Returns

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Increasingly FRUSTRATING experience getting replacement from seller. How can I go forward with this?

I have been having a frustrating experience with a seller I have recently bought from and I'm hoping of getting some advice on how to move forward with this. If I can't, then I will at least get my experience out there. Back at the end of December of...

Resolved! How to not use eBay's Return Labels on auto-approved returns

We have auto-approved returns turned on - And most of the time, eBay provides the return label when approving - But I'd prefer to have the option each time to send our own vs eBay automatically supplying theirs to the buyer. Is this possible? Or woul...

Can't get a return ticket for obsolete phone

How do I get Ebay to contact me. I have contacted vendor who does not understand that a 2G phone will not work on the new towers. Getting the runaround. Need help getting Ebay to respond

Resolved! Return for an exchange

How do you go about return for an exchange when the return is past 30 days?

Resolved! what kind of feedback can i leave when i cant return an item (seller said no returns but it was too

Resolved! Return labels

A buyer initiated a return that I accepted. I am using an ebay return label that I “believe” I paid for, but don’t know how to find, which is another issue. there is a tracking number showing. How does the buyer receive that label? He says he’s waiti...

Need Advice Re: Seller

I ordered a blouse from a seller last week. Before it arrived, I discovered I already had the same top. (I bought it at the end of last summer and forgot about it.) I asked the seller if she could possibly catch the order before it was mailed and can...

Banned from Support

Hello, trying to get to the bottom of this. So long story short, someone opened a return that wasn’t justified and I reached out to chat support for help. The agent was “jenny” and let’s just say she was absolutely no help and said she’d give me a ca...

Need help

My friend used my ebay and paypal account to buy a smartphone. He received the item which is not full set as the seller said, he tried to return and already set on the ebay app for returning. The probles is he didn't sent back the item until now, and...

I need to talk anybody

I need to change refund asap

Refund with PayPal

I sold an item that got lost in the mail. I filed a report with USPS but no resolution. I gave the buyer a refund using PayPal and now e-bay keeps telling me to refund the buyer or they will issue a refund using my bank account. How do I let e-bay kn...

Ebay lied to me

I sold a juicer to someone for $285. The unit was working when I shipped the item. The buyer claimed it wasn't working when they used it. They claim the motor was dead. They requested a return label and refund. I contacted Ebay on what to do, I agree...

Resolved! Buyer wants to return item… Says it “does not fit… I had measurements clearly showing in my listing

Buyer wants to return jacket she purchased (“does not fit, too small”) … she has started the return process through eBay stating she wants to return it because jacket “does not fit, too small”. I had pertinent measurements clearly showing in my listi...

Return Shipping cost

I started the return process for a defective item. The seller agreed to the return; however, he cannot prepare the shipping labels. eBay gave me eight days to ship the item. Otherwise, the claim will be closed. After two days, I shipped the item and ...

Faulty lens

Hi there,I have just bought a lens that is so far off centred that it is not fit for purpose, it is in good condition but optically poor, do I have grounds to send it back for a refund even if he says no returns?Cheers.