Returns

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Resolved! eBay customer Service - Fraud

Hello eBay community, The purpose of this post is to warn you about the incompetence of eBay customer Service. A seller recently asked me to buy a return label and promised to refund via eBay message. I received assurances from eBay customer Service ...

Resolved! First Experience - SNAD

Hey everybody! I wanted to tell my first experience with a SNAD and see everyone's thoughts and/or tips for future SNADs and how to deal with it.I just hit 1k in item sales and primarily sell trading cards. I've never had this issue until I sold my o...

“Does not fit” Return

Hi there, new seller here and I have a buyer who bought some truck parts. He was happy with the item until he went to install and they do not fit his truck, it was an oversight on his part as he really didn’t know what he had originally. They apparen...

Partial refund for an international shipment

Buyer has contacted me and explained that one of a set of 9 glasses was damaged during shipping. She would like to keep the 1. I explained the returns and refunds need to be handled via ebay but she says the only option provided is to return the full...

International partial refund

Hello, I am a buyer and purchased an item from UK which arrived damaged. I would like to keep the item because I think I can fix it. Is it possible to receive a partial refund from ebay since it was shipped to an international shipping hub through eb...

Return requested before item delivered

Hi! Newish seller here looking for some guidance on how to handle a return request before delivery. New buyer (0 feedback) purchased jacket (unique, discontinued style) Saturday 1/4/25 and selected priority mail (1-3 business days). After purchase, s...

Seller listed item wrong. Not brand advertized

I purchased many containers of“fasteeth” denture powder on your website. I paid $50 for fast teeth denture powder when I got it it was not fast teeth brand it was fix a dent brand. I’ve been an eBay buyer for 22 years I’m closing my account if y’all ...

Product Refund

let X, Y and Z be the names of the Pokemon cards in this investigationBought Pokemon “X” graded as psa 10 for around $350 USD, product came 40-50 days later due to Canadian post strike, arrived as a fabricated Psa 7 Pokemon “Y” broken slab card. The ...

Return/refund

I need help with this case I ordered through eBay. Iwas offer an amount of $25 dollars to return, but it is $ 148 to $163 to ship it back to china, and I was sent the wrong item/package. And the seller still have my $ 91.35 I don’t have a shipping la...

paypal not honoring ebay return policy

has anyone else had paypal take over a dispute and not honor the ebay no cost return policy. I just had a dispute with a seller from china and the seller refuses to pay for the return postage.even though gross misrepresentation was apparent and we ha...

Please help me understand, why I am losing almost $200, on this return. I COU

I've dreaded making this post, and have spent time both yesterday and today, trying to get through ebay's "circle of madness" that they purposely put you through, to try to get you to give up on contacting them. I've had an account on ebay for close ...

Can't add a Payment Method for Return.

How do I add a payment option for the refund? My Paypal is active as well as my checking account.

Resolved! I purchased an item as a guest. I received an email from the seller...

letting me know the wrong item may have been shipped. The item I received is the wrong item. When I hit the reply button it asks me to log in. I even set up a different email account hoping this would help the situation.What are my options to get bac...

Replaced and return

I bought a package deal with three motor mounts One of the motor mounts was not a correct motor amount it was didn’t match the picture or what I ordered and I don’t know how to get in contact with the seller to return the item or replace it for the r...

Why should I have to refund

Buyer sends an item back today and I could smell the box before I even opened it and of course it stinks of cigarette smoke. NOW i have to refund the buyer and attempt to try and get out the cigarette smoke smell to try and resell it?? Wouldn't that ...