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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Your message to X was blocked because it wasn't sent from your registered email address.

We just started getting this error email in the last few days.Prior to this, it was working fine. The email address we are replying from hasn't changed and it is the email address the message was received it. We have this email address set up in Acco...

eBay Standard Envelope Label Not Available

Today I successfully printed several eBay Standard Envelope labels. Then when I went to print another, I got the "Something went wrong" error message. I tried again and got to the label page where I entered the weight of 2 oz. and the dimensions of 1...

I can not made a refund ( return item)

Something went wrongIt's not you, it's us. Please go back and try again.

eBay killing performance in Edge Browser

I have a reasonable powerful laptop w 16GB RAM and my browser has been SLLOOOOOWWWW.. slower than normal by a long shot. I started investigating to find the cause and I pulled up the browser task manager to see what is slowing it down and I found... ...

micro depois

They say they sent them. They did not so I could not confirm so my account is on restricted. this not being able to talk to anyone is **bleep**. I would HAVE never listed an item for sale

Seller agreed to REFUND although listed as NO REFUND, he's unable to revise option to refund item

There's issues with this unit - originally it would not open the tray - after letting it warm up it worked for a bit than after tray opening seemed to heal itself, loading a CD, "No Disc" was displayed -I'm playing Amazon Purchased Mark Knopfler & Pi...

Please, Make the Personalization Option Mandatory for the Customer!

Please, Make the Personalization Option Mandatory for the Customer!!!We sell personalized tumblers and from time to time customers forget to provide custom text for products. We send several messages to buyers, but looks like they don't read emails f...

Please fix the link in Tasks on Seller Hub Overview so it takes one to Requests and Disputes

When a seller has an open request/claim and action is required by the seller it will show up in “Tasks” on the seller hub overview. However, for years clicking on that task doesn’t take the seller into the requests and dispute page. It’s been like th...

Reply to discussion disappearing

Today I entered a fairly lengthy reply to a selling discussion, edited it twice, and it vanished. I took the time to enter it again, this time without edits, and it vanished AGAIN. Is anyone else losing their additions to discussions? Yet another eBa...

Tracking numbers not saving.....or will still show as awaiting shipment

This has been going on for months with our account. We have called and reported it several times and it's still happening on random orders daily. I saw some posts with similar stuff from 2021 but we didn't actually start experiencing this issue until...

Sneaker Authentication program liability question

Hello! I just sold my first pair of sneakers that will go through the eBay authentication program. While this is exciting due to no fees, I'm worried about my liability as a seller. When I send the sneakers to eBay and they authenticate them, am I st...

Customer Service Rep - Ashwani

I was speaking with a customer representative named Ashwani. She abruptly hung up on me. Please fire her useless self. This wasn't even the first time. Thanks.

Resolved! Shipping / Media Mail glitch causing major issues

I listed a number of large items and a few of them sold right away. Even though the weight and dimensions are clearly there EBay let my customers select inexpensive media mail for items that cost 6-7 times as much to ship.Unfortunately I wasn’t aware...