Seller Protections

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Dedicated Support Boards now Closing

Hi everyone, The eBay team wants to say a huge THANK YOU for sharing your questions and feedback on our 2018 Spring Seller Update. We really appreciate you taking the time out to chat with us. Our dedicated Seller Update support boards are now closin...

Resolved! Will Ebay protect sellers from chargeback claims as well on partial refunds?

"Starting June 1, 2018, if you offered free returns and an item is returned damaged or missing parts, you can issue a partial refund and we will protect you from any buyer claims and remove any negative or neutral feedback." What is the buyer initiat...

Seller Protections will only be for those who offer free returns? Are you dropping it for others?

When you offer free returns you'll be able to offer a partial refund if a returned item has been used or damaged, and eBay will protect you.Ebay seller protection already says this under their current seller protection policy: eBay protects you from ...

Resolved! Seller protection for faulty returns

The spring update states that sellers can issue a partial refund if a buyer returns an item that's not in the same condition as shipped. How exactly will this work? Do I as a seller have complete discretion to give a partial return, or can the buyer ...

Seller Protection

I keep seeing the statement: If you give 30 day free returns, you will have seller protection. So, If I choose not to give free 30 day returns, Not only do I lose my top seller status but I will also no longer get any seller protection? (even though ...

As a buyer, if I return an item, do I have to accept a partial refund, even if it’s not as describe?

As a buyer, if I buy something that’s not as described and I want to return it, is my only option to accept a partial refund at the sellers discretion?

Resolved! New Seller Metrics under growth tools

@raquel_bayarea "When you sell an item and the buyer notifies you that they have not received their item, or that it was not as described, your seller performance standard rating may be affected if you do not resolve the buyer request in a timely man...

Please expound on the Global Shipping Program statement in Spring Update

Please expound on the Global Shipping Program statement in Spring Update In the update (eBay seller protections FAQs) I read, “In situations where the package is damaged because of severe weather or limitations of a shipping carrier of a developing n...

Is Partial Refund Protection Only for Limited Categories?

On http://pages.ebay.com/seller-center/seller-updates/2018-spring/simplified-returns.html it states:Sellers will also be able to issue a partial refund for all returns where the item is returned used or damaged in select categories, including Busines...

2018 Spring Seller Update Seller Protections

A question on an excerpt from the 2018 Spring Seller Update. This is what it says:USA sellers will have to offer 30 Day FREE returns to qualify for TRS Plus and the discount. And they will offer these protections when you offer Free returns:"We'll pr...

eBay, please answer my question regarding returns and refunds with new seller update

Could someone from eBay please answer this: As a BUYER, if I purchase a designer handbag for $1000, regardless of whether the seller offers free returns or not, if I get the bag and it’s SNAD, is my only option to return for a partial refund at the s...

Live Video Broadcast, Feb 28th @ 12:30 pm PT - 2018 Spring Seller Update

Tune in at this link for a special one-hour live video broadcast all about the 2018 Spring Seller Update today at 12:30 pm PT.

Giving honest FB to buyers

I do understand from a business stand point why this is not allowed. It's a form of publicly shaming a buyer, but the sellers are being publicly shammed. This needs to be a 2 way street, and I know this somehow has to be controlled. There are some sc...

Paypal Disputes

A buyer maybe unhappy with a partial refund, dispute damage/use of returned merchandise, or claim an unscrupulous seller, and file a claim with paypal.This is a common practice when the buyer does not get his way on eBay.How/Can eBay protect the sell...

Increased false SNADS likely because of forced " FREE 30 day RETURN"

Does anyone else see this as a no-brainer to increasing false SNAD'sWhen bad buyers / RENTERS find out they will only get 50% refund back with these "FREE 30 DAY RETURNS" is it not going to just incite them to go SNAD to begin with?THANKS Ebay!!