More Knowledge. More Possibilities.
Seller Center has answers you can trust for all your selling questions.
Forum Posts
Buyer claims damage, refuses to show pictures
Some background. Been selling here a few years, so I understand returns are part of the game. Just before Christmas sold 6 pendant lights, all new. Buyer claimed defect on one of the units, sent pics and said they were interested in a 3-pack of anoth...
damaged item case through eBay
I received a damaged package.What schould I do?
A laser printer was returned which
A laser printer was returned which had been misshandled. The toner cartridge was torn apart. Toner spilling out all over. Inadequate packing was used. The buyer said the printer was not working. It was working when I shipped. It some laser printers c...
Buyer opened a return request claiming wrong item received on a day it was shipped
On a day I shipped the item, buyer sends me picture of an used old release scent claiming she received it from me instead of the new 2022 scent (same brand). Looks like she wanted to swipe the old one for the new. Can ebay close the return request if...
the seller provided wrong return address on purpose
hello. i need some assistance i have bought a very expensive item which arrived way too late because of covid19. i let the seller know that i dont need it and he told me to open a return request. i did and he accepted my return and provided return ad...
To initiate a return you MUST provide pics. I do not have that capability. So frustrated!!!
Ebay want pics. Unable to do.
Resolved! How to trust these "Guarantee of Authenticity" specialists?
Hi guys! Maybe someone has dealt with the Authenticity Guarantee: a GUCCI bag that was supposedly bought from me turned out to be somewhere on the authenticity experts. Two days later, they sent me a letter that the bag did not have the correct descr...
Resolved! money not returned and product not recieved
hello ebay did not return my money to my card and the sellers is not doing right by me and need help on how to get this resolved and also how to talk to a human about my situation. I been trying for months now and have over 822.00 not returned to me....
return item check out like guest
How can I return item check out like guest?
Return request - what do you think ?
Buyer said item doesn't work. This was delivered eight days ago. Buyer has nine feedback from a 2013 account. Has feedback twice this year from for a warranty purchase and the other from a China seller. Their previous purchases are from mostly foreig...
Used Engine for Hyundai Sonata
I want to order a used 2011 Hyundai Sonata 2.4L engine. I am afraid the engine will not be sent or will not last asked advertised or it is the wrong engine. What guarantee or support from eBay will I get if the engine does not arrive on time or does ...
Returning damaged item and seller told me to use a different return address than what ebay provided
I received a heavily damaged in shipping product and initiated a buyers protection case to return it which was accepted. I got the ebay shipping label, but the seller messaged me saying that the return address is wrong and that I need to send it to a...
Buyer Wants Return Shipping Label with no Case - How To?
Hi, a buyer wants to return an item to me. I have no problem with the return. He hasn't opened a case. How do I send him a return label? Should I do this without him opening a case? Thanks
Seller wants me to discard defective item
I bought a battery for my laptop, but it was defective. I went through the return process and the seller sent me a message saying they were willing to give me a refund, and they want me to discard the item so they don't have to pay return shipping. I...
