Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Temporary Postal Increase

Does anyone know if eBay's postage prices will increase to cover the holiday increase from the Post Office? Or will their discounts increase to cover it? I got a notice from my postage provider about it this morning and am wondering if I need to swit...

Confusing ebay Message

Hello,I've recently (Sep 25, 2020) ordered an item.On my "Purchase History" page, the item appears with the Estimated delivery date for Nov 03, 2020 - Nov 22, 2020.Today however, I've received what seems to be an automatic system message from ebay re...

Delaying Shipments Because of Multiple Items

I am a small time seller trying to keep my eBay activity low key and pleasant. Most of the items I sell are small paper item (brochures, maps, postcards, etc.) I sometimes have one bidder buy multiple items, and I reach out in those cases to see if t...

Dutch postal

Can I use dutch postal parcel service in ebay.

Not Seeing Fedex Ground As An Option

Hi Guys When I'm shipping to a business I only have Fedex Home Delivery as an option. Fedex Ground isn't an option. Is anyone else having the same issue? Thank you

Bought ‘fake vintage’ on accident

Hi, i recently bought an fake vintage shirt for 640 dollars... i only found out it was fake after the seller already send it but the order says not eligible for returns. I’m scared i won’t get my money back since it’s hard to tell the difference of t...

Set combined shipping to a limit

How do you set combined shipping to a limit? For instanceI have a combined flat rate rule that adds $1 per item but after 3 items I would like it to stop adding the extra $1 as I can ship a lot of the item at that price. Looked through here and found...

fedx month long journey

fedx package went on journey . driver couldn't find my address and they destroyed the package and returned it back to the sender . Wednesday , 10/07/20203:45 pmDallas, TXDelivered Expand History Wednesday , 10/07/20203:45 pmDallas, TXDelivered Wednes...

how to get UPS insurance with ebay label

We have used Fedex for years and get the added insurance coverage for most of our items. Now that ebay has UPS available, I would like to use them sometimes as they seem to be quite a bit cheaper for some of the heavy items we sell. However, I don't ...

Part of order is wrong

I bought a complete delete kit for my truck, it came pretty quickly in 3 boxes. I took the kit to the garage that was going to install it and they installed the exhaust system that was in 2 of the boxes. Then they started to work on the engine sectio...

Fraudulent returns

I have a recent issue with a buyer that is also a seller. The buyer bought 4 items and then opened 4 returns claiming the items were fraudulent and leaving claims of fraud for 3 of the items which still have open return requests that I have excepted ...

I cant ship fedex or UPS

is this new I shipped UPS last week and it was great?

how you talk to a ebay live agent ? or contact them by phone?

I had a bad experience with a seller . He is ignoring my emails and he has a automated five star so i cant even put a bad review he stole money from me. I returned a phone that was defective and he returned half the amount and contacting ebay is impo...

If a BUYER closes a "Not as Described" claim - does that still count as a Service Metric Defect?

If a BUYER closes a "Not as Described" claim - does that still count as a Service Metric Defect?----------------------I have had a quite a few Return/Not as described cases opened in the last (3) months where the person files a claim BEFORE messaging...

Buyer opened return case claiming item was defective, it wasn't

What options do you realistically have here? Report the buyer and lose all the money from the shipping?The item wasn't cheap to ship. I already issued the refund because I know the policies on that. Is this all there is to it?