Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Sold an item that buyer claims is damaged

I sold a designer handbag a few weeks back that was brand new with tags. I saw that it was delivered on August 16th. The buyer wrote today and stated that she just received it today. She claimed that it was not as described torn and defective. She di...

item canceled

hi my name is Sandy on August 10th i recently brought a 10 piece set of Disney Pins and up to this point (three weeks) after the intentional sale of these pins, the available or the estimated arrival time was set as August 15 -20 i paid 9.99 with my ...

CANNOT GET A REFUND FOR AN ITEM THAT I DID NOT ORDER

First there are no addresses to send a letter anywhere!! I am writing to dispute fraudulent activity that occurred on my account that was not handled properly. I cannot find any other mailing or email address to send this to.I had received an email t...

"Changed my mind" and other return reasons

I know a lot has changed on ebay regarding returns, so I wanted to brush up and ask some questions here. In the past, certain return reasons were the buyer's responsibility, such as "changed mind" or "ordered by accident." In such a cases, it used to...

Buyer claims NAD Auto return says can't print label whos responsible

The buyer stated the item wasn't silver. The description says only one side is silver. He says he only buys from his phone and no way to print return label. The item was described correctly and says he buys stuff from the internet not to return it an...

Anyone hear why label notification e-mails no longer note item

Has anyone heard from Ebay why the new shipping label notification e-mails generated by the new shipping label page no longer notes which item in the subject line? I use to get an e-mail noting "Shipping label created for [item name]". The new notifi...

How has the new Dimensional Weight postage increase affected your EBAY sales?

The rate hike by the USPS for packages larger than 12"x12"x12" or 1 Cu Ft is a great increase on postage. Items like a comforter for example that may only weigh 2# will cost too much in postage for me to sell and ship. Where I might have only paid $7...

Return for new item

I received a broken item, and I send it back to the seller asking for a replacement.Seller received item 4 days ago, but still won't ship new item, either won't reply to messages. How many days needs to ask ebay for refund if seller don't ship?

The Real Reason Why USPS Jacked Up Shipping Costs For Printing Our Own Labels!!

On June 23rd, USPS raised their rates astronomically. Now even Parcel Select is subjected to a DIM increase of greater than 1 cubic foot (12"x12"x12" or larger) going to all zones which is now considered oversized. As a buyer and a seller, packages g...

Buyer won auction from country i don't ship to

I sold an item and I only ship to Canada and USA. The buyer, from Austria bid on the auction and won. He asked for an invoice which I sent to him regardless of his location and he thinks it's too high (which it is thank you Canada post) and doesn't w...

Problem with Buyer's address

Hi, I just recently had a package I had mailed out last week returned to me by USPS with the reason being there was no such address. I checked the postage label and the buyer's address was correct, no typos and no damaged to the label. I then contact...

Resolved! Refunding Seller Fees

Hi Everyone. Long-time eBay user, but new seller. Recently I had an issue with a supplier on a particular product, and my return rate for that product was higher than anticipated. A number of buyers opened formal returns through Ebay, while others si...

Resolved! How to view DOMESTIC SHIPPING charged for a Global Shipping item

Hello. I am using the GSP. I need to view the domestic shipping cost my buyer paid. I can only see the full shipping amount they paid. How do I do that? I found the breakdown before, but it was on a Return. Thank you.

Item Not rec'd, shipper returned it to seller, refuses refund, eBay CS decided for seller?

Seller's shipper (USPS) dropped the ball and could not find the item when I visited the Post Office. Then they shipped it back. Seller did not respond for a week so I went to eBay Resolution. The tracking CLEARLY shows it was not delivered and was se...

PLEASE HELP: New seller needs some feedback on first refund request from buyer!!

So I'm a fairly new seller to Ebay I've been selling on here for maybe a little over a year now, but I've made sure to keep all my interactions with my customers very professional and polite. I'm extremely nervous because I've heard nothing but absol...