Returns

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eBay authentication

Woke up to a message that a pair of Nikes were being sent back to me not from the buyer but from the authenticator. The reason was “more wear than described” yet these shoes were immaculate! I’m so confused. The part that I hate is that it’s not even...

Buyer wants to return a HDD that they had for 40 days, claims it's defective

A buyer is requesting a return for a HDD that they had for 40 days because it's "defective" as they claim. It's already more than 30 days and I don't accept returns but from the automatic message I got from ebay for the return and just reading around...

Resolved! how do I get all my seller fees back?

please advise me on best way to handle this problem in order get all my seller fees back. thanksI shipped an item to buyer 12/17/22. U.S.P.S. said package is being returned to me because buyer had an “Insufficient Address” and the package wasundelive...

Resolved! Returns

Buyer opened a case to return a new item from a listing marked as no returns. He never reached out to me but instead opted open a case based on false claims. He's stating performance of my Xiaomi M365 scooter doesn't meet his expectations and therefo...

doing a guest purchase return

I made a purchase as a guest but put in a wrong email by mistake. I have the order number and I need to return it. How do I do that

The seller agreed to refund the money, but has not done so

Hello there,The item purchased was listed as "open box". The product arrived with scuffs and scratches, almost in "used" condition. It is necessary to combine two units in order to make the item work properly. There was, however, a defect in the batt...

seller agreed to refund but hasn't followed through

Hello, I bought an item that was listed as "open box". But when the product arrived it was in almost "used" conditions with scuff marks and scratches. The item has two units that need to be combined to work properly. However, one of the unit had a de...

Resolved! FEEDBACK

How do i remove negative feedback i gave to a seller?

no insurance on ebay return labels

This is what I wrote to seller today regarding a package that I just go today.New message to: nimbusbikes (661 )Hello I got your package today. I tried to cancel within minutes of my mistaken order and it would not let me and yet it took 10 days to g...

Buyer was not truthful, an excuse to get a refund

Return

How can I return product I purchased in December 22 due to wrong size

how do i close a case? Seller says they cannot issue a refund until I close the case

'Why are you returning this item' page not working

I need to return an item I purchased. I follow the route and not matter what radio button I check, the 'next' button remains greyed out. I've reloaded the page, restarted the browser, cleared cookies, tried a different browser, nothing seems to fix t...

Buyer claims damage, refuses to show pictures

Some background. Been selling here a few years, so I understand returns are part of the game. Just before Christmas sold 6 pendant lights, all new. Buyer claimed defect on one of the units, sent pics and said they were interested in a 3-pack of anoth...