Shipping

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Printing Return Label for an Exchange

I mistakenly sent a customer the wrong item. Customer hasn't sent a return ticket but I would like to send them a return label, at my cost, so they can return the item and I can send them the correct item. I'd like to do this as quickly as possible t...

Resolved! Shipping label adjustments

Is there any way to dispute a shipping label adjustment? I recently sold a large package and when I created the listing I was careful to measure the dimensions carefully and provide the correct weight. It was an irregular package (13 sweaters double ...

Fedex Smartpost and eBay nightmare, I might be done after this one...

I don’t even know what to say or feel after this one, truly disgusting treatment by both Fedex and eBay. I have been a eBay member since 2003, I have absolutely flawless feedback as both a seller and buyer. On 12/28, I sold an iPad to a buyer in Puer...

Scan Forms, Lost Packages, Insurance Claims

So, a package in a shipment dropped off at the PO on 12/18/24 and scanned in using the scan form has never received another scan after that. "Shipment Received, Acceptance Pending" on 12/18/24 is all there is for it in the tracking history. So, no ac...

converting FedEx SmartPost tracking number to one that works on USPS website

Apparently based on my most eBay purchase, when I put 92 in front of the FedEx SmartPost tracking number and enter the number on USPS.com , then I can see the tracking starting with the handoff and see the tracking of the package going forward with U...

USPS

All my packages move through system great until they reach Indy then it's **bleep** latest package 16 times tracking said arrived at facility departed facility all in Indy have ordered 10 items off eBay within last 3 weeks all shipped with USPS half ...

Paid for UPS Ground (more expensive shipping) but seller still shipped via USPS Ground Advantage?

Normally I wouldn't care but because USPS has been absolutely horrible as of late with packages being lost for weeks and even months, I specifically PAID the extra shipping costs knowing UPS is more reliable and has better customer service. It was ad...

Ebay International Shipping applied inconsistently

Hi All,I'm having trouble with some of my listed items not displaying "Delivery To" options other than the US. I'm enrolled in Ebay International Shipping, I used it for an item I sold last week. I wouldn't have known this was an issue if that buyer ...

Cincinnati USPS distribution Center

I've just returned from my local post office to drop off parcels. I raised an issue that I ran into with a buyer that had not yet received a parcel that was picked up from my residence by USPS on January 13th. the representative at the post office in...

Seller sent my package to wrong address

I recently ordered an item and the tracking said it was delivered, but I never received it. I checked with my apartment to look at the cameras at the time of delivery and they never saw my package being delivered. So I called UPS and they said my pac...

multiple items in one package

I have seen where a customer can combine orders to ship together, however I am looking for something different and haven't found the answer.My products are heavy, so I need different shipping prices if a customer orders more than one. I have a set sh...

Shipping options when listing an auction.

Not sure I did this right the first time -- so will ask again.When I created a listing for some used event tickets I had the option of choosing 1st Class Letter -- package was 3 ounces and the flat bubble envelope measured 6" by 9". However, when I w...

I received money back on an insurance claim through ShipCover, now package is on its way back to me.

I received money back ($599.99) on an insurance claim through ShipCover, now the package is on its way back to me. The tracking shows the item went to destination state, came back to mine and sat for a while (shipped Dec 3rd, arrived at buyers house ...

Shipping Insurance

Just sold a $4k piece of computer equipment, when I went to shipping labels there was no option for adding insurance! What happened? It gave me the option of "declared value" of a $1000...If shipment is damaged I'm out $3K and that's IF they pay out ...

Resolved! Bought UPS Label from eBay and Now I Can't File a Damage Claim

I sold a vintage clock with glass dome and purchased a UPS label from eBay. The well-packed and taped box was damaged by UPS and the well-packed contents still resulted in a broken glass dome. The buyer reached out and because a dome was not availabl...