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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Unable to make offers in app

Use app for more than 5 years. Yesterday everything worked as usual. Today I can't send offers to interested buyers liked my ads. Pushing 'send offer' sents me to active listings page (about 2K). I don't see offer eligible listings separately anymore...

App not loading, everything blank

Open app but no details, just searching

"clocks" heading not working under collectables

If i browse to "collectables", and click "clocks" the category doesn't load. If I go to clock parts that I'm watching, and try to shortcut to the subheading "replacement parts & tools" it just loads a blank ebay page with no content. Have tried Opera...

Trying to buy item on ebay but does not have shipping cost but other item have (same seller )

hello I'm trying to buy item (394433411449) from this seller,but somehow the shipping does not include my country (Malaysia) but when I browse others item from the same seller, Malaysia is listed and have shipping cost. I did contact the seller about...

TERAPEAK ERROR You've exceeded the number of requests allowed in one day. Please try again tomorrow.

Never have seen this error message before. Always use Terapeak to research pricing history, and it is a great tool. Purportedly, it seems that there may be a limit of 250 queries a day, but I am nowhere near that number (maybe no more than 50 entries...

Payout on demand: "We ran into a problem. Please try again."

It's not working for me on desktop nor mobile with different browsers. I've spoken with a rep on the phone who's confirmed there's no issue with my account and it's technical in nature. Please fix ASAP.

Ebay System Status Page Must Be Broken

The "Site Status" Page is broken. (https://www.ebay.com/sts) Had an issue tonight with payouts. Checked the page and it says everything is fine. Called into support and was told this is a "known" issue. Since ebay knows about the issue, and the statu...

e-bay page fails to load after extended use

"An error occurred while processing your request. Reference #221.9b3b2f17.1706587662.9038b54"I have seen this error message quite a lot. I suppose the Reference number could be different each time. Regardless, after being on the site for an over an h...

EPN clicks. No clicks.

I am new to EPN and tested it with one link which, got quite a few clicks on my site. When I check my EPN reports, it says 0 clicks. That's not a good start. What does that mean?

Cannot print Packing slip

Cannot print Packing slip "Unable to load due to system error.Please close the page and try again."

Item description disappearing

Reporting this (item description disappearing while trying to upload/schedule an item for sale/auction) to those who wish to know about it,Thanks Much!

Abandoned and Irritated

1) Customer purchased 8 items from me2) Customer got upset at shipping fees and wants to change to in-person pickup3) I refund ALL the shipping fees and arrange a time to pick up4) eBay wants shipping information/number but there isn't one because of...

Resolved! Messages not being marked as read, scheduling times not completely showing

I have 2 payout messages from eBay that I have clicked on several times but messages refuses to mark them as read. I tried to schedule an auction item and the drop down times are showing 0. instead of the hour or minutes.

My items are not indexing on ebay

Its been almost 2 days now of posting my items and they are still not appearing on search. I am a new user on eBay and I do not know what I can do anymore. I called eBay with my concern and they told me that they will index my items the next day whic...