Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

My parcel could not be delivered, was sent back and simply vanished.

Hello everyone, I am from Germany. I collect old stuff and had the luck to find a very rare object at a seller in the USA. After the buy the seller sent the item very fast. From him it went to Pitney & Bowes I guess where it was repacked. During repa...

Promotional Shipping Rule

Is there a way to apply different promotional rules to different items? For example, I'd like to offer free shipping if my buyer purchases more than one bag of dog treats. But on a different listing, I want to offer free shipping if my customer purch...

Did Packing Slip Formatting Change in the Past Two Days?

I just printed out a packing slip that looks completely different than any packing slip I've ever sent out. There's no date anywhere on it, the only information included is the seller's address and recipient's address, order ID number the title of th...

USPS materials used for Packaging

Probably going to get ying and yang responses, but here it goes:Just received box from seller. Box was wrapped in several "bags" Labeled UNITED STATES POST OFFICE--FOR OFFICIAL USE ONLY. When I opened the box (which was a PRIORITY MAIL --MEDIUM FLAT ...

Bulk editing

Hello Now that the USPS has raised their rates again I need to edit the shipping cost on my items. I have clicked on bulk editing, selected all items and I see the shipping amount is in the last column on the right. However, I see no way to click on ...

Tracking Number For Already Delivered Package?

This may be a little confusing but...July 9th I ordered something fairly low cost. Days went by and I never got a notice of shipment so I asked the seller what was going on. No answer. Days went by and I contacted the seller again and asked if the it...

Don't Use FedEx Ground Economy!

Even though it's tempting and sometime several dollars cheaper, don't use "FedEx Ground Economy". I've had 5-cases recently where it just dies in FedEx Tracking and you file a claim only to hear contact USPS, and USPS will say contact FedEx, no one t...

Why is eBay populating different dimensions on the "Purchase a label" page?

This has happened a few times now, always on listings with these dimensions (I have several that I ship in the same bubble envelope). I've corrected them each time, and the $ doesn't change so it hasn't cost me anything (yet) more than a few seconds,...

🚨eBay is a complete scam

eBay has become a haven for fraud. I was scammed out of $469.50 by a seller who used deceptive listings and fake images with no intent to deliver the item. The order, placed June 28 (Order #: 20-13243-07838), was never fulfilled. This is textbook cri...

No Carrier Scan

An item shows tracking uploaded on time but no carrier scan. When I looked at the tracking there was an initial carrier scan within a few hours of printing the label and a second scan at the next postal hub a few hours after that. (All within the all...

Minimum parcel size for Canada Post Tracked Packet International?

Trying to create an eBay Canada Post Tracked Packet International label, from Canada to (Andalusia) Spain. Error message each time I try. "It was not possible to generate the label. Something is wrong. Please try again later." My package is 11.43 x 1...

eBay International Shipping hub

Thought I opted out of international selling, I now have a bid from Poland, what if my sale is over $2500.00 to an international buyer.on FAQ: What types of items can I sell using eBay International Shipping?eBay International Shipping will automatic...

Item hasnt been delivered but customer already requested a return

so i have a item thats been playing the missort game. Orginal sent out from utah heading for the miami area. (lauderhill, FL 33351-5050) My question is how are customers allowed to start a return with the item that hasnt been delivered? Return reason...

Combined Shipping Label

A customer has ordered two items from my store, is there a way to combine shipping and create a label for both? Will packaging them together, adding all the weight onto one listing, then marking the other as shipped work? I think I would have to list...

Did a partial refund for shipping discount before printing label and now can't print label

i gave a partial refund for a shipping discount before printing a label and now I can not print a shipping label. That option does not show. It has add a tracking number but I don't have one. Can someone explain what I need to do?