Returns

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How do I get a report for the whole year 2022 for all of the refunds and partial refunds I have sent to buyers?

I got a buyer who claims item doesn’t fit his car. He pictured different plugs in his original climate (mind - he cut off the part nr sticker so manufacturing date is not visible) and pictures his plug and back of his original climate. He claims he h...

Refund

Please clarify "$0.30 credit for returns that you voluntarily refunded.... when you issue a full refund of the order through the Send refund flow" Does this include (buyer paid) shipping to the customer? If a customer buys and item with full measurem...

You guys are not right I wanted to get back the correct item because I sent back two for the one I b

Bought I expected to get back one. The one I needed not just my money back that's why I paid the return shipping and gave you two so I should have gotten one back, just refunding me my money was not the right thing to do, and then tell me you have th...

How to reopen a closed return

I’m suffering a nightmare. EBay contact is impossible to speak to someone. I bought four rims from a seller and paid for them. After I paid I got an email from the seller stating that the listing was mislabeled. It was for two rims not four. He then ...

Multiple Return Shipping Labels Needed

I bought an "auto part" that showed up as Three Auto Parts. It didn't fit my particular vehicle as it should have (in one piece). Each piece had it's own shipping label, all under one Tracking Number. From prior experience, I suspect FedEx will only ...

Item not as described cases disguised as returns.

Why are sellers not pitching more of a fit over eBay allowing so much abuse of the money back guarantee policy?! Buyers are opening returns and immediately escalating those returns to INAD cases, getting their money back and keeping the item. All the...

How can I the seller initiate a return for the buyer?

Moto E Cell phone for Tracfone 16GB Androis PIE (for parts)ID: 225351954145225351954145 I sold this "for parts" because it didn't have the charger. It was $10. The buyer said it's not what he bought does not look like the picture.I am trying to get h...

Automatic Approval Is Garbage

So I sold a computer hard disk drive. On the ad were many pictures along with a screenshot of the space available on the disk after formatting it. The buyer initiates a return stating it is defective and doesn't work. Without having to provide ANY pr...

Unable to use my own shipping label

Hello, I'm trying to return an item and I want to use my own shipping label that I purchased, however it doesn’t seem to be giving me that option (see attached).

Returned item on my dime

Bought some seat covers that i did not like and contacted seller who said to return for refund i sent them back USPS with tracking and says they are back to mailing adress (PO BOX) and waiting for refund has only been a few days. But my refund is stu...

unable to return an item due to ebay road block in the return process.

I'm stuck with a $70. item. Attempting to use the return process has made me angry. I checked off that the auto part didnt fit my car and I hit the next button and nothing happens. I have now run out of time to return the item. Your return process do...

Seller lying about having shipped item to refuse refund/cancellation

Not sure what to do here. Something about the listing seemed a little off, I only noticed the lack of a battery after looking closer (this wasn't mentioned in text) and so I messaged the seller requesting a cancellation. The seller replies telling me...

Return policy questions

Hi I’m hoping someone can help me with a question. I’ve heard that as sellers we are 100% required to accept a return if the buyer selects “Item not as described” I’m curious if they hit “Item not as described” do they even have to put a reason in th...

return

I have been selling on ebay for many years and have been through some not so nice buyers but you move on if you need to continue selling on ebay to pay bills,,,I just had my first return and noticed she is returning the item as "item not as described...