Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

refund

Trying to issue a partial refund to a customer and keep getting a message screen and can't issue refund?

Managed Payments cannot verify my account

Since January 7th, 2021, Ive called Ebay every day Monday to Saturday trying to get my account verified. Now they have locked my account, have thousands of dollars of mine held, delisted all my items. I get no help from customer service. DOES anybody...

Buyer's shipping address...what to do when...

I sold an item and contacted/notified the buyer that I would send it USPS when the Post Office reopened after the closure for Dr. Martin Luther King Jr. Day. The purchaser responded that if I was sending USPS - which was the only option I had listed ...

January 21st, 2021 Thursday Evening Still can't sign in after trying all the Stuff

Why is this always happening with Ebay? Mostly in the evening? Mornings, it rarely happens.

Why store gallery photos are now cropped, they look awful!!!

Why store gallery photos are now cropped, they look awful!!!Per ebay it's a "new experience"! Try out the unified listing experience.....per ebayhttps://community.ebay.com/t5/Announcements/Try-out-the-unified-listing-experience/ba-p/31536605 Why are ...

Messages not working.

Attempting to access messages simply returns me to the main page where it tells me i have 58 messages. I can access the messages thrpugh the help centre but attempting to read or reply sends me back to the main page where it tells me i have 58 messag...

my ebay store is having software issues

I have an ebay store that's allowed up to 560 listings, and currently I have put up only 138 ads. Yet this weekend I've been trying to list three additional items, but the software won't let me. This problem began yesterday and is still hampering me ...

Android app navbar disappears

After the last forced update, the phone's navbar style has been taken over by the eBay app, and all 3 buttons/icons essentially disappear... leaving a massive white bar at the bottom of the screen while using the 'light' theme. Why is it that the app...

Selecting a Shipping service

Hi, i am having trouble selecting a Shipping service. Every time i select one (doesnt matter which one, i tried them all) then i hit “done” then it prompts me to select a Shipping service again. It wont accept my selection for some reason. Not new to...

Counting monthly store limits

I have a basic store. 250 fixed rate listings and 250 auction style, since I am a managed pay seller. I have 220 fixed price listings; added 13 and sold 15 this month. Ebay says I have used 241 of the 250 fixed price listings to date. This is impossi...

Servers are down??

We've seen these "It's not you... it's us" messages many times... always just a minor glitch.However, this one doesn't seem to be going away...

Resolved! I can no longer find the "issue refund" button

A buyer asked me in an email to give him a refund for a problem that was my fault. I want to let them keep the item and I want to issue a refund today. I have fallen short of my goal after several hours of searching.I looked in Seller Hub, Payed and ...

Did Ebay change the Interface again????

Alright, I went to make changes to listings and found the new Ebay screen that they just redesigned impossible to navigate and enter info. I hope it's my computer browser, tell me I'm wrong.

Subscriber Discount Page NOT WORKING

The Subscriber Discount Page does not work. When you click on the link you're redirected to the eBay sign-on page to enter your user name/password, even though you're already logged on, and then it won't accept your password. The comedy of errors nev...

JavaScript issue when logging in

I am going to give as many details as I can to help troubleshoot the issue. I'm a seller and have been for nearly a year. I've never run into this problem until now. Same browser, firefox, the entire time. The most recent things I've done are: Starte...