10-03-2020 06:38 PM
How do I send a video to a seller? A radio I bought came in today but has an issue turning on. Seller wants a video but ebay only accepts pictures. What to do?
10-03-2020 06:48 PM
Who is asking for proof? eBay doesn't ask for proof it doesn't work. They take the buyer's word it's not as described. If you havent done it yet file a not as described case in the Resolution Center or open a return item case in My eBay. The seller will have no choice but to refund, and furnish a return label if they want the radio back. If they don't accept the return and furnish a return label go back to the case in a few days and ask eBay to step in and force the seller to refund.