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Current known technical issues - updated as of 04/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Cataloged Items not being found in listings

Same book searched by ISBN 3 different ways. 2 work, but 1 does not. - If I scan the barcode with my phone app, it finds the cataloged book.- If I create a listing from scratch and type in the ISBN in the search bar, it finds the cataloged book.- If ...

Search results number is funky when sorted by price

Does anyone know why this happens? I'm trying to research completed sales and for example: ZTE ZFive C phone case comes up 36 results when priced sorted from low to high but then changes to 41 results when high to low? What is going on with that?

Software bug with New International Shipping Default

I tried to list a rifle scope yesterday, along with two other non sporting items (musical instrument accessories). Ebay has apparently blocked the listing, giving me a message that it violates their international shipping guidelines. I went in to rem...

60 day order/purchase view option removed.

I'm curious as to why the 60 day default view of my orders has been eliminated and replaced with either "All" or Years 2020 to 2023. I liked the 60 day view as it uncluttered my summary page. The 60 day option disappeared from my purchase summary in ...

Resolved! Bookmarked page not working well

As a seller, I have "My Ebay Active" as a bookmark. Lately when I click on it, the page is messed up, with all the listings in a narrow band down the left side, most of the page is blank. I have tried refreshing the page, nothing. Other ebay links to...

Ebay uk

Hi there, Just using ebay on a new phone and can't get ebay uk,just constantly ebay.com, which is mainly American and all in dollars. How do I change this back to UK?Many thanks

Active selling page now too wide for laptop screen

...and no, I'm not changing the zoom feature. I don't want to make the fonts any smaller, I would like to have the page fit like it used to. (and when I say "used to" I mean, like, a week ago!)

Account suspended for being confused as to what ebay was asking for under business ownership

I'm really unhappy with what happened to me on eBay. EBay suspended my account and subsequently ended all of my account listings, deleting my store and all of my account metrics, promotions etc... I'm so disappointed and hurt that you would do this t...

Search is increasingly dysfunctional: Truncates results to 160, finds junk, misses matches.

Regardless of how many matches I find on my initial search, if I then sort by price from low to high my results are truncated to 160 results. And add me to the list of people who are furious about unrelated items being found, Amazon pioneered that on...

Resolved! refund

sent a refund to the wrong person how do you cancel it ?

Seller listing conundrum... Allow Offers, Send Offer Eligible, Receiving offers from Watchers, etc.

Does the term "mutual exclusion" apply to this situation?You can't have it both ways simultaneously! When creating a listing and making entries in the PRICING section, somewhat obfuscated and less obviousis the "See pricing options" drop down menu. T...

E-Bay ended my listing in the future!!!

Can E-Bay explain why my item was ended on Saturday November 18? First, I didn't end the item or mark anything as unavailable. Second, today is November 15, so my item was ended three days from now? In the future?Fix your site E-Bay!!! My "ended" ite...

Anyone having same issue as me ? nothing showing in store or in search !! no ETA on a fix from IT

I am a small business that lives on eBay and recently my account was restricted for 3 days (erroneously btw) and when the restriction ended my store never re-populated any of my thousands of items - nothing shows in search !!!!!!!!! multiple calls an...

Why am I being charged again for an order I cancelled and received a refund for?

I recently cancelled an order and the seller refunded my money, so I thought that was it, issue resolved right? But the day after I received my refund, Ebay has charged me again for the order was already cancelled and refunded. Why has Ebay charged m...

Why are all of my images so small?

All of my images have an extra amount of padding or gray space around them when I look at them in my store. The product images I uploaded on eBay do not have this extra space! Why is eBay adding extra padding around the product? It's making the item ...