Returns

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need help with return

Order #15-12348-71156 tried computer ebay wouldn't worktried to call, didn't work either

Seller claims I returned incorrect item and opened case against me

I ordered a left driver rear tail light lamp for my husband. When we received the part it was for the right side and not the left side. We went through the process of receiving an authorization for return, we took photos of the part and the serial nu...

wrong part

bought a part that the shop just sat able to put on the car for me and found out after opening the box it is the wrong one I know it is pass the window time but did not know the shop tryed to contact the saler to tell them but no answer I need a retu...

Resolved! Dishonest seller abusing system and buyer ends up getting the short end /w Feedback extortion breach

Hi All,I've been on eBay since 1998 and I have to admit it's the first time I'm faced with such an awkward issue. I'm totally baffled. And I would like to have some tips from others that have faced a similar issue. The story began in late August 2023...

Unable to create a return label

Hi everyone, This is my first time selling on eBay, and unfortunately, the device arrived damaged according to the buyer's claim. I’m trying to handle a return, but it’s been the most frustrating experience.eBay’s shipping service keeps erroring out ...

Trying to refund buyer after receiving return - ebay cant verify my card that is already on file

When I click 'next' after it shows the total refund amount it claims the payment did not go through and that I need to add a payment method. I did a return a few months ago and I remember I had a similar issue? I don't remember what the solution was....

Help me return my product or get refunded

HI Everyone I bought a phone in august 2024, and from the past 2 days its touch screen is not working. I've contacted the seller and they havent replied. i tried to contact ebay but their stupid chat bot is taking me in circles and doesnt let me talk...

Resolved! Return

I am a new seller on eBay, unfortunately I got a return from customer and i refunded him partial amount as we both agreed on this now the case is closed but what i see in my account that my return rate is increased by 25%, so i want to ask that what ...

refund

The seller gave me a partial refund, since November 6th eBay sent me a message saying my refund would take 3 to 5 business days, but my bank tells me there is no refund in my account.What process should I follow? How do I contact eBay?

Item not as described return request started before item was delivered??

11/12/24 - I had a seller request an INAD return on an item that they were stating they received a used item. I compared the pics they sent to what the listing showed and the items were different. The pics also reflected different packaging than what...

Buyer's Remorse turns into Payment Dispute

Here's the details:The buyer purchased this item at 7:28am on 11/21/24.The item was shipped out at 1:25pm on 11/21/24 (Same Day)Tracking Number: (Withheld) via USPSThe buyer then messaged me at 3:53pm, stating "Cancel This"I responded at 3:55pm, info...

Request to Return Item Due to Customs Charges

Hi,I want to return this item, but when I try to enter the item number, an error occurs. I’ve tried entering the correct item number multiple times, but the same error keeps happening.Please assist me in resolving this issue.Thank you.

Ebay refuses to refund, finds in seller's favor due to "never returned item"

I opened a return for Item Not As Described...Time passed, today I received an email from ebay that the seller had contacted ebay about the case and the case had been closed in the seller's favor since I never shipped the item back...But the seller n...

Buyer refunded but never returned item

Curious what my options are here, I did nothing wrong and now the buyer received a refund and never sent my item back. The whole story below, there has to be some kind of protection for sellers in situations like this…. Buyer bought an NFL autographe...