Had a buyer return a defective item and just received it today. Had a
quick look and proceeded to refund the buyer. However, upon closer
inspection of the unit, it appears that it was a same model unit, but
not the one we sent that got returned. It's...
Need to contact an agent to close a return that says it was "delivered"
which I never received, the buyer never marked as shipped, and no
tracking was ever provided from the buyer. Since it seems to think the
return was delivered for some reason, I c...
Hello, I have a buyer in France that is being charged VAT twice. eBay
charged the VAT at point of sale and now the French customs wants to
charge them VAT again at import. I was provided a tax code from eBay to
apply to the package and customs docume...
I have a buyer from Nevada that made a purchase of a US made item. I
shipped the item from Canada and it appears that they're being charged
import tax. According to the buyer they shouldn't be charged an import
tax due to EAR-99. I'm not a tax expert...
Hello, I'm trying to understand this multi user account on eBay. I've
got most of it down and I like the concept, but I'm having trouble with
how users are supposed to be able to respond to messages and questions.
It looks like they need to use the m...
