Returns

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Item not as described return request started before item was delivered??

11/12/24 - I had a seller request an INAD return on an item that they were stating they received a used item. I compared the pics they sent to what the listing showed and the items were different. The pics also reflected different packaging than what...

Buyer's Remorse turns into Payment Dispute

Here's the details:The buyer purchased this item at 7:28am on 11/21/24.The item was shipped out at 1:25pm on 11/21/24 (Same Day)Tracking Number: (Withheld) via USPSThe buyer then messaged me at 3:53pm, stating "Cancel This"I responded at 3:55pm, info...

Request to Return Item Due to Customs Charges

Hi,I want to return this item, but when I try to enter the item number, an error occurs. I’ve tried entering the correct item number multiple times, but the same error keeps happening.Please assist me in resolving this issue.Thank you.

Ebay refuses to refund, finds in seller's favor due to "never returned item"

I opened a return for Item Not As Described...Time passed, today I received an email from ebay that the seller had contacted ebay about the case and the case had been closed in the seller's favor since I never shipped the item back...But the seller n...

Buyer refunded but never returned item

Curious what my options are here, I did nothing wrong and now the buyer received a refund and never sent my item back. The whole story below, there has to be some kind of protection for sellers in situations like this…. Buyer bought an NFL autographe...

Return Labels

Can we get better service on return labels? Two selectable options, UPS and USPS and show return cost pricing. These are large items. Comparable outbound be like $28 UPS vs $76 USPS. So return rates I'm sure are similar, but I have no idea. Uploading...

Question For Experienced Ebay Sellers - Return

I had a return started yesterday on the following item.."Remington XR1430 Rechargeable Mens Shaver w/AcAdapter WORKS! No cradle/No blades" The return was not on the shaver but on the shaver cap. The shaver cap was not the main part of the listing. An...

Buyer abuses return policy

Hello, a buyer took a photo of a completely different item and claimed i swapped it in shipping. They requested a claim, all the while I thought ebay would ask me to send proof of delivery. The thing is, the item the buyer photographed weighs 5lbs, a...

RETURNING AN ITEM

IM TRYING TO RETURN AN ITEM THAT I BOUGHT THRU EBAY, THE ITEM CAN'T BE RETURN THRU USPS THEY SAY IT'S TO LARGE, THE RETURN LABLE THAT EBAY SENT ME IS THRU THE POST OFFICE PLEASE SEND ME A LABLE FROM FEX OR UPS...

I have been scammed out of my money, presale listing.

On the Sept.25, I purchased a Pokemon booster box presale item that is to ship on Nov.7. Upon buying the seller immediately marked the item as shipped and provided tracking details, however the tracking never indicated any shipping company has receiv...

account blocked due to refunds BBE

HelloI have been working as a seller for several years, had the status of TOP Seller Plus and have about 40% positive feedback and not a single negativeIt so happened that my rating became BBE and my payments were blocked due to unfair policies.The w...

Part failure under warranty

Order #16-10924-60917 has failed to the point that it is as faulty as the original. I would appreciate a replacement safety valve. Thank You!!

Shipping issues

Everything I shipped to my buyer was wrapped nicely. When he received it everything was smashed to pieces. during transit was when everything was broken. How do I go about this?

I Was an account holder, I bought a New watch, it's broken.

I am disabled and I did have an account here. I got a broken watch from a Seller. I can't reach him.

Return Problem

Trying to return an item "defective, doesn't work".Did the return request.Seller sent a message: Ship item to this U.S. address and if it doesn't work I'll send refund. And I'll refund the return shipping cost to your Paypal. (I no longer have paypal...