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Current and resolved technical issues - updated as of 10/7/2024

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Product Research (Terapeak) not updating with sold items

Have been trying a number of searches for popular products for more than 10 hours now - the results returned in the Product Research page under the Seller Hub does not update with any new sold items.

Listing tool down?

I'm trying to make some shipping edits to an item that a buyer is interested in but everytime I try to I get the message that the listing tool isn't working (see screenshot). Is this a technical issue that eBay is working on or is it something else?

Screenshot 2024-10-30 at 12.42.35 PM.png

Unable to file an appeal due to details invalid.

Edit: SOLVED, it worked today with no issues. Hello, I am trying to start/submit an appeal from the view case webpage on ebay. On the file an appeal page it has a text box at the bottom and a place to upload images, No matter what I do the text box k...

Fix Your Search Engine

Hey Ebay! I just asked to see Shrek figures and you show me five items which were all the same figure. I went on Google and found you have dozens of figures for sale on Ebay. How are you going sell stuff if you hide from your search engine?

Can't create a listing

I have tried a few times to sell an item but when I get through with the listing information and I try and post it it says try again every time. Can you let me know why this is happening? Thanks Robert

"Or buy it now" line added to all my watchlist items regardless if it's available

Yesterday I noticed that a line stating "or buy it now" has been added to hundreds of items on my watchlist that are not currently available for sale by the vendor. It wasn't there a few days ago and prohibits me from performing a ctrl-f search on th...

Entered wrong shipping info

I accidentally entered the wrong tracking number and I now can’t get my money as it’s put on hold until it shows delivered. I don’t know how to change my tracking number so I can get paid. Does anybody know how to do this?

Shipping issues

I had 6 orders that needed shipping. Got through 5 of them and then the 6th order gave me a label which was tied to my buyer but the tracking number was to a previously sold item by a different seller that was already delivered. System doesn’t show i...

Problem with Picture editing Oct 29,2024

Still can't edit pictures when adding a new listing...only can delete pictures. Is this being worked on or can you lt us know when this will be fixed.

eBay glitch

Hi, when I try to list an item or revise it it keeps telling me that I need to verify my email. I’ve already verified it and I already changed my email to see if it fixed it but nothing works please help.

Pandas and Lions and CAPTCHA over and over

Seems so many are having this issue ebay needs to fix. Stop telling us its our computers!! Cant be we all have computer problems it is a tech issue!! Trying to buy sell look at feedback look at purchases......so annoying so far this am 12 times. Am I...

Purchase not showing in history

I paid for an item but it doesn't appear in the history but I was charged to my card, please help me

Resolved! Accepted an offer from a buyer But eBay shows item still listed for sale (Bug)?

I accepted an offer from a buyer but eBay is showing me my item is still listed for sale. When I got the email link to my item under offers it says awaiting payment, however that does Not show up under the sold or awaiting payment section on my eBay ...

Never ending loop in Captcha "Verifying me human"

Went to by several auto parts but I am put in a never ending loop to verify I am human. I can make it to checkout or see the summary of what I am buying. The seller emailed me a discount and eBay put me in another never ending loop to verify I am hum...