eBay

Scammers and saying they received empty box.

 I was reading another post on this forum about how a buyer said they received an empty box. They bought a $400 pair of headphones. Ebay still gave the buyer a refund despite the evidence the Find My showed the item was at the person’s house. It then...

Buyer Wants A Return - Listing Was Correct

We sold a necklace we clearly listed in the title as 14K Gold Clad. In the condition and specifics we also said gold clad. In the description it also states gold clad and we did not know the base metal. That’s 4x we mentioned gold clad. The buyer rec...

Return reason different on my end than on the paper sent

So on a return, I see 'just didn't like item', yet on the paper that the buyer must print and ship with the item says 'ordered wrong part'. Although it doesn't matter as it wasn't a SNAD- how could the reason be changed by the buyer??

Buyer return with switched stones.

I sold the Moissanite stone lot 7 small round cuts and 2 big cushion cuts 9mm and 8 mm cushion cuts among those lot. both Cushion cuts are light yellow color not white and pass diamond tester.buyer return 2 weeks later and 8mm cushion cut she send ba...

Received the wrong salt cell for swimming pool need to return for the correct one.

Returns

This may be a stupid question because I think I already know the answer but has anyone took a hit to sales by not accepting returns? Ive sold on Ebay for over 22 years and have NEVER had the amount of STUPID reason returns as in the past couple years...

Seller let us know that they can't buy a return shipping label for you to use... QUESTION!

Canadian seller, USA buyer (me). Done lots of research. Many other community posts asking this same question. BUT none bring up or answer what I believe to be the BIGGEST SCARIEST PART of this process. Question: I paid $300 for something I am returni...

'Not As Described' buyer loophole for returns

What I'm discovering is even if you sell your items under the agreement "No Returns", a buyer can buy one of your items, break it AFTER they receive it, and then demand their money back.They have only to file for the return under "Not As Described"--...

returns

Item was damaged in transit. Buyer wants to return how do I go about this. I think it can be fixed so do I ask buyer to return item. Who is responsible for the shipping fees?

Hatching Eggs- Unique item shipping considerations- Returns/problems Buying/selling examples

Most buyers do understand that they are not buying guarantee of healthy chick hatching. Rather what is bought and sold is the 'Potential or Chance' of fertile egg being healthy/viable enough to hatch. What is tricky is that this viability is a contin...

Buyer Damaged the Item And started a Return

Buyer Damaged the Glass on a McIntosh Tuner. Claimed it was damaged when he recieved it. All pictures clearly show his fingerprints at the cracked glass location. I am being forced to give this person his money back and pay the return shipping. I am ...

Buyer Lied About Reason for Return

I need help and I'd prefer to talk to someone and not type everything. Navigating eBay isn't helping and I don't know what to do. I sold a vintage Chanel lambskin wallet for $70. Gave buyer a $28 discount and free shipping. Listing and photos show we...

Have not received refund to debit card

I made a return about a month ago and was waiting for the funds to hit my account, but a month later I still have not received them. I checked the status of the refund and it says it was successfully refunded to my debit card, but the funds are not t...

Customer wants to make things right. eBay agents not helping.

My buyer asked me to replace 1/5th of an order - via message.Buyer also opened a return for a *full* refund - and described the items as not matching the description, which wasn't the case.I sent the 2 replacements same day as getting the original 2 ...