse, NY. I have both addresses saved in the system when I do individual orders. All of my recent shipments have been from Amari...

STOP automatically approving returns eBay!!

This is ridiculous!! Stop automatically approving ALL returns and sending the buyer a shipping label on my dime before any communication with the buyer. I work out 99% of my returns and you no longer even give me the opportunity to communicate with t...

Missing Item using Ebay Postage

We don't usually use ebays postage but I had a one off purchase so just clicked through and paid via Ebay, now that item has not been delivered and tracking shows it disappeared some 2 weeks ago, of course I will refund or replace for the buyer but h...

I need a refund and I'm getting ripped off

I bought this USB sound card for my PC so my speakers would work, well I get the soundcard and it doesn't work, I've tried other usb ports and I've tried different cords and it keeps telling me "Device not detected". But that's not the point. Point i...

tracking

hi is it possible to change tracking number in return details because its wrong so ebay will know that the seller recieved the return.thanks

Refund

Its been 9 days since I was issued a return but I still have not received it. How long should it take to receive ?

Seller sent wrong product

Seller agrees to pay for return.????

Seller shipped after sending refund

When I first paid for the item, the seller told me they were out of town until the weekend and they could refund my purchase if I wanted. I was fine with waiting. The weekend rolled around and they didn't mark it as shipped or provide a tracking numb...

Free Returns and the eBay/Pay Pal Scam

The seller has no option other than pay for a return. Sugar coat it any way you want. It is a total scam and here is why. Pay Pal recieves a percentage every time it is used. On a return it is used 3 times. Once when you accept payment. Once when you...

Annoying, Signature required and buyer never picks up item.

Super frustrated! Had a buyer buy an almost $1000.00 item. He kept on emailing me about lowering the price or trying to haggle on the price, so that should have been my red flag, since almost like clockwork it is almost ALWAYS the buyers that send yo...

Resolved! Question about returns...

Does anyone know of a way to combine returns?I have a buyer who wants to return 7 items. I would like to send one shipping label for everything as that is how they were shipped. Ebay's system shows me sending 7 separate labels.ThanksMr Bill

Are pre-paid postage labels bad for post offices and environment?

I have used pre-printed labels and franked my own packages, but always found I got harassed in the post offices for using. Some post offices have even refused to do proof of posting when I have pre-paid postage on the package, and all tell me they do...