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Current known technical issues - updated as of 3/31/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Can't dismiss popup on selling pages; javascript error

When opening the selling overview page, I'm shown an html popup titled "Welcome to your selling overview!". Clicking the "OK, got it" button, nor the upper right close "X" dismisses the popup dialog. The developer console reports this error when the ...

Can't Make Payment

I have been trying to buy a "Buy it Now" item since last night and ebay is not able to process payment. I've tried paying by PayPal, credit card, and PayPal credit on 3 devices and 3 different browsers. I keep getting an error message that changes de...

Why listing page no longer shows images for listings near the bottom of the first page & thereafter

This issue started about the beginning of October. There is only a title but no image on the listing page for the items listed near the bottom of the page. I set my page for 200 listings per page and near the bottom of the first page and on subsequen...

Unanswered question banner glitch

Greetings! I have an active listing that I have received questions about. I answered all the questions, but despite having done so there remains a red banner with unanswered question on the listing. I have called customer service three times in the l...

Resolution centre showing error message

I just attempted to use "Send message to the buyer" in the resolution centre - however I get an error message once submitting the message.Access DeniedYou don't have permission to access "http://www.ebay.com/res/ItemNotReceived/SendMessage?" on this ...

Ebay not displaying pictures etc just a menu style display

I'm using Google Chrome and over the past couple of days ebay doesn't display graphics, just a menu type display. I've tried clearing my browsing data but that has had no effect. Works just as I would usually expect in Edge

Can't "Purchase and Print Label" using Pending Payments

I've tried repeatedly to print shipping labels using Pending Payments. When I click on the button nothing happens. If I switch the radio button to "Your saved PayPal account" it works as expected. I have enough funds in Pending Payouts (and available...

International Shipping Labels Not Printing

I have had sales on the AU & UK ebay websites and have not been able to print a ebay or ebay send label on the EBay USA site. The metrics are in grams and centimetres instead of pounds, ounces & inches. The maximum value for the grams is 999 which is...

signing in

I have had to sign in every time I come to the broads for awhile, now it will not sign me in. If I sign in 3 to 4 times it will sign me in sometimes, other times I give up. I signed into another account, went to the broads, here I am signed into the ...

Pelase eBay, use the info you ask for

Every time we list there is a spot marked "Sell as lot" and then you can input how many items are in your the lot. This is great! We sell lots of lots! Unfortunately, after years of trying to get ebay to use this info in search results, they do not. ...

Resolved! INR Filed because Ebay notified the Buyer that the Item was Delivered when it wasn't Per Tracking.

Well here is a good one. My buyer purchased an item on the 6th. It was early enough that I was able to get the item shipped that day via USPS FCP. They received an email from Ebay yesterday telling them that their package was delivered. The informati...

Resolved! Followup to issues in last week's Weekly Chat

Hi tyler@ebay, brian@ebay, Testing this morning shows no changes to two problems that have been reported within the past few weeks: an error that loads package dimensions into the wrong variables in the Shipping form, and a failed revision to the Blo...

Getting a return label

Cannot get a return label. Keeps telling me there’s a technical error. I’ve been trying for three days. Very frustrating. I will NEVER buy from eBay again!

Vacation mode not working

I can't get my store out of vacation mode! I just tells me We looked everywhere.Looks like this page is missing. PS The new format for vacation mode sucks. I can't even put a message about it on my store. It just looks like I don't have anything for ...

Please please please fix Ebay before you do another thing!!!!!!!!

Not a day goes by that there isn't something not working properly on Ebay and now they want to "update" the whole site. Why don't you just get things working properly on the site you have?????!!!!!!! The latest this morning is that I'm trying to swit...