Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! Painting Costs $500 to Ship? How to Ship a Painting, Thanks!

Hi There,I'm truly hoping someone may have some feedback on the following situation. I have a painting to sell that is large, but not gigantic. It measures approximately 44" inches square. It turns out that the USPS can't ship it due to its size. I w...

A scamming seller protected by Ebay

So I received a non working counterfeit product. Seller promised to sent a replacament which he never did. Eventually I opened a request for a full refund. Ebay set multiple deadlines for the seller to respond and he never did. From Jun 10th the case...

Seller rejected refund claim & Ebay closed the case, but just received proof item returned

Hi All, Hope I can get some advise on the following issue... 1. I made a request to return an item (the part does not fit my car)2. Made the request to return the item on 5th May 20173. Seller approved the request and furnished a return address4. I a...

Seller asking me to change my feedback

Not sure if this is in the right section, but I'm just looking for some opinions/correct information. I recently bought a tapestry from an Indian seller and when I received it I realized it was much smaller than the dimensions in the listing, smelled...

Won't Use FedEx for Shipments anymore

After multiple shipments that wound up costing 50% higher than what the eBay system showed it should clost, I will never use FedEx again. The buyer pays a certain amount and when I get the bill from PayPal, I wind up losing money on the transaction d...

eBay closed a case in my favor but then refunded the buyer

To make a long story short, nearly 3 weeks ago I sold an item. A day after the buyer received it, they requested a refund stating that the item was damaged. Even though I state that I don't accept refunds I know how things really work on eBay and acc...

SNAD Return...Contact Seller First?

I haven't done a return in forever, so here is my question: Do I contact the seller first via ebay messages that I want to return an item and ask him to issue a return label? Or do I go right to filing a return request via ebay? In case of the first,...

Resolved! The last four numbers on ZIP codes.......

Is it neccisary to look up and add those last four numbers (used for PO boxes) after the first five numbers of the Zip code?

USPS tracking stuck at "Shipping Label Created"

The tracking information has been stuck at "Shipping Label Created" for four days now. I'm starting to get worried. The tracking number is:9405509699938025748051

Resolved! Local Pickup

If I sell a $1000.00 item as Buy It Now for local pickup, customer purchases it and I arrange for him to pay cash upon receipt of item - and customer does not follow through, am I assessed a final value fee of $100.00 even though sale was never compl...

I may be receiving an unfair negative feedback...what can I do?

I recently sold a cheap guitar strap. It was packed securely in a small box and shipped within 24 hrs. to the home address the buyer provided. Today I received an irate message informing me that it had not been received. When he went to the post offi...

Resolved! Combined shipping now means one tracking number and one pkg not two.What to do about the second trac

A customer purchased from me Saturday and then purchased again the next night.I combined in to one package but now I have two tracking numbers for the two seperate purchases.How do I remove the number that is not needed or inform Ebay that both packa...

New work days and cut-off time options

I find out that ebay's about have new workd days and cut off time options:http://pages.ebay.com/seller-center/seller-updates/2017spring/shipping-tools.html#m17-1-tb1 It's very similar to their current cut off time option, but they give us an option t...

Fraud seller

Dear All!I ordered on the 28th June 2017 from the UK. Item was marked as shipped the same day. It has not arrived up until now.Please see our messaging below: Jul. 18The seller sent a messageComments RZ271494137GB apologies for previous reply it was ...

You don't have permission to access "http://www.ebay.com/rtn/Return/SendMessage" on this server.

Hi, I'm trying to reply to a seller's message regarding a return, but I can't seem to reply to the message without getting an error that says: You don't have permission to access "http://www.ebay.com/rtn/Return/SendMessage" on this server. Reference ...