Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

not able to generate label

Does anyone else keep getting this message when tryin to print a label.. "Something went wrong and we were not able to generate the label." This has been happing a lot lately.

Don’t have code to enter for local pickup

I had a buyer request local pickup as she lives in my area. Fine by me, but I had never done it before. After the auction we arranged the pickup via eBay messages. She selected local pickup and paid via PayPal. I didn’t realize I needed the code till...

Excluded Countries that are NOT selected in Preferences

Hello, I only chose to exclude three countries for my ebay listings. Those being Italy, Spain, and Ukraine. I have confirmed that in my preferences, those are the only three countries that are selected. However, on my listings, the list below appears...

Item sold for more than Global Shipping Program limit. How to best ship to Thailand?

Hi guys, I had a rare concert shirt that sold for more than expected to a buyer in Thailand. https://www.ebay.com/itm/Vintage-Sonic-Youth-T-shirt-XL-Hysteric-Astronauts-Yellow-1992-Nirvana/233709744724?ssPageName=STRK%3AMEBIDX%3AIT&_trksid=p2060353.m...

Seriously, it's been 1 time this entire year that they actually paid out and it was for a lost item.

Seriously, it's been 1 time this entire year that they actually paid out and it was for a lost item. They rarely if ever pay for broken items and are constantly asking for the item to be brought to the post office.... (even when the item isn't in my ...

ITEM NOT RECEIVED

Hi, i bought an item from a seller. H96 Max Android 9.0 TV BOX from one seller. Which i Paid for 0n 29th March,2020. The item has not arrived and all information regarding that seller has disappeared from the ebay platform. All the information regard...

Free Shipping, Free Returns on Heavy Collectible Items

Ebay:I understand keeping up with the market and the trend for free shipping on certain products. However, I am struggling with the idea of glass collectibles/antiques that take several hours to package and weigh a lot. This causes the shipping to be...

Changed address in the middle of non payment case

Hello, I had a customer that Bought a item and didn't pay. He had no contact with me until the last day of the case closing when he paid. Shipped item to address given . Package shows delivered and now he claims he never received it. Now it shows a d...

When Seller Pays More than Buyer for Shipping

Kind of new to selling. I've come across a couple of transactions where I end up paying more for shipping than the buyer. What did I do wrong? I have them set up as the buyer pays for shipping. One example... sending at 9 oz poly bag (folded to keep ...

RETURN - USPS showing del'd 2 me 9/19 but awaiting scan 9/20? No package but NO SELLER PROTECTION!

I have been selling on ebay since 2006 and have probably written them a handful of times regarding issues. I mean I'm a really easy to get along with, make you a lot of FVF kind of seller. Today, I have a package that was returned by a buyer and the ...

global shipping program BUG on accepted offers

Second time this has happened this month when we've accepted an offer from an international buyer (Canada and Norway): global shipping program does NOT auto input shipping costs on buyer's invoice, and there's no option to manually input global shipp...

Return Lapsed

I wanted to return the shoes that I ordered from Ebay. I never received the shipping Label and its not even a month now and they say that the return period has expired. I don't see my order anywhere, neither in the returns or purchased. There's no wa...

Hi Need Help Anyone?

So recently I had an automatic return on a very heavy sweater/jacket. Buyer says it was way to big for her. Are we sure that she was charged the shipping and how can I ck this? Has anyone gone over there fee's one by one to make sure that the buyers ...

Lost package Global Shipping program

I shipped a package via USPS to the airport (KY), so it could be handed off to Global Shipping. How do I start a missing package with Global Shipping? It has been over 40 days with no movement. USPS cannot confirm/deny that the package was delivered,...