Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

EBay is not discounting Regional Rate Boxes

USPS Click N Ship has the EXACT same rate as EBay on Regional Rate boxes. There is no discount on EBay.

Refusing delivery because of postage due on USPS Flat-Rate boxes...

Hi all, This is the first time I've encountered this scenario so I figured I'd post about it. I've read about this from the seller's perspective but I figured I'd post from a buyer's perspective. Today I received a shipment from a seller who used a F...

Buyer Had Wrong Address wants me to pay for reship

Hi thereI have a buyer that purchased an item from me.. She had moved and didn't change the address. It was a P.O. Box so the package is now enroute back to me..My listing was "free shipping" and she wants me to reship to her. I already paid to ship ...

Resolved! Do returns affect seller standing?

I have a few buyers who say the item doesn't fit, and I'm more than happy to process the return for them and send a replacement, but I'm just wondering if this results in my account standing being affected? I already have a 2% return rate, so I'm wor...

Are Canada/Australia/UK still experiencing lengthy delivery/shipping delays?

I probably should have asked this in the other Shipping thread, but does anyone have firsthand knowledge regarding the current status of shipping delays to International destinations, primarily Canada, Australia, and the UK? I checked usps.com and di...

Managed payments refunds and authorizing.bank withdrawal

Hello, I was hoping someone could help me with refunds on managed payments. I understand a hold is placed on the money when a returned is started and that hold is released after I refund the buyer. The money on hold is released a few days later and t...

FedEx tracking incorrect?

I have now had 2 buyers tell me their FedEx package shows it was delivered but claim they don't have it. I dropped off maybe 5 packages for FedEx and 3 have scanned and show some travel, but these 2 don't even show they were scanned and accepted ... ...

You say you shipped the item

So you printed a label, but that doesn't mean you really shipped the item. Too many sellers say they shipped the item, but they really didn't. Printing a label should never be a reason to tell a buyer your item has shipped. Take the item to the USPS ...

FEDEX FRAUD WITH OVERCHARGING BILLS TO SELLERS ON EBAY.

PLEASE if you are using Fedex to ship your items CHECK THE INVOICES Frequently I used a prepay EBAY RATE labels from Ebay. I stoped now because they are OVERCHARGING US.When I was checking my invoices on Ebay, I discovered a substantial difference in...

seller breaks item wants return

Recently sold items. They were sold in good condition and received in good condition. Buyer installed both item and broke one. He wanted a return on it since it broke. I told him you broke it, not my problem. Buyer opened a case using the excuse item...

HELP - ANY SUGGESTIONS WHAT I CAN DO

I purchased the Autoclave below from the company. I received the item on September 14, 2020. I used the autoclave 3 times and it stopped working. I contacted the seller beginning on November 9, 2020 which was within the 60 day money back guarantee. F...

2020 Holiday Carrier Shipping Deadlines Announcement

I suggest allowing an additional 2 weeks for all the dates listed on the Announcement today ...2-3 Day Priority mail is taking 7-10 days and that was before the Holiday rush (last 2 weeks) ... I doubt it will improve. Just my 2 cents, this is NOT a s...

As a seller, would I be liable to pay buyers import duties?

I shipped the product withing 2 days after the sale through UPS. 2 days later Buyer messaged me, he wants to return the shipment and ask for refund because their government may charge him import tax (His estimated value is 150 Euros). But shipment is...

Nice surprise - partial REFUND on shipping cost

Something positive today - got a whooping $1.24 refund on a shipping label because apparently I printed label for 1 lb while it was only 12 oz (it actually was 12 oz). Got an email from eBay, and I see it in PayPal as a credit, but it`s not available...

Item does not work only after 3 uses

I bought a monster truck for my son for £50. Its designed for outside all terrain use but we only used it once outdoors and couple of times indoors. Now the car stopped working. We emailed the seller but no response. Ebay got involved, but they only ...