Shipping

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Payment dispute details

I had a customer complaining that an item arrived damaged, and he sent me pictures. So I told him to open a case on eBay and say it arrived damaged. Because GSP covered this many times before. Instead, he opens a case on Paypal, with the reason being...

Do flash cards qualify for Media Mail?

I'm looking to sell Division flash cards, like the one below https://www.ebay.com/itm/Math-Division-flash-cards-170-FLASH-CARDS-DIVISION-thru-144-12/283433335084?epid=1600813767&hash=item41fdf1792c:g:8TQAAOSwX7Bac9IP

shipping question

When selling and entering the shipping information, I choose USPS Flat Rate box. Do I still need to put the weight and the dimensions of the box in the areas below? Putting in the weight isn't a problem but I have had difficulty putting the dimension...

Can I add comments to return after I receive item back from buyer?

A buyer has initiated a fraudulent return against me claiming item was not as described. I accepted it because I had no choice and didn't want to lose the item. When I receive it back can I take photos of it proving that the excuses provided in the "...

eBay teams up with UPS to offer new shipping options on its marketplace.

Does that mean they are dropping FedEx? Or will be have both?

Return created by buyer

Hi eBay communityI'm Sharon and I need some advise on this transaction.I had listed a 14k gold watch about a month ago. In my listing I stated that the watch was a quartz watch in good working condition but it only needed a new battery.. I originally...

new return policy

Maybe I've missed it but I cannot find anywhere what ebay is going to charge us for return postage. I've sold on here for 15 years. Between the managed payments and the return policies it's getting as bad as Amazon. Greedy asshats.

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Found it

Selling to Chile - USPS First Class, or Ebay international Standard Delivery?

I sold an item to Chile, the options to send it are 1) USPS First Class 2) Ebay international Standard Delivery The item, an old Elvis tape, is about 1 pound and worth about $50... With EISD, will buyer have to pay hefty customs fees?How about with F...

Any other sellers forced to use pending payments for shipping labels instead of Paypal?

Any other sellers have this problem? I have had managed payments since Aug 10. I have always used PayPal to purchase my ebay shipping labels. Two days ago ebay stopped taking my PayPal for shipping label payments. Three different reps told me to just...

Wrong item shipped to another country

Hi, I pulled a brain fart and shipped a wrong high priced item to Canada. I shipped a wrong high value box of trading cards valued at $2000.00. I am working with the customer to get the wrong item back and ship the correct item to buyer. Shipping a r...

Ebay GSP size discrepency

I am trying to ship a box that is 31x7x26 and weighs 22lbs to Iceland from the USA. The shipping page, when not filled out says "27" in length and 84" in length and girth" When I enter my dimensions it says "We could not get a quote for this service ...

buyer cancel the payment

HI I have a problem with the buyer , she want to cancel the payment, but I have already pay the shipping label, my question, If I cancel it because the buyer ask me to doit, How I can take the payment for the shipping label, because this buyer have t...

Resolved! shipping cost

i want to print a shipping label for Fedex home and I keeping getting fedex express as cheaper. 75% off is this true? Never had this happen before. I printed the label now i'm afraid to use it.

Bad customer service

I purchased $26.99 10,000LM led and they sent me a wrong item 6,000LM led in a smashed box. When i wrote to them they only offered me a credit of $3 when the 6,000LM is around $16 what an insult. They never fixed my problem they finally yesterday sen...