Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Message from buyer stating they only received one item not two

A buyer states they received only one record though the auction stated two records. I was messaged today about his. It turned out this person had the wrong seller (I shipped both records to another buyer) and I messaged this person back. However, thi...

Question about Guaranteed Delivery...must set listings to immediate payment?

I was hoping someone could clarify how I would use the new guaranteed delivery option, along with the current promotion I am using. All of my listings are currently being promoted as "Buy two get free shipping." I noticed that in order to guarantee t...

Problem returning a 2 lb item with a First Class Return label

I was automatically issued a First Class Return label when returning a 2 pound item (which originally had free shipping). I asked about it on the boards a few days ago and several posters told me that First Class returns can weigh up to 70 lbs. I wen...

FREE shipping

I've recentley started offering free shipping. Is there a way to see the total that I have spent on labels without me having to manually keep track?? I can see in the lables section each price per label but I am wanting a total amount I spent. Thanks...

Resolved! Shipping from China

I know it takes awhile to get items shipped from China, but this is strange. I ordered some artificial plants, two different sellers, the first batch arrived within a few weeks, without tracking. The second batch is stuck somewhere. It got to Los Ang...

Global Shipping Issues ( Ebay Motors, Parts and Accessories )

Hello I am reaching out to the community here. I cannot seem to get any strait answers from Ebay to help resolve my issue. My issue is with my products simply being offered on the GSP program. It seems all of my listings are only being offered to US ...

eBay Guaranteed Delivery - Dedicated Discussion Board

Hi Community, Today we launched sign-up for eBay Guaranteed Delivery for qualified sellers. If you have questions that aren't covered on the site or in the FAQ's you can post your questions to our new dedicated discussion board. Thank you.

tracking number winit with no information? what should i do ?? help!!!!

hi guys i bought some itens in 10 august (26 days ago) and the seller priveded an tracking number with 30 numbers , but the ebay still showing the same message until know"The seller has provided a tracking number. The tracking status will be updated ...

Calculated shipping doubling amount

Hi,I know calculated shipping is a frequent flyer here so forgive me if I missed the answer. I've had a really good run using FedEx and calculated shipping for my bigger items. I never expect a penny for penny match but it's gone pretty well until re...

enquire

I want to know if ebay can ship to Ghana and if i can pay for items with my visa card?

GSP & Return to Sender - Invalid Address

Hi, maybe you can point me in the right direction, I've been waiting for a purchase was supposed to be shipped via GSP but I got a message that the shipment is being sent back to the seller because of an invalid address. Yesterday I received 3 contra...

I bought defective merchandise and cant get it resolved

I bought a 'new' Nikon camera in March. Within 2 weeks we discovered that it didint work properly. After three emails to the seller, they told me to contact Nikon. Nikon sends me lable to send to their warranty center in Illinois. They lose it for ab...

Mailed a package a couple days late than the mailing date on the label, will it get processed?

So I accidentally printed the wrong mailing date on a package, the mailing date was July 29th and I put it in the drop off box late on July 31st night. I put it in along with other packages, which I have tracked and have been processed. However, this...

Error at the ebay shipping center in Erlanger

I bought an item via the global shipping program. Received the package but what was inside was not for me. A bought a topps star wars card and received a small auto part(fuel/gas door hinge). I know it,s not the seller error. The error was made by so...

eBay's tracking doesn't work

About a month and a half ago, i bought something, the tracking seemed to work, untill June 26th, where it got to "Handed over carrier/Left for destination". The tracking was updated properly on the tracking services the post offices give (both my cou...