Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Buyer lied about condition and says it didn’t come with what it was supposed to.

So I recently sold a Blue snowball microphone, this is a usb microphone. The buyer purchased it and I shipped it out the next day with 2 day shipping. The buyer then messages me saying he needs to return it because it’s missing a “cable”. I say, you ...

Resolved! Media Mail no longer an option

I just received my first returned item for POSTAGE DUE for a MEDIA MAIL shipment. When asked about it, the postal clerk told me that I cannot ship movies (dvds, blurays, videotapes) video games or books that are deemed as entertainment. Only educatio...

How i set re-stocking fee?

I am new on ebay. Please tell me, how can i set re-stocking fee for my listing?

Global Shipping Program Not Showing On All Listings

Hi there! This happened to me before and I opted out at that time. I recently opted back in to GSP. It was working fine. Today I noticed a lot of my listings are showing exclusions even though I do not have any on any shipping profile or in my settin...

Resolved! New eBay shipping page sucks.

I have been shipping items since 2004 and the new shipping page causes me endless grief. Often it does not give me services I have specified in my listings and substitutes in services I haven't specified or are against USPS regulations. I got around ...

Determining shipping costs and best shipping for a cast iron cylinder head

I'm thinking of listing used parts from my '65 Rambler for sale. I have a cast iron cylinder head for a 195.6" 6 cylinder motor. Being cast iron, it's kind of longish and very heavy. I haven't weighed it, but I'm guessing at least 60 pounds. My thoug...

Returning an 35 Pound Item eBay provided a USPS First Class Return Service Label?

I sent a return request to a seller because the item wasn't what I expected. They accepted and I proceeded to use eBay's pre-paid return label (which they would charge my PayPal account for). The label generated was a First Class Package Return Servi...

Changing my default handling time.

I would like to change my handling time permanently from 2 days to 5 days. I list using the Ebay app on my iPhone. When listing I forget to change the handling time. As a college student I find it very difficult to meet the 2 day deadline. As a resul...

Resolved! Shipping got stuck in transit more than 24 days

My package got stuck in usps regional facility for 24 days. Only 5 days remaining to end the expected delivery date. Tracking is not updating for 24 days.

Resolved! Seller sent me wrong item, want to change from exchange to refund

Hey, a seller sent me the wrong item and I just want to switch from returning/switching the item to a full refund. Will cancelling and making a new return request be possible? I want to just get a refund because the seller has negative reviews for th...

No ship sellers: Ebay will really make money now

Too many times to count, I have purchased something on Ebay, received a tracking number and the seller doesn't ship. Ebay gets to hold my money for three weeks and I don't have the use of my money, but ,of course, Ebay gets the use of my money now th...

Buyer is claiming I sent him a totally damaged item, when it's not possible (see details)

Hi guys, so I listed this item on eBay: https://www.ebay.com/itm/254316442362As you can see, this item is made of metal frame and is very durable. I sent this item 100% in the condition I listed in- it's exactly the same as the photos I attached.So a...

Seller Marked Item As Shipped w/ No Tracking #, Not Showing Up On USPS Informed Delivery

Hi everyone.I have a question that maybe someone else can answer for me. I've done business with the same seller multiple times and really enjoy buying from him. Whenever he shipped me something in the past he would mark it as shipped with no trackin...

first class to Japan - does it get scanned delivered?

anyone know if first class mail to Japan will get scanned on delivery?Seems like if anyone would they would. Guy wants to buy an LP record and doesn't want to pay $52 if it can go for $24.

Bought a product but the listing of it was removed, What to do now?

Hey, i bought a backpack on august 12, on the 13 i got a notification that my item was shipped, but since then, it hasn't gotten an update if i check the tracking that ebay provides, but if i check with the same tracking number on other sites like 17...