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Forum Posts
Current known technical issues - updated as of 6/3/2025
The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...
Disabling marketing notifications does not work on iOS
Hi, I have disabled all marketing notification options in the eBay iOS app, but I am still constantly receiving these "Just for you" marketing notifications. Is this a bug or is there something else I need to disable to stop these? eBay app version: ...
Checkout issue
Hi ! I want to buy something but i have a red error message. "To ensure that eBay remains a safe marketplace, we limit the quantity of items that can be bought or sold by a single account at one time. These limits may change over time and are determi...
Images for items not showing up in search
I have come to notice that when searching for my items with eBay's search tool, eBay isn't showing the main image on the results screen for many of my listings. I get a very generic image placer that replaces the listings' main images. You can see at...
Errors Printing Return Address Information on UPS Label
How do I report a programming error in the creation of shipping labels? A label printed for UPS printed my userid, not my name, and only one line of my address in the return address portion of the label. I have proof in the form of a PDF of my packin...
Resolved! Stop receiving notifications about an item
I cannot find where I go to stop receiving notifications about these shoes I am receiving I get 2 notifications right in a row that says the exact same thing!
Items not visible in my store and search
Hi, I have listed 3 items yesterday, but I see only one items in my store and I can find only this one item in the search
Resolved! Volume discounts tool locked and hidden
For creating new variations listings or using "sell a similar item" for my current listings that have variations, the volume discount settings are hidden and locked. In the "See Pricing Options" section of the listing page, the Volume Discounts butto...
Return an item feature
The return option is not functioning anyone else have this issue ?
Emails for messages not showing up
Messages sent through eBay messages usually make it to the app at about the same time as I get an email copy. Today 1/9 it seems like the emails are either delayed by at least one hour. I have not made any changes to the eBay settings, not in my spam...
Seller Issue: Acceptance Of Customer's Counter Offer Does Not End Listing & Move To Awaiting Payment
For the past three days I have been unable to accept customer's counter offers - both on the eBay mobile app (Android) and the computer desktop.I am assuming you will be able to follow the digital trail as long as you have the item number. Two of the...
Selling photos being replaced by colored boxes while uploading
While uploading photos for selling, they are being replaced by colored boxes. These are photos of tickets and a harness. These photos were taken with my cell and are all over 3000 pixies everywhere. Anyone have any idea why this is happening?
Listing Quality Report
Does anyone else here have issues downloading the Listings Quality Report? I've not been able to download mine for more than a month, the date on it keeps updating so I assume the data is being compiled for it. However, when I go to download it, I ke...
Font of item description not what I selected.
When creating listings I typically go with the default 14 pt Arial, but the listings end up in serif (I think Times Roman).... so I have to revise the font after creating each listing.
seller archive
in this last update it looks like the seller archive is gone
Item categories not auto generating suggestions any more when listing..
Still having issues that the technical team says is normal when its not. When listing an item whether new or sell similar, changing the title out to the new item information should give you a new set of suggestions for the item category (at least in ...
