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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Has the Site Been Down a Lot Lately?

I don't sell that many items, but for the second time in a row (a few weeks apart) I have had site issues when trying to list an item. Both times it seems to happen after typing a lengthy item description that doesn't seem to be saved in the draft? W...

Ebay sent me an email and its not clear and isnt responding back.

I got an email at 3am to respond back or my account will get shut down and I responded at 8am and o ly got 1 vague email back since. Very frustrating because the email is very vague and not helpful. Is there a number to contact ebay partner network? ...

Feedback reply comment failing to send

I'm getting "We're sorry, but we're having trouble sending your reply. Please try again." when clicking on Send for reply to feedback. Have tried 3 different browsers and another PC, all doing the same - does anyone have any ideas to solve?

Photo Won't Upload to eBay / Spinning Blue Circle Workaround 12-13-22

Photos were not uploading for my auctions, today. I would just get the spinning Blue Circle, and that's it. I noticed that another user posted in the forum that he had this problem, and he got around it by shooting new photos. I was trying to upload ...

Cannot get onto eBay’s website

Is there some issue with your website? I have tried repeatedly for over 24 hours to check my seller’s page and to reply to a buyer, but my tablet only tells me that the server does not respond. Thus, I have no idea what is going on with my account or...

Zoom feature no longer works on my iPad

Zoom feature no longer works on my iPad.">>" just puts all the photos on one screen.this is unusable

When making a new listing the page loads in the middle, have to scroll to top each time

For the last few days using desktop, every time I go to make a listing the page that loads is scrolled down to enter a description. I then have to scroll to the top of the page to upload the photos etc which is annoying and a time waste.

Re: hidden tracking numbers and missing icons

... just a continuation of a post from a year ago where, when updated which will eventually happen AGAIN, we would like to see the selling pages and purchase history pages more logically formatted for ease of use.And we would STILL love to have our m...

An eBay sorting problem on search results

When I select sort search results based on prices, I found that eBay doesn't sort items that have price changed, and just simply leave them at the end of the sorting... Sellers will be sad that their items will be less visible after they made a disco...

Resolved! Can't send out offers, is Ebay selling ability down?

I had this same issue all day yesterday. About 9p it seemed fixed, I was able to see how much I'd sold things for and send out offers. This morning though it's doing the same thing. I can't list anything, the site is just not responsive. If Ebay down...

Ebay listing on "Upload from mobile device" not showing up.

Whenever I click on "upload from mobile device" in the photos section it sends a notification to my phone but when I click it nothing happens.I have multiple ebay accounts so I tried a different one and it was working fine with no issues.Logged back ...

Background removal tool applying black not white,, help

EBAY background removal tool not working properly, stopped working the other day, I've used it for months now, instead of applying a white it puts it in black, I've re installed app, tried clearing cache, my phone is an android s24, this doesn't hap...

How to exclude key words from a search

I search "weatherby stock" and a bunch of left hand stocks along with right hand stocks come up. So I put "weatherby stock -left" in the search bar and it comes back with zero results. Why? thx

Listing Thumbnail Not Showing Main Image

I have noticed a listing's storefront and search thumbnail does not match its designated Main Image. This bug is not consistent across all new listings, nor does it favor a specific numbered image when it occurs. For example: https://www.ebay.com/itm...

Shipping Refund Incorrectly Applied to Items

Bug / Steps to replicate:When sending a Refund, and specifically choosing Shipping Discount, the discount sent incorrectly gets applied to the item, and even splits the shipping yet again into multiple items. Solution:Correctly apply Shipping refunds...