Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

Tracking Info Says "No Access" -- Huh????

"No access" is given as a reason package was not delivered. I guess it was not delivered.If this is true for any reason and the package is never delivered, then what? Does ebay hold me financially responsible for this? Will they give my payment back ...

Errors on Fedex shipping label page. (March 24, 2020)

Now on March 24 2020, when I attempt to print a Fedex label I get an error stating "Additional text on the label can be up to 50 characters long". The default TO address is something like the folllowing: SomeoneMIDNAME Mendez1234 SW 123th Ave Fl 1234...

Shipping to USA?

Hello, can I block buyers from the United States of America? I am shipping at a net loss to that country. Thank you.

Buyer modified and returned iPhone

I recently sold an iPhone 7 for Parts or Repair As-is, with conditions being noted including iC locked and a cracked screen. Well after receiving the item the buyer sends a return request due to me not noting the cracked screen along with his two pho...

Shipping

How can i make a default shipping excluded country list? It is very difficult to do it in every listing.

Shipping options for sellers outside of the U.S.?

Hello! I'm a seller based in Japan, selling to most countries. I have a problem that I'm not sure can be fixed. Back in April, Japan Post has stopped airmail services to a few countries such as the U.S., Ireland, Australia, and a few others that I do...

How to go about returning goods to seller whom do not want the return?

Seller sent me the wrong item (with some broken trinkets) , I asked for a refund and said I will return the item he sent (my bank advised me to do so---as I imagine all the hassle I must go through I already felt very upset), but he refused even said...

How do I send a video

How do I send a video to a seller? A radio I bought came in today but has an issue turning on. Seller wants a video but ebay only accepts pictures. What to do?

FedEx Second DELIVERY EXCEPTION

I'm a seller located in Tokyo, Japan.A buyer in Pine CO, US purchased one of my items and paid (Item price $2.22 + $21.50 Shipping) for it on Sunday, Sep. 30.I shipped the item on Tuesday, Oct. 1 via FedEx Envelope, added the tracking number to the e...

Mail overdue -- open case with USPS

I had my doubts about this, even though others on the board have said it works. I had a book that had gone into one of the USPS Black Holes, Richmond, CA, which was a oubliette even before COVID. It theoretically was in a shipping container for 3 wee...

Current return window? Sending back is going to be difficult

I purchased a collectible item I intended to keep mint in box. The seller mailed it in a thin plastic envelope with no padding, rather than a cardboard box as should have been used, naturally a good portion of the box is smashed and, for all I know, ...

I was charged twice for a return, how can I reclaim one of them?

I sold a Keurig to a customer for $135 and the customer issued a return when it arrived because they changed their mind. So eBay issued a return and charged my PayPal for the return in the amount of $135, to which I transferred money to pay the balan...

Prohibited Item

Why was a camera part classed as a prohibited item ? I’m told don’t worry you will get your money back !” I DONT WANT THE MONEY I WANT THE ITEM“I have sent and receive the very same type of parts many times and now I’m told I won’t receive it and it ...

Resolved! Buyer claims item never arrived, tracking shows delivered, case opened.

Hi, I sold an item and the tracking shows that it has been delivered. The same day it said delivered, the buyer messaged me saying that she has not gotten her item, despite the tracking saying that it has been delivered. I told her the tracking numbe...

Resolved! Buyer wants to pay me for shipping through PayPal, though it’s local pickup

Pretty much what the title says, buyer bought item thinking it was shipping, but it was local pickup. Says he will pay the shipping difference. is there any negatives to this? User has almost 1000 feedback. thanks.