Banned from Support

[sammyst-50]

Hello, trying to get to the bottom of this. 
So long story short, someone opened a return that wasn’t justified and I reached out to chat support for help. The agent was “jenny” and let’s just say she was absolutely no help and said she’d give me a call back in 10 minutes and never did. 

low an behold that was almost a week ago, since then I can not find a chat or phone option in “contact us” absolutely anywhere. Does not matter what my reasons are for support, there isn’t even an email option. 

it’s obvious that jenny is on a power trip and somehow banned me from both using the number or chat for support. The question is what the heck do I do now? I can’t even report her because I can’t contact anyone! 

[simba6]

It's very hard to get through to support anymore.  If a return case was opened, you have to provide a paid return before the case closes. If you don't, the buyer gets to keep the item for free, a refund is given on your dime and you get a ding for poor customer service.

There is NO such thing as no returns on this selling venue.

If you don't want it back, just issue a full refund.

[santamonicajeweler]

Jenny is getting paid minimum wage or just a little bit more, so I don't think, she has the power to ignore clients. She might be just started working for eBay and don't know how to get back to you. Or she might be overwhelmed by workload, who knows!?

Here, try this

Open an eBay page 

Top left corner, click on 'help & contact'

Click on 'buying'

Bottom of the page, left side, Click on 'returns and refunds'

Click on top of the page 'return an item for a refund '

Go to bottom right of the page, in very small print click on ' have us call you'

eBay will call you in 2-9 minutes 

Works for me!

[sammyst-50]

Maybe I was not clear enough? I’ve never had any issues getting in touch with eBay whether by phone or chat it’s never been an issue. Only after my chat with Jenny

did my contact options disappear entirely. I thought maybe it was because they were busy, but it’s now been a week and no options are still available no matter what I try. 

I’m pretty positive customer agents are able to block accounts from contacting support again if they deem the given issue irrelevant.

[santamonicajeweler]

I got you but I didn't want to be the barrel of bad news, they have the power to do that. It's only for your current case and wouldn't go forever 

You need to accept IND returns for 30 days, no matter,  justified or not! This site, eBay, is a private company and they could do pretty much whatever they want on return cases

I read the new User Agreement, updated March 11, 2022 for existing users. I encourage you to do the same

" 15. Disclaimer of Warranties; Limitation of Liability

We try to keep our Services safe, secure, and functioning properly, but we cannot guarantee the continuous operation of or access to our Services. Bid update and other notification functionality in eBay's applications may not occur in real time. Such functionality is subject to delays beyond eBay's control.

You agree that you are making use of our Services at your own risk, and that they are being provided to you on an "AS IS" and "AS AVAILABLE" basis. Accordingly, to the extent permitted by applicable law, we exclude all express or implied warranties, terms and conditions including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

In addition, to the extent permitted by applicable law, in no event will eBay (including our parent, subsidiaries, and affiliates, and our and their officers, directors, agents and employees) be liable to you or any third party under any claim at law or in equity for any consequential damages or losses (including, but not limited to, loss of money, goodwill or reputation, profits, other intangible losses, or any special, indirect, or consequential damages), and all such damages or losses are expressly excluded by this agreement whether or not they were foreseeable or eBay was advised of such damages or losses. Without limiting the generality of the foregoing, we (including our parent, subsidiaries, and affiliates, and our and their officers, directors, agents and employees) are not liable, and you agree not to hold us responsible, for any damages or losses (including, but not limited to, loss of money, goodwill or reputation, profits, other intangible losses, or any special, indirect, or consequential damages) resulting directly or indirectly from..."

www.ebay.com/help/policies/member-behaviour-policies/user-agreement?id=4259#15

'You agree that you are making use of our Services at your own risk ...' Very strong words there 

[stuff4divas]

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@sammyst-50 wrote:

... I can’t contact anyone! 

---

You can contact eBay via social media with a private message:

https://Facebook.com/ebay

AND-OR

https://Twitter.com/askebay

Great customer service reps on these 2 social media sites

[santamonicajeweler]

By the way

your return policy; 

"Returns:

Seller does not accept returns. If the item you received doesn't match the listing description, your purchase may be eligible for eBay Money Back Guarantee if the return request is made within 3 days from delivery."

Doesn't mean much. Buyers have 30 days to request/file for a return 

Most every step of the Returns are done by software. Once you sell, don't be so excited, look and see;

Who is the Buyer?

Where is the Buyer's location? 

Look on feedbacks, go deep to past actions 

Insure your packages

... Do whatever you can to limit your liabilities!