Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Bought a product but the listing of it was removed, What to do now?

Hey, i bought a backpack on august 12, on the 13 i got a notification that my item was shipped, but since then, it hasn't gotten an update if i check the tracking that ebay provides, but if i check with the same tracking number on other sites like 17...

Shipping charges x2

Why do I get charged .50 cents on shipping on top of a final value fee that includes the shipping price? I'm essentially being charged twice for shipping.

eBay needs to stop sellers from over charging for shipping.

On several occasions I have looked at items for sale and found sellers have more than one item of the same thing. They list an amount for the item and shipping. If your interested in more than one item they want to charge you the same shipping amount...

Seller will not ship until my payment has cleared their bank

I purchased an item from a seller 5 days ago and had not received notification it had shipped so I went to check the listing for shipping time. I know, my fault not to have checked sooner. But I did not want to inquire about it prematurely. I went ba...

Seller did not credit purchase price for accepted return in 30 days

The seller accepted the return, return was delivered via tracking, but seller never credited any money. Misunderstood that I had 30 days to resolve issue with seller, before I could ask eBay for help, not that I needed to contact eBay in 30 days.Send...

Will ebay be on my side for this?

Hello,A dumb question here. I purchased an item on August 20th, it was advertised as international priority shipping. It only yesterday got to the international shipping place after 8 days of ground shipping.Now I paid $30 for the shipping to be prio...

Problem with reciveing a parcel!

My parcel was sent back to seller by hermes....now the seller delays a redelivery or a refund ...he.s doing this for 3 weeks....i also try to open a case to ebay but was quickly closed because seller tried to deliver so bassicly it.s not his fault......

Shipping panoramic puzzles

How would one go about shipping a panoramic puzzle? The size is 16"x8. Anyone have experience in this type of thing?

Seller tried to scam me, then eBay screwed me over

I just need to vent a bit really. I sold a headlight on eBay and the seller reported some damage and provided photos, asking for a discount. The two mounting tabs on the top of the headlight were supposedly broken. I offered a full refund for the ret...

Resolved! Opinions on partial refund!

I sold a foot massager on June 28th for $233 that retails for $600. It was new, open box.2 days after she received it she messages me saying that it worked fine for 2 days and then all of a sudden it isn't working. I told her I would contact the comp...

Resolved! Buyer requests delayed shipping; When to call eBay and request Late Shipment Defect removal?

Sold an item today and received a note from the Buyer (attached to the Order) requesting a shipping delay of four days. (My normal handling time is one day.) I responded to Buyer saying I will be happy to do so. Review of similar threads show that eB...

Buyer wants to send back item, he didn't purchase...

Hi all...Received this is my ebay inbox this morning: New message from: ****** (4) "My company bought your cashmaster omega 230, and it is not working. The power button is flashing red and green which indicates a faulty battery. I called customer sup...

Ebay wants to keep the Universal Postal Union. DO NOT BE FOOLED! This is BAD for US sellers!

USPS - High domestic postage rates are stifling American Businesses, particularly Small Businesses, and need to be dramatically lowered! Because of the current agreement, it is cheaper to ship from the other side of the world than from Elkhart to Gos...

Resolved! Combined Shipping Issue

Greetings All: A buyer has purchased two suits and the deal we struck was to send them combined & I refund her the difference. She purchased one BIN days ago and won the other on auction today. When I go to combine, everything goes well until I am to...

Your case is on hold

Hello, Actually I wasn't interesting to post in community, usually I like to keep this kind of subject with the "help/support center and/or customer center" & privately ..TBH; No big deal but I mean the only situation I have here to talk directly wit...