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Current known technical issues - updated as of 9/11/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

bulk end listings does not add all the items into the unsold listing tab.

i just noticed this a couple of days ago. im going through and restarting all my oldest listings, and im doing it in batches of 200 listings. for a 200 batch, the unsold item tab will only get 193 listings added to it. i just did 100 today and only 9...

GetOrders does not provide a phone number for orders shipped by Mondial Relay

I use the getOrders API to import new orders into my system. I need to import buyers' phone numbers. This phone number is used by Mondial Relay to announce the availability of the parcel at the relay point. However, when the order includes a shipment...

Cant upload pics

Unable to upload pics. Geting error: ERROR: HTTP Error code 99 socket code 0 Can someone kindly add this to the to do list?

No "Ask eBay to step in" option has appeared on 4th business day

I need to ask eBay to "Step In" and assist with an issue where I opened a return which Seller authorized. This was on the September 27th and today is October 3rd, so three business days have gone by (Sep 30, Oct 1, and Oct 2. Seller has not sent a sh...

EIS not offering shipping to UK

I had a customer contact me who wants to purchase from me, but EIS is not providing an option to the United Kingdom. And they are a previous customer of mine. Who previously purchased product through the same listing. Using EIS. The business policy u...

eBay Open Survey

It is half an hour past and I still do not have the survey email from eBay Open. I did check my spam folder. How do I get my link?

Any way to remove floating header when viewing the Manage active listings screen

I really dislike the floating header.Not a big deal but I find it annoying and it is totally useless. So does anyone know how to turn it off. If it worked like excel and froze the headers and scrolled the listings that would be good.This is just anno...

i am getting bombarded by captchas first time. nothing changed on my end. i can't make them out.

i have been on ebay since ebay so long i was using a modem when i started. never had a captcha before. nothng changed on my end at all. either i can't make out the pictures or or they captcha system doesn't work. i went though dozens with no luck. si...

Can't delete from my summary page.

Just started last few day, I can not delete my sold items that have been paid for and shipped out from my summary page. When I try I keep getting flipped over to my watch list page. Go back to my summary page and the item I am trying to delete is sti...

Resolved! Custom Watchlists

How do I find the Custom Lists I created, such as "Key Fobs" & "Brake Rotors" within the Watchlist? Please do not send me another automated answer because I've gotten them all & they don't answer the question!

Filter location not available and reviews also missing

There is no location anymore available for searching f.e europe or US. Also the review of the product seems to be missing or hidden somewhere so that items bought cannot be reviewed easily. Im seriuosly starting to come to the conclusion that whole e...

Accepting buyers offers and nothing happens

I have accepted several offers form buyers and then there are no orders awaiting payment !!! The buyers aren't getting any messages that the offer was accepted and the original offer on my end won't let me resend it because it says it's already been ...

eBay authentication listing for shoes glitch / issues

As the title states, every-time I try to list a pair of shoes through the authentication guarantee program.. it shows up in the listing and when I list it it shows I’ll get a free label for FedEx from eBay once sold. But when I view the listing it sh...

Posting Photos to eBay

Has anyone else had problems posting pictures to eBay (for selling an item)?

Last 3 days incredibly slow loading pictures

For the last 3 days loading my pictures for my listings has been slow. There is nothing wrong with my internet. I have cleared my cache and turned of any pop-up blockers. I have the same issue using the eebay app or going through Google Chrome. Is an...