@mandicrafts wrote:
A question on an excerpt from the 2018 Spring Seller Update. This is what it says:
USA sellers will have to offer 30 Day FREE returns to qualify for TRS Plus and the discount. And they will offer these protections when you offer Free returns:
"We'll protect you
You can expect eBay to protect your reputation and standards and to monitor buyer behavior after the sale.
Protections from events outside your control include:
When you ship an item on time and provide tracking, and it arrives late.
If you're impacted by carrier disruptions or severe weather.
If your buyer retracts their bid or doesn't pay.
If a buyer changes their order or requests something extra.
From buyers that have an unusual rate of complaints or returns.
If the buyer returns an item after they opened it, used it, or sent it back in a condition other than the one you sent it in."
Does this mean that eBay WILL NOT protect you from those circumstances if you do not offer Free Returns?
Would the statements therefore become....
"We will NOT protect from events outside of your control...."
Or was this just an unfortunate placement of those protections and they really WILL protect us no matter if we offer Free Returns or not?
mandicrafts,
We encourage sellers to offer free returns because it is a retail standard and a buyer expectation. However, when you choose not to offer free returns, we still employ several measures to protect you.
We'll monitor buyers who ask us to step often or file a lot of not as described cases, to ensure they're not taking advantage of the program and remove their feedback and defects. We have developed ways to detect if a buyer is misusing the "significantly not as described" reason for a return early in a returns process, and have the ability to prevent them starting a return and may restrict them from buying further. We are also publishing clearly defined guidelines for buyers about acceptable returns.
Thanks,
CK
