i have problem sry for my not good english but i'm not from USA
1. I buy item for 398$ item is shipped international with Global shipping program
2. item is came damaged
3. i read here on board advice what to do in that case
4. i open case on ebay and write that item is damaged in GSP just like people advice here
5. I (buyer) and seller both call ebay and explain what happend, ebay agent told me to call again on 6.feb.2019
6. on 6.feb.2019 i call again and ebay agent told me that i call tomorrow that ebay still checking my case
7. on 7.feb.2019 i call again and they told me i will got full refund
8. refund is came and i get only 228$ then for first time i go to my paypal and i see that when i pay for item i do ONE TIME PAYMENT on ebay , payment was splited on 2 payments on my paypal one was 228$ and second is 170$ that second one is money for shipping, taxes and insurance, so ebay refund me only for first part of payment
9. i call paypal again after i dont get rest of money they told me that its mistake and that they will refund me 170$ but it needs to be done manually so i need to wait a little
10. on 12.feb.2019 i got refund but they refund me money on my ebay email adress not to my paypal adress connected on my ebay when i click claim money link transfer me to paypal and when i log in my paypal there is no 170$ transaction , they refund money on nonpaypal email adress it is just my registration ebay email adress not paypal
11. i call them again on 12.feb.2019 they told me that they will contact me in next 48hours i gave them my phone and email adress
12. 4 days pass twice then 48 hours nothing happend
13. on 16.feb.2019 i call them again and now i need explain whole story again, now ebay agent told me that she will transfer me directly to paypal I ask her why? why i wait 48hours to solve my problem if you now transfer me to paypal , she told me that only paypal can see my information and solve this ))))
paypal really??? how paypal can see email what is not paypal adress they cant see that as that adress is not paypal adress
14, i stay on line for 1 hour and 30 minutes and no one answer on paypal, so i cut the line, as i'm not from USA i cant call paypal from my phone again now i need to call again ebay , tell them all again and wait to connect me to paypal
15. this is too much for me i just wish my money back
16. did some ebay admin read this board to help or what to do now i'm sick of calling them again
this is message i get on my ebay adress
You still need to claim your money from eBay Inc
Hello p****79@gmail.com,
This is a reminder that a payment of $170.61 USD from eBay Inc is still waiting for you.
We'll automatically cancel this payment and return the money to eBay Inc's account on Mar 12, 2019, so you should claim it as soon as possible.
